Falcon Enamelware Reviews

Name: Falcon Enamelware
Rating: 4.52

4.5 Rating 2,008 Reviews

86 %

of reviewers recommend Falcon Enamelware

4.5

Based on 2,008 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Falcon Enamelware 5 star review on 21st August 2024

Barbara Bhan

Falcon Enamelware 5 star review on 12th August 2024

Pam Eshelman

Falcon Enamelware 5 star review on 2nd April 2024

Tracy Leipsic

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of my mugs arrived with a black mark on it.”

Helpful Report

Posted 4 years ago

Hello, Please accept my apologies for the damaged item you received, I am afraid that occasionally products do get damaged during delivery. Can you please us on info@falconenamelware.com and we can arrange for a replacement to be sent out to you? Kind regards, The Falcon Enamelware team

Posted 4 years ago

“Beware false advertising for Welcome discount codes conflicting with Free postage. You can’t have both. And if you happen to order items that are on a different offer they don’t bother to let you know about that either. Customer service couldn’t be bothered to come back to me after I sent them a screen shot saying I should have had free delivery. Won’t be ordering from them again.”

Helpful Report

Posted 4 years ago

Hello Belinda, As you used your welcome 10% discount, your total was below the free shipping threshold and hence you were charged delivery. We responded to your emails explaining why you were being charged delivery on Feb 11th. Regards, The Falcon Enamelware team

Posted 4 years ago

“I can’t say anything about your product yet becauseI have yet to receive it. I do know that I have to pay an extra €43.74 for delivery. This has made your product over priced and not good value.”

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Posted 4 years ago

Thank you for your order and we hope you receive it soon. Your tracking states it will be delivered Feb 19th. Due to change in regulation, all International orders are subject to customs and duty charges associated with the importation of the products; these costs, borne by the customer, will typically be recharged by the shipping company and are dependant on the importing country. Regards, The Falcon Enamelware team

Posted 4 years ago

“Sadly it arrived damaged but they very quickly refunded the money. Service was very good, but given it was very well packed surprised enamel was missing.”

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Posted 4 years ago

“Just bought this 3 Pint Jug I thought it going to be durable Jug for life, but how I was wrong, even before I started to use it it slipped out of my hand fell on the carpet and enamel went off (I have attached the picture), so now it useless I can’t put it in front of the people nor guests nor I want myself watch to a black holes on the top of the Jug. I just want to warn customers enamel is not durable, after every single bang (even on the soft carpet) enamel will peel off.”

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Posted 5 years ago

Dear Emma, Falcon Enamelware is made from a porcelain enamel, which is a powdered glass bonded onto steel. If a product is dropped/hit against something, the porcelain will chip as it is just glass fused onto metal. The metal core will never break but chips cannot be avoided. All of the materials used in our products are non-toxic and are still safe to use even in the event of the enamel chipping and exposure of the steel. Regards, The Falcon Enamelware Team Kind regards,

Posted 5 years ago

“The enamelware has chips and dings in the coating. On top of that I was hit with a really high customs fee, which I dont mind but wish I would have been informed of beforehand. (At least that such a fee could happen.)”

Helpful Report

Posted 5 years ago

Hello, Please send us photos of your chips to info@falconenamelware.com and the damage was due to the transit, we would offer you a refund or replacement. Our delivery page has further details on customs fees due to regulation change in 2021. Thanks, The Falcon Enamelware Team

Posted 5 years ago

“I guess I may have missed it, but I did not see that China makes your product on your website. How I though it was an original UK product. "An icon of British home life since 1920." Was so hoping it was. Too costly to return, and then you have a 20% on the Pillarbox Red color, after I place my order. I realize it is not just you. Everything is coming from China. Too bad really.”

Helpful Report

Posted 5 years ago

“An extremely poor returns procedure, with a distinct lack of communication and still no refund. Extremely unprofessional.”

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Posted 5 years ago

Hi Alexander, As mentioned to you over email and on Instagram, we were awaiting confirmation from our warehouse about receiving your return. We have issued your refund. Thank you for your patience. Regards, The Falcon Enamelware team

Posted 5 years ago

“We have been very disappointed by the fact that we had to pay 70€ for custom clearance and duty over a value of 166€. Once connected to the site www.falconenamelware.com I have been redirected to the site eu.falconenamelware.com which, as far as I know could be placed somewhere in Europe. No indication at all that it was placed in UK with, after Brexit, custom duties.”

Helpful Report

Posted 5 years ago

“Bonjour, Order #EU1849 Je n'ai toujours pas de news de ma commande. Savez-vous quand je vais la recevoir? Hi, Order #EU1849 I don't know where is my order. Do you tell me when I get it? Thanks”

Helpful Report

Posted 5 years ago

Hello, Thank you for your patience. We have faced long, unexpected delays due to change of laws & regulation following Brexit. Couriers have had long delays and extra documentation has been required. Your tracking states that your parcel will be delivered on Friday, January 22, 2021 by 6:00 pm Please email us on info@falconenamelware.com for anything further that you may need. Regards, The Falcon Enamelware team

Posted 5 years ago

Hello, We are unable to contact you via Email or telephone. There is some further information needed before your delivery can take place. Please email us on info@falconenamelware.com for further details. Regards, The Falcon Enamelware team

Posted 4 years ago

“still awaiting delivery of 3 orders order no. 026-7568651-5151543 dated 16 Dec 2020 - cream enamel tea pot order no. 026-4777486-7629955 dated 16 Dec 2020 - red enamel tea pot order no. 026-9124714-4848337 dated 14 Dec 2020 - red enamel tea pot”

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Posted 5 years ago

“We still have no ordered thing!!!!”

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Posted 5 years ago

“I ordered a loaf tin on 12/9/20 as a Christmas gift. I paid $25 for FedEx express shipping. To date (12/28), item not yet received. Falcon needs to set realistic expectations regarding shipping to the U.S. I realize this is a FedEx issue, but the Falcon website advertised a much more expeditious shipping timeframe which proved to be patently untrue.”

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Posted 5 years ago

“The pillarbox red is very orange, not red at all! and customer service has not been helpful with returning items.”

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Posted 5 years ago

“Delivery was delayed and driver said they were unable to deliver however was in all day and nothing”

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Posted 5 years ago

“Unlikely to buy anything else.”

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Posted 5 years ago

“Don’t send me stupid surveys.”

Helpful Report

Posted 5 years ago

Hello, Could you please confirm what survey we sent you? We wouldn't pass your email onto anyone and have not done any surveys. Regards, The Falcon Enamelware team

Posted 5 years ago

“My teapot was chipped in two places when it arrived. I’ll be sending it back. Very disappointing”

Helpful Report

Posted 5 years ago

“Terrible customer service. I was sent the wrong item and I was expected to not only pay for the return shipping to return the item, I was expected to then pay $25 for the shipping of the correct item. So that over $60 in shipping fees for a set of plates that cost $40, insane! Also on my original order I added the set of plates so my original order would qualify for free shipping, so when I had to return an item in that order the replacement should also qualify for that original free shipping. Super disappointed with the rude customer service I received, will never buy from Falcon again and I have no use for the set of plates that were sent in the wrong color so donated them to charity since returning them would cost more than they are worth.”

Helpful Report

Posted 5 years ago

Hi Lauren, As mentioned to you over email and on your previous post - you did not get sent the wrong colour. It was the colour you selected. If it was an error on our part we would have sent out a new set to you free of charge. However, as the error didn't lie on this end we would want you to send back the plates before issuing a refund. We are sorry to hear you are disappointed. Regards, The Falcon Enamelware Team

Posted 5 years ago

“Still waiting for it.”

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Posted 5 years ago

Falcon Enamelware is rated 4.5 based on 2,008 reviews