Falcon Enamelware Reviews

Name: Falcon Enamelware
Rating: 4.57

4.6 Rating 1,566 Reviews

88 %

of reviewers recommend Falcon Enamelware

4.6

Based on 1,566 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Falcon Enamelware 5 star review on 2nd April 2024

Tracy Leipsic

Falcon Enamelware 5 star review on 30th March 2024

John Penrose

Falcon Enamelware 5 star review on 9th February 2024

Lyndon Jones

Falcon Enamelware 5 star review on 27th December 2023

Lydia Townsend

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pretty disappointing to find out the vase was made in China and not the UK. I assumed with a $50 price tag was due to it being made in UK. Knowing it is China made it should be a fraction of the price. Rip off. But a nice design and colors.”

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Posted 1 year ago

“Extremely disappointed that a famously UK brand is now making their products in China. I would not have purchased if I’d known that. Surprised to find the made in China sticker when they arrived.”

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Posted 1 year ago

“Haven’t received the goods yet”

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Posted 1 year ago

“J’aimerai pouvoir commenter mais je n’ai toujours pas reçu ma commande passée le 8/9/22 ! Serait-il possible de faire avancer la livraison ? Merci d’avance, Audrey Champion”

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Posted 1 year ago

Hi Audrey, Our sincere apologies for this delay - customs clearance can take upto a few weeks. Your tracking states that this is out for delivery this morning. I hope you receive the parcel and enjoy using our products. Thank you for your patience & understanding. Regards, The Falcon Enamelware team

Posted 1 year ago

“Honestly, I was rather surprised when I realised the cups were manufactured in China. I assumed considering the price we were paying that they were made in UK. Really disapointed.”

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Posted 1 year ago

“I received a refund so I guess my order was cancelled but I didn’t get any mail informing me about the supposed cancellation…”

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Posted 1 year ago

Hello, We are very sorry to hear this was returned without reason. We have received an update from FedEx that it did not pass customs. We will write to you to discuss if you would like this sent back out. Regards, The Falcon Enamelware team

Posted 1 year ago

“We love the history and tradition of Falcon but are extremely disappointed these are not made in the UK. We donated our last order and told all our friends and family never to buy from you. Until these become British made again then you are in no way an icon of British home life.”

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Posted 1 year ago

“Disappointed! Not exactly what I expected. Size not what I thought. Edges are way too sharp, worried they will cut fingers. Went to return them and it cost more to ship back than what they are worth. A warning about that cost before purchase would have been nice. Shame on me for not realizing they were coming from England and had to be shipped back to England. Will throw them out so no one can get hurt using them. Won't be shopping with you again. Take me off your email list.”

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Posted 1 year ago

Hi Sandra, Sorry to hear you are disappointed. If there are any items that are damaged, please send us a photo at info@falconenamelware.com We would not expect you to ship back damaged items. Our website states all our orders are shipped from the UK. Regards, The Falcon Enamelware team

Posted 1 year ago

“The white enamel chipped off in the bowl.”

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Posted 2 years ago

“I was so excited to receive my falcon review and unfortunately it was stolen from my doorstep. I asked them to resend the order and unfortunately they said they could not because it had been successfully delivered. It was so disappointing.”

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Posted 2 years ago

“I am really really disappointed with the baking dishes. We have had them just a few months and they have already started chipping both inside and outside, everything sticks to them, they’re really hard to wash and are so stained already. For the price I paid for these I expected much better quality. They were a birthday gift for my husband and he’s really not happy with them either so I also feel guilty. Would not buy again and will not recommend to anyone.”

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Posted 2 years ago

“Because of Brexit, custom fees are added. Even if the store put a link to these fees, they don't write it on the bill and it appears like 0€. So you think it's ok, you don't have to pay it and it's included in the price (also expensive !). BE CAREFULL !!! DON'T BUY IN THE UK STORE ANYMORE IF YOU ARE OUT OF UK !!! You will have to pay these customs fees, moreover with a new tax because it's not paid at the beginning (7,2€ and custom fees). run away far from this thieves website !!! They won't do anything for you, just honey words...”

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Posted 2 years ago

“Unfortunately my loaf tin arrived chipped on the corner with a sharp edge so I can’t use it but all the other pieces are lovely.”

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Posted 2 years ago

Hello, Please accept our apologies for the damaged item you received, occasionally products do get damaged during delivery. Please email us at info@falconenamelware.com and we will look into replacing the item for you. Regards, The Falcon Enamelware Team

Posted 2 years ago

“Beautiful as usual BUT made in China !!! I didn't know that what a pity”

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Posted 2 years ago

“I love Falcon enamel and splashed out out on a pie set. 2 pieces arrived chipped. I rang and emailed Falcon 2 days ago and have not had a reply. Very disappointed.”

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Posted 2 years ago

Hello Penelope, We responded to you straight away. Please accept our apologies for the damaged item you received, occasionally products do get damaged during delivery. Can you please email us a photo of the damaged item to info@falconenamelware.com? Kind regards, The Falcon Enamelware team

Posted 2 years ago

“After one year of very infrequent use, the set of mugs and tumblers we purchased have chipped. Very disappointed in the quality and longevity of the items.”

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Posted 2 years ago

Hello, We are sorry to hear you are disappointed. Please email us at info@falconenamelware.com and we will help you further with your query. Regards, The Falcon Enamelware Team

Posted 2 years ago

“Very unhappy with the product, looks a lot smaller and cheaply made than the website showed. Also had to pay lots in duty to get it shipped to Canada even though I ordered from US website. Will not be ordering again.”

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Posted 2 years ago

“The small one pint jug in red looks very nice but, unfortunately is completely useless. It doesn't pour! No matter how full it is, it makes a big mess when you try to use it. It's literally the worst jug I have ever used! I can't understand how it can be designed so badly. I have asked to return it because it is not fit for purpose but they will not refund the cost of postage.”

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Posted 3 years ago

“I think that the products Falcon Enamelware makes are truly lovely, but the customer service and the communications regarding order fulfillment are very poor. I placed an order very early in the morning of March 29th for $279 dollars worth of goods and have asked your staff repeatedly for assistance and follow through, and yesterday, eighteen days later, with no genuinely concrete help with order fulfillment, I finally wrote and said please do something concrete to offer supportive help today, or else cancel and refund immediately. I received no reply from your staff to yesterday'semail, and have never received the $279.00 order either. With no goods and no refund......I cannot recommend this company to others.”

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Posted 3 years ago

“You should state that your enamelware is made in CHINA.”

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Posted 3 years ago

Falcon Enamelware is rated 4.6 based on 1,566 reviews