Falcon Enamelware Reviews

Name: Falcon Enamelware
Rating: 4.52

4.5 Rating 1,940 Reviews

86 %

of reviewers recommend Falcon Enamelware

4.5

Based on 1,940 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Falcon Enamelware 5 star review on 21st August 2024

Barbara Bhan

Falcon Enamelware 5 star review on 12th August 2024

Pam Eshelman

Falcon Enamelware 5 star review on 2nd April 2024

Tracy Leipsic

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The 'perfectly imperfect' jug I bought was a disappointment. I am perfectly aware of, and a fan of, the concept of wabi sabi: the concept of the transience and impermanence of life. The jug I received went a bit beyond 'imperfect' and simply looks damaged. I had hoped to give that jug as a gift. I have kept it for myself. Sadly, it now lives in the closet.”

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Posted 1 year ago

“The pitcher appears to be of excellent quality and it is beautiful. However the picture on the website conveys an unmistakable red collar as does the color name “pillarbox red”. But the product which arrived was orange, which was disappointing because my wife does not like orange and it cost around $25USD to ship to the United States and arrived just prior to Christmas … so I had to give it to someone else rather than return it given the shipping cost of returning and shipping another pitcher. I don’t leave negative reviews publicly, but I do believe in providing the honest feedback to a small business where my expectations were not quite met. Thank you for listening, it is a very nice pitcher.”

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Posted 1 year ago

“Geef Nederlanders vooraf een idee wat de duane kosten worden! Moest €54,- betalen”

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Posted 1 year ago

Hello, We state on the banner of our website, in our delivery information and the confirmation email that customs fee will apply. The fee is dependant on the importing country and is collected by the courier. Regards, The Falcon Enamelware team

Posted 1 year ago

“Under impression buying UK made product. Therefore would justify expensive price along shipping high. To find made in China?! This is wrong. I made my costly mistake”

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Posted 1 year ago

“I was amazed by how quickly my order arrived after I placed it. I really appreciate the quality of the products. I was dismayed, though, that when I emailed about one of the pieces arriving in damaged condition, I didn't hear back from the company.”

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Posted 2 years ago

Hi Diana, Thank you for your order. Sorry to hear that one of your pieces arrived damaged. Unfortunately, occasionally products do get damaged during delivery. We did not receive an email from you - could I confirm it was sent to info@falconenamelware.com? If you could please resend with a photo of the damage we will replace/refund the item for you. Regards, The Falcon Enamelware team

Posted 2 years ago

“Beautiful products but two arrived damaged. The information on returns online is non-existent (from what I can gather) and it's only once the parcel is opened that you discover the returns process is very tight in timescales. I still haven't heard back but I'm hoping the customer service for returning the damaged products is good!”

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Posted 2 years ago

Hi Rebecca, Our return policy to write to us is 14 days but we can be flexible due to certain circumstances. We have written back to you about replacing your items. We work Monday - Friday and aim to respond to emails as quickly as possible. Regards, The Falcon Enamelware team

Posted 2 years ago

“I ordered the bakeware set and the large plates/bowls. The pictures showed a beautiful red color. The rim is that beautiful red, but the rest of it is orange. I am so disappointed with the color. I was also expecting a heavier baking pan. I have an old pan that I love and was hoping to find other bakeware that is the same as my old pan. These are light. I burned my scalloped potatoes for Easter dinner. That has never happened before.”

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Posted 2 years ago

“I think at this price point the products should be manufactured in the UK rather than China.”

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Posted 2 years ago

“The red teapot was so lovely. But when it was arrived in Korea, The enamel on the mouth of the teapot was cracked.”

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Posted 2 years ago

Hello, Please accept our apologies for the damaged item you received, occasionally products do get damaged during delivery. Please email us at info@falconenamelware.com and we can discuss a replacement or refund for you. Regards, The Falcon Enamelware team

Posted 2 years ago

“They chipped quite easily”

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Posted 2 years ago

Hello, Please email us at info@falconenamelware.com and we can look into this further for you. Regards, The Falcon Enamelware team

Posted 2 years ago

“Unfortunately I didn’t receive my product as it was never delivered.”

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Posted 2 years ago

Hi Jennifer, As the driver could not locate your address and asked for further details, you asked for your order to be returned back to us and refunded which we have now done. Regards, The Falcon Enamelware team

Posted 2 years ago

“Purchased bake set and other items. Have used a few times. I was surprised to how light the trays are etc. Colour Strips are also poor round the edges and especially bottom side of trays etc. Family members have ‘old’ falcon products a lot heavier and blue strip thicker and distinctive. The proof in the products will how long it lasts. Hopefully for 50 years and more. Thanks John”

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Posted 2 years ago

Hi John, Thank you for your email. If you have any concerns about the products, please write to us at info@falconenamelware.com and we can look into it further. Regards, The Falcon Enamelware team

Posted 2 years ago

“I thought it would of come better packaged I have to now go buy a gift box etc £60 for a teapot would of expected higher end packaging”

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Posted 2 years ago

Hello, Thank you for your order. Just to confirm the teapot is £30. Only the products stated in the description arrive in their own boxes. The rest of them could either come in our branded box or a regular box. Apologies for any mis understanding. Regards, The Falcon Enamelware team

Posted 2 years ago

“The products are OK, but the customs costs are exactly 50 per cent of what I paid for the purchase!”

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Posted 2 years ago

Hello, Since Brexit, all international orders are subject to a customs charge. This is collected by the courier for the importing country and not a charge that comes back to us. We do state this across our site and in our confirmation email to avoid disappointment from the customer. Regards, The Falcon Enamelware team

Posted 2 years ago

“I purchased a tea pot. As much as I love the charming design, I wish it was bigger, say 40 oz. at least. I think they offer good color choices. However, there is one annoying design flaw, and that is the lid top. Because of the slick enamel finish, it is difficult to grasp it, to open the lid. especially when it's hot and one needs to use a pot holder. There's just not enough lid knob to grasp.”

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Posted 2 years ago

“Size very small”

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Posted 2 years ago

“Good product, looks good. Disappointingly the larger dishes arrived damaged”

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Posted 3 years ago

Hi Brinsley, Please accept my apologies for the damaged item you received, I am afraid that occasionally products do get damaged during delivery. Can you please email a photo of the damaged item to info@falconenamelware.com and we can look into replacing it for you. Kind regards, The Falcon Enamelware team

Posted 3 years ago

“Bonjour, Malheureusement je n’ai pas encore reçu ma commande. Vous me l’avez expédié très rapidement mais le transporteur me l’a bloqué. Je suis déçue par rapport au prix de la livraison, ma commande est vraiment très en retard.”

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Posted 3 years ago

Hello, Our sincere apologies for the delay. To establish the exact circumstances and get this delivered without further delay I have raised a case with the relevant team who will look to get this sorted efficiently. They will be sure to get in touch with any updates within 24 hours I will keep you updated. In the meantime, if you need anything further please do not hesitate to contact us at info@falconenamelware.com Kind Regards, The Falcon Enamelware team

Posted 3 years ago

Hello, I can confirm that the goods are out for delivery today and will be delivered any time before 6:00 pm. If you need anything further, please do not hesitate to contact us. Kind Regards, The Falcon Enamelware team

Posted 3 years ago

“We ordered a set of pie dishes and they came on time and looked fine. However one had a tiny bit of grit inside the dish that wouldn't pick off. While it's unlikely to affect the underneath pastry, I've not gone to the hassle of asking for a replacement but it's rather disappointing that this small defect is there.”

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Posted 3 years ago

Hi John, Apologies that you received a dish that is not perfect. Please email us a photo at info@falconenamelware.com and we could either look at replacing the dish or offering a refund for it. Regards, The Falcon Enamelware team

Posted 3 years ago

“I was doing some research on non toxic baking pans and FE kept being the number one on my search end. So I purchased it based on their info and reviews( sounded genuine). I was disappointed; the material Is so fragile and cheap, And Made in China. Now I’m wondering if it’s actually safe to cook. I wish I can return it.”

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Posted 3 years ago

Falcon Enamelware is rated 4.5 based on 1,940 reviews