Falcon Enamelware Reviews

Name: Falcon Enamelware
Rating: 4.52

4.5 Rating 1,940 Reviews

86 %

of reviewers recommend Falcon Enamelware

4.5

Based on 1,940 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Falcon Enamelware 5 star review on 21st August 2024

Barbara Bhan

Falcon Enamelware 5 star review on 12th August 2024

Pam Eshelman

Falcon Enamelware 5 star review on 2nd April 2024

Tracy Leipsic

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m looking forward to seeing it but my jug hasn’t arrived yet! Ordered on 28/3/22.”

Helpful Report

Posted 3 years ago

Hello, We have just sent you an email as we heard from the courier today that this was refused by yourself. I assume this is an error so please contact us by email at info@falconenamelware.com or reply to our original email and we will get your order re-delivered. Thank you for your patience. Regards, The Falcon Enamelware team

Posted 3 years ago

“I missed the reference to the following customs invoice. That makes enamel 30% +”

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Posted 3 years ago

Hello, Thank you for your order. Since Brexit, customs & duty taxes apply to all international shipments. This is a charge taken by the courier for the importing country and is not a charge that comes back to us. We do state this on our website banner, confirmation email and our delivery terms. Regards, The Falcon Enamelware Team

Posted 3 years ago

“Overpriced”

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Posted 3 years ago

“Looks Great- but must admit it is a Christmas present so it is wrapped ready to put under the tree. Although super happy about the speedy delivery and the online shop ended in.eu. I assumed it was an European shop- it is not!!’ Still send from England and therefore you get taxed afterwards. Be Careful!!!!!!”

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Posted 3 years ago

“tea pot way to small lid very hard to take off the cups are very small”

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Posted 3 years ago

“One set of pie dishes came with uneven finish and stains. One set was perfect. Also all other items were perfect. $485.00 worth of items and one sale set at $70.00 was not good. So all in all a fairly good product.”

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Posted 4 years ago

“Initially very pleased with my little teapot, and it makes a lovely cup of tea, but I am so disappointed to find that despite my care, the lid has chipped already after being used for only a half a dozen uses. I would like a replacement, please.”

Helpful Report

Posted 4 years ago

Hello, Please email us on info@falconenamelware.com with photos of your items and we can look into this further for you. Regards, The Falcon Enamelware team

Posted 4 years ago

“Make sure you check the customsrates you have to pay when you order from the EU. The tea doesn't taste as pleasent after you received an customs invoice which is 20% of your purchase!”

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Posted 4 years ago

“It's pretty, but not durable. Perhaps my misconception but our largest tray is now unusable after 6 months as the enamel has chipped off and continues to come away in slivers. We have not treated it roughly, although obviously something has caused the crack. I contacted customer support and their reaction was that they were not surprised. Treat with caution.”

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Posted 4 years ago

“The item I purchased was supposed to be Pillar Box Red but was orange. I understand that the red colours do in fact vary but this is not helpful to me in wanting to build up a Pillar Box Red set. Very disappointing colour control.”

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Posted 4 years ago

“Very good product, very good customer service but unreasonably high delivery costs. I would certainly expect lower delivery costs especially given that after Brexit there is no more VAT charged for delivery in EU but the sale price has remained unchanged.”

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Posted 4 years ago

“I had been looking forward to getting Falcon enamelware for a while but when the ladles arrived chipped, I was taken aback considering how expensive these items are. My overall trust in the brand has been negatively impacted.”

Helpful Report

Posted 4 years ago

Hello, As mentioned to you in our email, sometimes items can get damaged during delivery. We have refunded you for those in full but I have re-sent you the refund confirmation incase it was missed. Regards, The Falcon Enamelware Team

Posted 4 years ago

“You are a shop. I see things. I pay you money. You send them. I get them. The end. Remember shops? They don't ask what you think - you just pay and walk out with the goods. That's the way I like the shop/customer relationship - simple.”

Helpful Report

Posted 4 years ago

“Great quality products but we had a lot of problems with the delivery to Spain. Customers must be aware that now to EU you will have to pay a tax fee (over 50 euros) on delivery which we were not warned about when purchasing. When I complained about the unexpected and hefty fee I was told it was posted in the website clearly - which I was disappointed by as I dont think including that in the small print counts as transparency. We had loads of problems getting the package, Falcon didnt help us with the fee or offer to contribute any money (I didnt even get an apology) and response time was slow. Really not the best customer service I have ever received which is a shame as I really like the products and would have bought again if not for these issues.”

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Posted 4 years ago

“Bonjour Falcon, dans un premier temps je souhaite validé le fait que vos produits sont de qualités et esthétiques. Cependant, je suis déçu de la non-transparence vis-à-vis des frais de douanes. Je suis décu d'avoir payer un total de 80€ pour deux supports d'oeuf et 4 assiettes, presque le double de la commande initial. La publicité instagram m'a déclenché cette achat, que j'aurai pu faire chez un indépendant sans payer de frais de livraison et encore moins 30€ de frais de douane. De plus, la commande est arrivé en j+7. Je ne critique pas vos produits, mais le service e-commerce. En esperant que vous comprendrez ma déception.”

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Posted 4 years ago

“Disappointed that they are not made in the UK especially considering the prices. Also the glue used for the back labels is very difficult to remove and leaves a sticky mess behind it.”

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Posted 4 years ago

“Love the enamelware but one of the jugs chipped almost as soon as I got it, so they're not very robust.”

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Posted 4 years ago

“Being much longer than expected was a bit of a shock when opening the package and is proving to be a bit of a hassle as I’ve got to adjust all of my recipes to full the monster. Possibly a smaller option ?”

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Posted 4 years ago

“NOT MADE IN ENGLAND. DIDN'T READ FINE PRINT OF MADE IN S.E. ASIA. VERY DISAPPOINTED, NOT WHAT I EXPECTED. GLAD I DIDN'T ORDER MORE THAN I DID.”

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Posted 4 years ago

“Good jug, pity about the colour”

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Posted 4 years ago

Falcon Enamelware is rated 4.5 based on 1,940 reviews