Falcon Enamelware Reviews

Name: Falcon Enamelware
Rating: 4.52

4.5 Rating 1,940 Reviews

86 %

of reviewers recommend Falcon Enamelware

4.5

Based on 1,940 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Falcon Enamelware 5 star review on 21st August 2024

Barbara Bhan

Falcon Enamelware 5 star review on 12th August 2024

Pam Eshelman

Falcon Enamelware 5 star review on 2nd April 2024

Tracy Leipsic

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Because of Brexit, custom fees are added. Even if the store put a link to these fees, they don't write it on the bill and it appears like 0€. So you think it's ok, you don't have to pay it and it's included in the price (also expensive !). BE CAREFULL !!! DON'T BUY IN THE UK STORE ANYMORE IF YOU ARE OUT OF UK !!! You will have to pay these customs fees, moreover with a new tax because it's not paid at the beginning (7,2€ and custom fees). run away far from this thieves website !!! They won't do anything for you, just honey words...”

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Posted 3 years ago

“Unfortunately my loaf tin arrived chipped on the corner with a sharp edge so I can’t use it but all the other pieces are lovely.”

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Posted 3 years ago

Hello, Please accept our apologies for the damaged item you received, occasionally products do get damaged during delivery. Please email us at info@falconenamelware.com and we will look into replacing the item for you. Regards, The Falcon Enamelware Team

Posted 3 years ago

“Beautiful as usual BUT made in China !!! I didn't know that what a pity”

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Posted 3 years ago

“I love Falcon enamel and splashed out out on a pie set. 2 pieces arrived chipped. I rang and emailed Falcon 2 days ago and have not had a reply. Very disappointed.”

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Posted 4 years ago

Hello Penelope, We responded to you straight away. Please accept our apologies for the damaged item you received, occasionally products do get damaged during delivery. Can you please email us a photo of the damaged item to info@falconenamelware.com? Kind regards, The Falcon Enamelware team

Posted 4 years ago

“After one year of very infrequent use, the set of mugs and tumblers we purchased have chipped. Very disappointed in the quality and longevity of the items.”

Helpful Report

Posted 4 years ago

Hello, We are sorry to hear you are disappointed. Please email us at info@falconenamelware.com and we will help you further with your query. Regards, The Falcon Enamelware Team

Posted 4 years ago

“Very unhappy with the product, looks a lot smaller and cheaply made than the website showed. Also had to pay lots in duty to get it shipped to Canada even though I ordered from US website. Will not be ordering again.”

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Posted 4 years ago

“The small one pint jug in red looks very nice but, unfortunately is completely useless. It doesn't pour! No matter how full it is, it makes a big mess when you try to use it. It's literally the worst jug I have ever used! I can't understand how it can be designed so badly. I have asked to return it because it is not fit for purpose but they will not refund the cost of postage.”

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Posted 4 years ago

“I think that the products Falcon Enamelware makes are truly lovely, but the customer service and the communications regarding order fulfillment are very poor. I placed an order very early in the morning of March 29th for $279 dollars worth of goods and have asked your staff repeatedly for assistance and follow through, and yesterday, eighteen days later, with no genuinely concrete help with order fulfillment, I finally wrote and said please do something concrete to offer supportive help today, or else cancel and refund immediately. I received no reply from your staff to yesterday'semail, and have never received the $279.00 order either. With no goods and no refund......I cannot recommend this company to others.”

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Posted 4 years ago

“You should state that your enamelware is made in CHINA.”

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Posted 4 years ago

“My fault, too small for a group and and afford to return. Cost more to ship back $240. that it cost to buy them $150. Very disappointed!”

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Posted 4 years ago

“Absolutely dissatisfied with customer service. Incomplete and misleading site information. I returned the order because it says on the invoice that they are made in China! what's English tradition!???!!! I have not yet been reimbursed. Bad experience. But above all the customer service that is not even able to respond appropriately to the emails.”

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Posted 4 years ago

“My second shipment has not yet arrived. The refund for the first shipment, which I requested, was only issued after much delay, and only when I followed up.”

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Posted 4 years ago

Hi May, As mentioned in our email to you, the tracking on your second (replacement) shipment shows it was delivered to your address. This could now mean it has been lost as you were unavailable at the time. We will arrange for a replacement to be sent out. Regards, The Falcon Enamelware team

Posted 4 years ago

“One of my mugs arrived with a black mark on it.”

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Posted 4 years ago

Hello, Please accept my apologies for the damaged item you received, I am afraid that occasionally products do get damaged during delivery. Can you please us on info@falconenamelware.com and we can arrange for a replacement to be sent out to you? Kind regards, The Falcon Enamelware team

Posted 4 years ago

“Beware false advertising for Welcome discount codes conflicting with Free postage. You can’t have both. And if you happen to order items that are on a different offer they don’t bother to let you know about that either. Customer service couldn’t be bothered to come back to me after I sent them a screen shot saying I should have had free delivery. Won’t be ordering from them again.”

Helpful Report

Posted 4 years ago

Hello Belinda, As you used your welcome 10% discount, your total was below the free shipping threshold and hence you were charged delivery. We responded to your emails explaining why you were being charged delivery on Feb 11th. Regards, The Falcon Enamelware team

Posted 4 years ago

“I can’t say anything about your product yet becauseI have yet to receive it. I do know that I have to pay an extra €43.74 for delivery. This has made your product over priced and not good value.”

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Posted 4 years ago

Thank you for your order and we hope you receive it soon. Your tracking states it will be delivered Feb 19th. Due to change in regulation, all International orders are subject to customs and duty charges associated with the importation of the products; these costs, borne by the customer, will typically be recharged by the shipping company and are dependant on the importing country. Regards, The Falcon Enamelware team

Posted 4 years ago

“Sadly it arrived damaged but they very quickly refunded the money. Service was very good, but given it was very well packed surprised enamel was missing.”

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Posted 4 years ago

“Just bought this 3 Pint Jug I thought it going to be durable Jug for life, but how I was wrong, even before I started to use it it slipped out of my hand fell on the carpet and enamel went off (I have attached the picture), so now it useless I can’t put it in front of the people nor guests nor I want myself watch to a black holes on the top of the Jug. I just want to warn customers enamel is not durable, after every single bang (even on the soft carpet) enamel will peel off.”

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Posted 4 years ago

Dear Emma, Falcon Enamelware is made from a porcelain enamel, which is a powdered glass bonded onto steel. If a product is dropped/hit against something, the porcelain will chip as it is just glass fused onto metal. The metal core will never break but chips cannot be avoided. All of the materials used in our products are non-toxic and are still safe to use even in the event of the enamel chipping and exposure of the steel. Regards, The Falcon Enamelware Team Kind regards,

Posted 4 years ago

“The enamelware has chips and dings in the coating. On top of that I was hit with a really high customs fee, which I dont mind but wish I would have been informed of beforehand. (At least that such a fee could happen.)”

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Posted 4 years ago

Hello, Please send us photos of your chips to info@falconenamelware.com and the damage was due to the transit, we would offer you a refund or replacement. Our delivery page has further details on customs fees due to regulation change in 2021. Thanks, The Falcon Enamelware Team

Posted 4 years ago

“I guess I may have missed it, but I did not see that China makes your product on your website. How I though it was an original UK product. "An icon of British home life since 1920." Was so hoping it was. Too costly to return, and then you have a 20% on the Pillarbox Red color, after I place my order. I realize it is not just you. Everything is coming from China. Too bad really.”

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Posted 4 years ago

“An extremely poor returns procedure, with a distinct lack of communication and still no refund. Extremely unprofessional.”

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Posted 4 years ago

Hi Alexander, As mentioned to you over email and on Instagram, we were awaiting confirmation from our warehouse about receiving your return. We have issued your refund. Thank you for your patience. Regards, The Falcon Enamelware team

Posted 4 years ago

Falcon Enamelware is rated 4.5 based on 1,940 reviews