Falcon Enamelware Reviews

Name: Falcon Enamelware
Rating: 4.52

4.5 Rating 1,940 Reviews

86 %

of reviewers recommend Falcon Enamelware

4.5

Based on 1,940 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Falcon Enamelware 5 star review on 21st August 2024

Barbara Bhan

Falcon Enamelware 5 star review on 12th August 2024

Pam Eshelman

Falcon Enamelware 5 star review on 2nd April 2024

Tracy Leipsic

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have been very disappointed by the fact that we had to pay 70€ for custom clearance and duty over a value of 166€. Once connected to the site www.falconenamelware.com I have been redirected to the site eu.falconenamelware.com which, as far as I know could be placed somewhere in Europe. No indication at all that it was placed in UK with, after Brexit, custom duties.”

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Posted 4 years ago

“Bonjour, Order #EU1849 Je n'ai toujours pas de news de ma commande. Savez-vous quand je vais la recevoir? Hi, Order #EU1849 I don't know where is my order. Do you tell me when I get it? Thanks”

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Posted 4 years ago

Hello, Thank you for your patience. We have faced long, unexpected delays due to change of laws & regulation following Brexit. Couriers have had long delays and extra documentation has been required. Your tracking states that your parcel will be delivered on Friday, January 22, 2021 by 6:00 pm Please email us on info@falconenamelware.com for anything further that you may need. Regards, The Falcon Enamelware team

Posted 4 years ago

Hello, We are unable to contact you via Email or telephone. There is some further information needed before your delivery can take place. Please email us on info@falconenamelware.com for further details. Regards, The Falcon Enamelware team

Posted 4 years ago

“still awaiting delivery of 3 orders order no. 026-7568651-5151543 dated 16 Dec 2020 - cream enamel tea pot order no. 026-4777486-7629955 dated 16 Dec 2020 - red enamel tea pot order no. 026-9124714-4848337 dated 14 Dec 2020 - red enamel tea pot”

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Posted 4 years ago

“We still have no ordered thing!!!!”

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Posted 4 years ago

“I ordered a loaf tin on 12/9/20 as a Christmas gift. I paid $25 for FedEx express shipping. To date (12/28), item not yet received. Falcon needs to set realistic expectations regarding shipping to the U.S. I realize this is a FedEx issue, but the Falcon website advertised a much more expeditious shipping timeframe which proved to be patently untrue.”

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Posted 4 years ago

“The pillarbox red is very orange, not red at all! and customer service has not been helpful with returning items.”

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Posted 5 years ago

“Delivery was delayed and driver said they were unable to deliver however was in all day and nothing”

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Posted 5 years ago

“Unlikely to buy anything else.”

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Posted 5 years ago

“Don’t send me stupid surveys.”

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Posted 5 years ago

Hello, Could you please confirm what survey we sent you? We wouldn't pass your email onto anyone and have not done any surveys. Regards, The Falcon Enamelware team

Posted 5 years ago

“My teapot was chipped in two places when it arrived. I’ll be sending it back. Very disappointing”

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Posted 5 years ago

“Terrible customer service. I was sent the wrong item and I was expected to not only pay for the return shipping to return the item, I was expected to then pay $25 for the shipping of the correct item. So that over $60 in shipping fees for a set of plates that cost $40, insane! Also on my original order I added the set of plates so my original order would qualify for free shipping, so when I had to return an item in that order the replacement should also qualify for that original free shipping. Super disappointed with the rude customer service I received, will never buy from Falcon again and I have no use for the set of plates that were sent in the wrong color so donated them to charity since returning them would cost more than they are worth.”

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Posted 5 years ago

Hi Lauren, As mentioned to you over email and on your previous post - you did not get sent the wrong colour. It was the colour you selected. If it was an error on our part we would have sent out a new set to you free of charge. However, as the error didn't lie on this end we would want you to send back the plates before issuing a refund. We are sorry to hear you are disappointed. Regards, The Falcon Enamelware Team

Posted 5 years ago

“Still waiting for it.”

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Posted 5 years ago

“I was sadly disappointed in my purchase. I was so excited and really wanted to love my new tea kettle, but it is wholly impractical. Not only does the enamelling suck, the lid is un-grabbable, and the spout pours horribly, sputtering and spurting boiling water all over. The handle is too small, thus rendering any hot pad you use to grab it with a burning, dangerous mess. I confess I expected the kettle to be bigger by at least twice the size. The rep was nice and refunded a bit of my money, but now I have a sixty-odd dollar purchase just sitting on my counter, collecting dust. Oh well, live and learn”

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Posted 5 years ago

“I was looking for a replacement of plastic cups and plates for the children. I read the word 'unbreakable' on the website so ordered a set of bowls, plates and cups. Sadly, within 2 days, 3 items were chipped- two had been dropped, so a chip is understandable in that case - and one just knocked when putting it into dishwasher. They were chipped on the outside and inside with rust and bits of coating coming off in water. I asked the company for replacements but they refused. I would not order again - the quality of finish is poor.”

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Posted 5 years ago

Hello, As mentioned to you over email, Falcon Enamelware is made from a porcelain enamel, which is a powdered glass bonded onto steel. If a product is dropped/hit against something, the porcelain will chip as it is just glass fused onto metal. The metal core will never break but chips cannot be avoided. All of the materials used in our products are non-toxic and are still safe to use even in the event of the enamel chipping and exposure of the steel. Regards, The Falcon Team

Posted 5 years ago

“Ordered some mugs, after first usage and first dishwasher wash a chip of the coating came off. Contacted customers service and they said it's normal. I am disappointed and surprised considering that you are significantly more expensive than competition. Customer service was not great either to be honest”

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Posted 5 years ago

“This was a gift. No idea if it arrived as did not receive notification that it had been shipped despite ordering on May 23rd.”

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Posted 5 years ago

“lack in responsiveness and unable to clearly explain issues and return process. Super frustrated by the quality of product and CS/”

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Posted 5 years ago

“the customer experience is really bad”

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Posted 5 years ago

“Got wrong info. Lost time. Lost tax refund. Lost money. The parcel never arrived. Got excuses. DPD phone atention was awful. Someone replied saying I did not ask for the color by mail. Made it At least twice. I feel like someone was playing a joke to me.”

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Posted 5 years ago

Hi Ignacio, Please accept our apologies for the way you've been inconvenienced in this instance - we have sent you an email regarding this. Best wishes, The Falcon Team

Posted 5 years ago

Falcon Enamelware is rated 4.5 based on 1,940 reviews