Falcon Enamelware Reviews

Name: Falcon Enamelware
Rating: 4.52

4.5 Rating 1,940 Reviews

86 %

of reviewers recommend Falcon Enamelware

4.5

Based on 1,940 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Falcon Enamelware 5 star review on 21st August 2024

Barbara Bhan

Falcon Enamelware 5 star review on 12th August 2024

Pam Eshelman

Falcon Enamelware 5 star review on 2nd April 2024

Tracy Leipsic

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The enamelware chipped right away :( We were disappointed as very excited to have it for our 3 kids”

Helpful Report

Posted 1 year ago

Hi Julia, Could I confirm the chipping was due to the product falling or impact on something? Please email us at info@falconenamelware.com to discuss this further. Regards, The Falcon Enamelware team

Posted 1 year ago

“i AM STILL WAITING FOR DELIVERY WHICH HAS BEEN POSPONED SEVERAL TIMES”

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Posted 1 year ago

Hello, Your tracking shows this is out for delivery. Please note the FedEx service is dependant on customs clearance. We hand over our parcels in good faith that they would be delivered in a timely manner. If you need any more information please write to us on info@falconenamelware.com Regards, The Falcon Enamelware team

Posted 1 year ago

“The product arrived damaged.”

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Posted 2 years ago

Hi Martin, As per our e-mail correspondence, occasionally products do get damaged during delivery. I have arranged for a replacement to be sent out to you. The damaged item is yours to keep, all of the materials used in our products are still safe to use even in the event of the enamel chipping and exposure of the steel. If you don’t want to use it for consumption, I recommend using it for storage or as a plant pot. Let me know if you have any other questions. Kind regards, The Falcon Enamelware team

Posted 2 years ago

“Didn’t arrive as DPD didn’t attempt to deliver. Response days after my email saying it was received back to them, not very helpful or polite. Didn’t refund full postage. Customer service and postage needs improving. Wouldn’t order again or recommend”

Helpful Report

Posted 2 years ago

Hi Cheryl, We have issued the full amount back to you including postage - our sincere apologies for the parcel not arriving (in time). We hand over our parcels to the courier in good faith for them to deliver in a timely manner. We sincerely apologise for the inconvenience caused. Regards, The Falcon Enamelware team

Posted 2 years ago

“Unfortunately, I did not receive my order.”

Helpful Report

Posted 2 years ago

Hello, Sorry to hear this - it looks like FedEx attempted delivery a few times. A signature is required to receive this parcel. Have you been left a contact number to contact? Please write to us at info@falconenamelware.com for further questions. Regards, The Falcon Enamelware team

Posted 2 years ago

“Until now, have not received my order. FedEx contacted me once, said it is to be delivered on a said date but until now nothing.”

Helpful Report

Posted 2 years ago

Hi Stephanie, Your tracking shows this was delivered on 18th July and signed for by yourself. I hope this has been well received. Regards, The Falcon Enamelware team

Posted 2 years ago

“I ordered some tumblers over 2 and a half weeks ago and they still haven’t arrived :(”

Helpful Report

Posted 2 years ago

Hi Claire, As mentioned in our email, it seems your delivery was attempted 3 times before being returned to us. We will be in touch over email about your options. Regards, The Falcon Enamelware team

Posted 2 years ago

“My set of Falcon bakeware pans were delivered a few days ago. I was so excited, until I saw 2 of the pans badly chipped. Of course, I had read about this in other reviews. It's so disappointing. Mind you, the packaging was not showing any damage. Just the pans. Poor quality control. Ugh!”

Helpful Report

Posted 2 years ago

Hi Gail, Please accept our apologies for the damaged item you received, occasionally products do get damaged during delivery. Please email us at info@falconenamelware.com and we can arrange a replacement or a partial refund accordingly. Regards, The Falcon Enamelware team

Posted 2 years ago

“Ahhh!! I fell in love with these in a Tasmania hotel when traveling to Austrailia. I purchased them for our home in North America. Used one to cook fish and in one use, the pan was stained! Tries everything to get it out. Also, the large pan came with a gouge out of the rim. Unfortunately they were shipped from Canada and to return was not efficient. I love the look and thought they would wear much more professionally.”

Helpful Report

Posted 2 years ago

Hello, Please accept our apologies for the damaged item you received, occasionally products do get damaged during delivery. Can you please email us a photo of the damaged item at info@falconenamelware.com? Kind regards, The Falcon Enamelware team

Posted 2 years ago

“Pretty disappointing to find out the vase was made in China and not the UK. I assumed with a $50 price tag was due to it being made in UK. Knowing it is China made it should be a fraction of the price. Rip off. But a nice design and colors.”

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Posted 2 years ago

“Extremely disappointed that a famously UK brand is now making their products in China. I would not have purchased if I’d known that. Surprised to find the made in China sticker when they arrived.”

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Posted 2 years ago

“Haven’t received the goods yet”

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Posted 2 years ago

“J’aimerai pouvoir commenter mais je n’ai toujours pas reçu ma commande passée le 8/9/22 ! Serait-il possible de faire avancer la livraison ? Merci d’avance, Audrey Champion”

Helpful Report

Posted 3 years ago

Hi Audrey, Our sincere apologies for this delay - customs clearance can take upto a few weeks. Your tracking states that this is out for delivery this morning. I hope you receive the parcel and enjoy using our products. Thank you for your patience & understanding. Regards, The Falcon Enamelware team

Posted 3 years ago

“Honestly, I was rather surprised when I realised the cups were manufactured in China. I assumed considering the price we were paying that they were made in UK. Really disapointed.”

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Posted 3 years ago

“I received a refund so I guess my order was cancelled but I didn’t get any mail informing me about the supposed cancellation…”

Helpful Report

Posted 3 years ago

Hello, We are very sorry to hear this was returned without reason. We have received an update from FedEx that it did not pass customs. We will write to you to discuss if you would like this sent back out. Regards, The Falcon Enamelware team

Posted 3 years ago

“We love the history and tradition of Falcon but are extremely disappointed these are not made in the UK. We donated our last order and told all our friends and family never to buy from you. Until these become British made again then you are in no way an icon of British home life.”

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Posted 3 years ago

“Disappointed! Not exactly what I expected. Size not what I thought. Edges are way too sharp, worried they will cut fingers. Went to return them and it cost more to ship back than what they are worth. A warning about that cost before purchase would have been nice. Shame on me for not realizing they were coming from England and had to be shipped back to England. Will throw them out so no one can get hurt using them. Won't be shopping with you again. Take me off your email list.”

Helpful Report

Posted 3 years ago

Hi Sandra, Sorry to hear you are disappointed. If there are any items that are damaged, please send us a photo at info@falconenamelware.com We would not expect you to ship back damaged items. Our website states all our orders are shipped from the UK. Regards, The Falcon Enamelware team

Posted 3 years ago

“The white enamel chipped off in the bowl.”

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Posted 3 years ago

“I was so excited to receive my falcon review and unfortunately it was stolen from my doorstep. I asked them to resend the order and unfortunately they said they could not because it had been successfully delivered. It was so disappointing.”

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Posted 3 years ago

“I am really really disappointed with the baking dishes. We have had them just a few months and they have already started chipping both inside and outside, everything sticks to them, they’re really hard to wash and are so stained already. For the price I paid for these I expected much better quality. They were a birthday gift for my husband and he’s really not happy with them either so I also feel guilty. Would not buy again and will not recommend to anyone.”

Helpful Report

Posted 3 years ago

Falcon Enamelware is rated 4.5 based on 1,940 reviews