Falcon Enamelware Reviews

Name: Falcon Enamelware
Rating: 4.52

4.5 Rating 1,940 Reviews

86 %

of reviewers recommend Falcon Enamelware

4.5

Based on 1,940 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Falcon Enamelware 5 star review on 21st August 2024

Barbara Bhan

Falcon Enamelware 5 star review on 12th August 2024

Pam Eshelman

Falcon Enamelware 5 star review on 2nd April 2024

Tracy Leipsic

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product is great. The delivery is SUPER expensive and took forever. When I opened I realized I wanted a bigger cup. But, the return policy is such that it only gives you 14 days from date of purchase to return! Well, it took at least 3 weeks to receive them , so there was no way to return! Will not purchase from them again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your order. We expect you to request and place a return within 14 days of receiving the order - not from when you ordered. We have been very busy in the warehouse and hence the delay in getting the order to you. Thank you for your patience and understanding. Regards, The Falcon Enamelware team

Posted 1 year ago

“After waiting 3 weeks for the item I ordered it finally arrived. It appeared to be a return, based on the poor packaging. When I opened the package and examined the product, it was clear that the spout was cracked and there was no enamel on it. Now I’m attempting to return it but the shipping is about $40.”

Helpful Report

Posted 1 year ago

Hi Mark, Apologies for the damaged item you received, I am afraid that occasionally products do get damaged during delivery. As mentioned in my email to you, I have arranged for a replacement to be sent out to you which will be dispatched tomorrow. The damaged item is yours to keep, all of the materials used in our products are still safe to use even in the event of the enamel chipping and exposure of the steel. If you don’t want to use it for consumption, I recommend using it for storage or as a plant pot. If you have any other questions please write to us at info@falconenamelware.com Kind regards, The Falcon Enamelware team

Posted 1 year ago

“Merchandise was received with small manufacturing defect. In process of returning it.”

Helpful Report

Posted 1 year ago

Hi Ralph, Please accept our apologies for the damaged item you received, I am afraid that occasionally products do get damaged during delivery. Can you please email a photo of the damaged item to info@falconenamelware.com? Kind regards, The Falcon Enamelware team

Posted 1 year ago

“Pretty hard to review a product that has yet to ship after three weeks. I can see the fedex label was created over a week ago too but hasn’t been sent out. To add insult to injury the products I ordered are now on sale.”

Helpful Report

Posted 1 year ago

“Hard to write a review for merchandise ordered on June 26 and NOT YET RECEIVED!”

Helpful Report

Posted 1 year ago

Thank you for your order, Susan. Your tracking shows this was delivered on 6th July - I hope this has been well received. If you have any further concerns please email us at info@falconenamelware.com Regards, The Falcon Enamelware team

Posted 1 year ago

“Can't review what I haven't received.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your order and apologies in the delay in getting this order to you. We have been very busy in the warehouse - your order is enroute and I have a tracking number which I will email to you. This has cleared customs in the US so it should be delivered this week. Thank you for your patience. Regards, The Falcon Enamelware team

Posted 1 year ago

“**Review** I ordered based on a New York Times article, expecting something special and well-crafted. The pictures on the homepage were stunning. However, the items I received were a disaster. The quality is the lowest grade of Chinese manufacturing. Out of over 20 pieces, not one was flawless. I also have serious doubts about the quality standards regarding toxic substances. Be warned, European customers will face customs fees and VAT, as well as high return shipping costs. Essentially, you are buying without a guarantee since you must cover the shipping costs.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your order. All our products are hand finished and some imperfections may occur but if anything is damaged or you are unhappy with the items please email us with some photos on info@falconenamelware.com and we would offer to replace or refund the items. All of our products pass UK standards tests and are Lead & Nickel free. All of the materials used in our products are non-toxic and are still safe to use even in the event of the enamel chipping and exposure of the steel. European customers will face customs fee - we do not charge VAT form our end - and this is taken by the courier for the importing country. Regards, The Falcon Enamelware team

Posted 1 year ago

“I received my pitcher and it was so damaged all the paint had been chipped off the pouring rim, exposing black crumbling metal. I cannot use this as a pitcher for drinks now. I don’t want to pay to ship it back to England so I’m stuck. The packaging they send it in is shoddy-my box was collapsed and mushy with the sides showing folds and creases.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your order. Please accept my apologies for the damaged item you received, I am afraid that occasionally products do get damaged during delivery. Can you please email me a photo of the damaged item to info@falconenamelware.com? We would not expect you to return a damaged item and would either offer to replace or refund a damaged piece. Kind regards, The Falcon Enamelware team

Posted 1 year ago

“I'd love to write a review but my order never came. Can't review what I haven't received”

Helpful Report

Posted 1 year ago

Hi Barbara, Thank you for your order. Your order is leaving us today - we have been very busy the last few weeks and are working hard to dispatch orders as quickly as possible. Your patience and understanding is greatly appreciated. You should receive tracking information from us but if you need anything further please write to us at info@falconenamelware.com Regards, The Falcon Enamelware team

Posted 1 year ago

“Truly disappointing. They’ve moved production overseas, and quality has fallen through the floor. My pitcher arrived with enamel missing in some spots, and flaking away in others. The story of modern manufacturinv, squeezing a beloved product for ever more profit. The best I can say is that they did refund payment.”

Helpful Report

Posted 1 year ago

Hello, Please accept our apologies for the damaged item you received, occasionally products do get damaged during delivery. Falcon Enamelware is made from a porcelain enamel, which is a powdered glass bonded onto steel. All of our products pass UK standards tests and are Lead & Nickel free. All of the materials used in our products are non-toxic and are still safe to use even in the event of the enamel chipping and exposure of the steel. Regards, The Falcon Enamelware team

Posted 1 year ago

“Still waiting for shipment it was held up in customs. Company said it was my issue, but I am not an importer and do not have any information to get items out of customs. Company now is non-responsive. Hopefully someone will assist soon.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your order. We have not had any communication from you so apologies if you think we have been unresponsive. I had emailed you a week ago asking for an alternative contact number as FedEx could not get through to you to clear this through customs. I did not hear back from you and this is now being returned to sender. Please email us at info@falconenamelware.com to discuss resending this. Regards, The Falcon Enamelware team

Posted 1 year ago

“still wairing for the delivery by Fedex”

Helpful Report

Posted 1 year ago

Hello, Thank you for your order. We have checked with FedEx and this is going through a normal customs and clearance process. There is nothing needed from your end and once it clears customs, it will be out for delivery. Thank you for your patience. Regards, The Falcon Enamelware team

Posted 1 year ago

“Fedex-Abzocke Nach den die Ware schon vor Wochen angekommen ist, ruft Fedex jetzt nochmal €23 auf. Bei einem Warenwert von €74,00 u. Versankosten von €15,30 waren die Steuern mit €0,00 angegeben. Das ist ja wohl das Letzte. War mein letzter Einkauf bei Euch, schade!”

Helpful Report

Posted 1 year ago

Hello, thank you for your order. The FedEx charge is a customs fee that is charged from the courier for the importing country. This is not a charge that comes back to us. We do state this across our banner, delivery information and in your confirmation email. Apologies to hear you are disappointed but this is an import charge. Regards, The Falcon Enamelware team

Posted 1 year ago

“I bought 117.72EUR worth of goods from Falcon, and was charged 34.26 EUR by FedEx 10 days after delivery. Falcon say it has nothing to do with them? Very disappointed by response.”

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Posted 1 year ago

“Never received. Hope it arrives.”

Helpful Report

Posted 1 year ago

Hi Samuel, Thank you for your order. This is showing as delivered on 8th January 2024. You placed the order on 27th January so this was delivered in the expected time frame - there were less working days due to the holiday season. If you have any further questions please do not hesitate to contact us at info@falconenamelware.com Regards, The Falcon Enamelware team

Posted 1 year ago

“I never did get to see my purchase. The carrier made it impossible to retrieve my package. Despite all my attempts it is now on its way back to Falcon Ware.”

Helpful Report

Posted 1 year ago

“Love the colors but both arrived with huge chunks of missing paint. Explained to Falcon that nothing indicated shipping damage (no paint chips in box) but they still blamed shipping in canned response. Obviously was sent out damaged but they didn't own up to that or didn't bother reading emails. Would love to order more, but will not, based on poor response from Falcon.”

Helpful Report

Posted 1 year ago

“You put 'Oyster Gray' on the shipping documentation and the products I bought, and paid expedited delivery for, are still in Customs Delay. They were sent to 'live animal control' because of the 'Oyster' notation on the documentation. AND, you have been impossible to reach to help resolve this.”

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Posted 1 year ago

“I have not yet received my purp”

Helpful Report

Posted 1 year ago

Hello, Your tracking is showing as delivered. If you need anything further please write to us at info@falconenamelware.com and we can look into it further. Regards, The Falcon Enamelware team

Posted 1 year ago

“"I am profoundly displeased with the purchase and shipping experience of an order I placed with your company. The delivery timeline has been excessively extended. At this moment, I am uncertain about the arrival time of the items I have ordered. It was intended as a Christmas gift! The issue lies in customs clearance into a European Union country, and I find it astonishing that your company did not anticipate this delay in the delivery times. Furthermore, it is even more ludicrous that potential customs charges were not considered at the outset. These are all concerns that should be addressed by the seller who promises efficient shipping. I have just contacted the shipping provider, and their response - almost Kafkaesque in nature - is that they do not know when the delivery will take place. Moreover, the shipping agent informed me that I am not their direct customer. Hence, it seems my satisfaction as a customer is irrelevant to both you and the shipping provider. I am inclined to believe that I will never make another purchase from your company. Never again, and I also intend to write numerous negative reviews about your services.”

Helpful Report

Posted 1 year ago

Hello Nicola, As mentioned in my email to you, we state that customs fee applies and delivery times are customs dependant. We cannot anticipate how long they take to clear certain packages. Our apologies that you are disappointed in our service but as mentioned, we hand over our parcels to FedEx in good faith but as such their clearance is out of our control. Regards, The Falcon Enamelware team

Posted 1 year ago

Falcon Enamelware is rated 4.5 based on 1,940 reviews