Falcon Enamelware Reviews

Name: Falcon Enamelware
Rating: 4.52

4.5 Rating 2,016 Reviews

86 %

of reviewers recommend Falcon Enamelware

4.5

Based on 2,016 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Falcon Enamelware 5 star review on 21st August 2024

Barbara Bhan

Falcon Enamelware 5 star review on 12th August 2024

Pam Eshelman

Falcon Enamelware 5 star review on 2nd April 2024

Tracy Leipsic

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very disappointed by my experience with Falcon. I purchased a small pitcher for a Christmas present, and by accident agreed to charge it, not realizing that the shipping cost the small as the item and thereby doubled the cost. When Falconware posted that the order had been received but not yet processed, I attempted to cancel the order. I made several attempts to call the company internationally from the States. I also sent emails to all the addresses on your site. I never heard back and wonder how relible this company is. I gave the pitcher as a gift, despite its excessive cost, and was also disappointed in the quality. Overall, a bad experience.”

Helpful Report

Posted 1 year ago

Hi Claire, You placed your order on 11th Dec - you emailed to cancel on 16th Dec. We replied to you with a tracking number saying it was enroute and we couldn't stop it but would try. There was an option for you to refuse the parcel for it to be returned to us. I am sorry you did not have a good experience but we aim to ship parcels out as quickly as possible during the holiday season. We replied to both the emails you sent but did not receive calls from you. Regards, The Falcon Enamelware team

Posted 1 year ago

“I was disappointed in my experience with Falcon. The brand wraps itself in Britishness, but you can complete a transaction without ever learning that the item is made elsewhere. Even on the FAQ page, it merely says delicately that the items are made in "East Asia." You only learn the item is made in China -- a controversial totalitarian world power that monitors its own people, doesn't permit religious liberty, employs slave labor, and degrades the environment -- until you've paid almost half again as much to have the items shipped to you. I won't do business with them ever again.”

Helpful Report

Posted 1 year ago

“Product has not yet arrived.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your order. Your tracking shows this was delivered on Nov 30th. I hope this has been received but if not please write to us on info@falconenamelware.com and we can look into it further. Regards, The Falcon Enamelware team

Posted 1 year ago

“Our daughter who lives in the USA saw your website and said she would like as a present for Christmas your enamelware dishes so we ordered them. Subsequently we went to M &S in Camberley and saw exactly the same product at 40 % of the price we paid to you, so clearly not impressed.”

Helpful Report

Posted 1 year ago

Hello Steve, We do not sell in M&S so that was likely a different enamelware brand. The products we sell are exclusive to our company and therefore have the Falcon crest stamped on the bottom. We specialise in the gift packaged sets and the new coloured ranges and our packaging is exclusive to our company. All of our products are listed on our website: www.falconenamelware.com and because our products are exclusively sold by us we have a separate pricing structure to the other unbranded products. Regards, The Falcon Enamelware team

Posted 1 year ago

“have not received the order”

Helpful Report

Posted 1 year ago

Hello, Thank you for your order. This is enroute and should be delivered early this week. You should have received a tracking number but if you need this please email us at info@falconenamelware.com Regards, The Falcon Enamelware team

Posted 1 year ago

“I bought from the perfectly imperfect range and was disappointed to find the jug has a big chip right at the front. I liked the idea of buying something not quite perfect but this is just damaged and looks terrible.”

Helpful Report

Posted 1 year ago

Hello, Please accept our apologies for the damaged item you received, occasionally products do get damaged during delivery. Can you please email us a photo of the damaged item to info@falconenamelware.com? Kind regards, The Falcon Enamelware team

Posted 1 year ago

“Misrepresent shipping time and shipping is way too expensive, will avoid in the future.”

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Posted 1 year ago

“I like the style, unfortunately the product must have been tossed around too much as paint as paint chips landed in my lap on unwrapping. I am disappointed in the product . Yes I know it was imperfect piece but this is far worse than I expected.. especially with price and shipping costs. Sorry won't ever order again”

Helpful Report

Posted 1 year ago

Hi Susan, Thank you for your order. Please accept our apologies for the damaged item you received, occasionally products do get damaged during delivery. Can you please email us a photo of the damaged item to info@falconenamelware.com and we can look into replacing or refunding your item? Kind regards, The Falcon Enamelware team

Posted 1 year ago

“The product is great. The delivery is SUPER expensive and took forever. When I opened I realized I wanted a bigger cup. But, the return policy is such that it only gives you 14 days from date of purchase to return! Well, it took at least 3 weeks to receive them , so there was no way to return! Will not purchase from them again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your order. We expect you to request and place a return within 14 days of receiving the order - not from when you ordered. We have been very busy in the warehouse and hence the delay in getting the order to you. Thank you for your patience and understanding. Regards, The Falcon Enamelware team

Posted 1 year ago

“After waiting 3 weeks for the item I ordered it finally arrived. It appeared to be a return, based on the poor packaging. When I opened the package and examined the product, it was clear that the spout was cracked and there was no enamel on it. Now I’m attempting to return it but the shipping is about $40.”

Helpful Report

Posted 1 year ago

Hi Mark, Apologies for the damaged item you received, I am afraid that occasionally products do get damaged during delivery. As mentioned in my email to you, I have arranged for a replacement to be sent out to you which will be dispatched tomorrow. The damaged item is yours to keep, all of the materials used in our products are still safe to use even in the event of the enamel chipping and exposure of the steel. If you don’t want to use it for consumption, I recommend using it for storage or as a plant pot. If you have any other questions please write to us at info@falconenamelware.com Kind regards, The Falcon Enamelware team

Posted 1 year ago

“Merchandise was received with small manufacturing defect. In process of returning it.”

Helpful Report

Posted 1 year ago

Hi Ralph, Please accept our apologies for the damaged item you received, I am afraid that occasionally products do get damaged during delivery. Can you please email a photo of the damaged item to info@falconenamelware.com? Kind regards, The Falcon Enamelware team

Posted 1 year ago

“Pretty hard to review a product that has yet to ship after three weeks. I can see the fedex label was created over a week ago too but hasn’t been sent out. To add insult to injury the products I ordered are now on sale.”

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Posted 1 year ago

“Hard to write a review for merchandise ordered on June 26 and NOT YET RECEIVED!”

Helpful Report

Posted 1 year ago

Thank you for your order, Susan. Your tracking shows this was delivered on 6th July - I hope this has been well received. If you have any further concerns please email us at info@falconenamelware.com Regards, The Falcon Enamelware team

Posted 1 year ago

“Can't review what I haven't received.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your order and apologies in the delay in getting this order to you. We have been very busy in the warehouse - your order is enroute and I have a tracking number which I will email to you. This has cleared customs in the US so it should be delivered this week. Thank you for your patience. Regards, The Falcon Enamelware team

Posted 1 year ago

“**Review** I ordered based on a New York Times article, expecting something special and well-crafted. The pictures on the homepage were stunning. However, the items I received were a disaster. The quality is the lowest grade of Chinese manufacturing. Out of over 20 pieces, not one was flawless. I also have serious doubts about the quality standards regarding toxic substances. Be warned, European customers will face customs fees and VAT, as well as high return shipping costs. Essentially, you are buying without a guarantee since you must cover the shipping costs.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your order. All our products are hand finished and some imperfections may occur but if anything is damaged or you are unhappy with the items please email us with some photos on info@falconenamelware.com and we would offer to replace or refund the items. All of our products pass UK standards tests and are Lead & Nickel free. All of the materials used in our products are non-toxic and are still safe to use even in the event of the enamel chipping and exposure of the steel. European customers will face customs fee - we do not charge VAT form our end - and this is taken by the courier for the importing country. Regards, The Falcon Enamelware team

Posted 1 year ago

“I received my pitcher and it was so damaged all the paint had been chipped off the pouring rim, exposing black crumbling metal. I cannot use this as a pitcher for drinks now. I don’t want to pay to ship it back to England so I’m stuck. The packaging they send it in is shoddy-my box was collapsed and mushy with the sides showing folds and creases.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your order. Please accept my apologies for the damaged item you received, I am afraid that occasionally products do get damaged during delivery. Can you please email me a photo of the damaged item to info@falconenamelware.com? We would not expect you to return a damaged item and would either offer to replace or refund a damaged piece. Kind regards, The Falcon Enamelware team

Posted 1 year ago

“I'd love to write a review but my order never came. Can't review what I haven't received”

Helpful Report

Posted 1 year ago

Hi Barbara, Thank you for your order. Your order is leaving us today - we have been very busy the last few weeks and are working hard to dispatch orders as quickly as possible. Your patience and understanding is greatly appreciated. You should receive tracking information from us but if you need anything further please write to us at info@falconenamelware.com Regards, The Falcon Enamelware team

Posted 1 year ago

“Truly disappointing. They’ve moved production overseas, and quality has fallen through the floor. My pitcher arrived with enamel missing in some spots, and flaking away in others. The story of modern manufacturinv, squeezing a beloved product for ever more profit. The best I can say is that they did refund payment.”

Helpful Report

Posted 1 year ago

Hello, Please accept our apologies for the damaged item you received, occasionally products do get damaged during delivery. Falcon Enamelware is made from a porcelain enamel, which is a powdered glass bonded onto steel. All of our products pass UK standards tests and are Lead & Nickel free. All of the materials used in our products are non-toxic and are still safe to use even in the event of the enamel chipping and exposure of the steel. Regards, The Falcon Enamelware team

Posted 1 year ago

“Still waiting for shipment it was held up in customs. Company said it was my issue, but I am not an importer and do not have any information to get items out of customs. Company now is non-responsive. Hopefully someone will assist soon.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your order. We have not had any communication from you so apologies if you think we have been unresponsive. I had emailed you a week ago asking for an alternative contact number as FedEx could not get through to you to clear this through customs. I did not hear back from you and this is now being returned to sender. Please email us at info@falconenamelware.com to discuss resending this. Regards, The Falcon Enamelware team

Posted 1 year ago

“still wairing for the delivery by Fedex”

Helpful Report

Posted 2 years ago

Hello, Thank you for your order. We have checked with FedEx and this is going through a normal customs and clearance process. There is nothing needed from your end and once it clears customs, it will be out for delivery. Thank you for your patience. Regards, The Falcon Enamelware team

Posted 2 years ago

Falcon Enamelware is rated 4.5 based on 2,016 reviews