Falcon Enamelware Reviews

Name: Falcon Enamelware
Rating: 4.51

4.5 Rating 2,065 Reviews

86 %

of reviewers recommend Falcon Enamelware

4.5

Based on 2,065 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email

Falcon Enamelware 5 star review on 21st August 2024

Barbara Bhan

Falcon Enamelware 5 star review on 12th August 2024

Pam Eshelman

Falcon Enamelware 5 star review on 2nd April 2024

Tracy Leipsic

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unlikely to buy anything else.”

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Posted 5 years ago

“Don’t send me stupid surveys.”

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Posted 5 years ago

Hello, Could you please confirm what survey we sent you? We wouldn't pass your email onto anyone and have not done any surveys. Regards, The Falcon Enamelware team

Posted 5 years ago

“My teapot was chipped in two places when it arrived. I’ll be sending it back. Very disappointing”

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Posted 5 years ago

“Terrible customer service. I was sent the wrong item and I was expected to not only pay for the return shipping to return the item, I was expected to then pay $25 for the shipping of the correct item. So that over $60 in shipping fees for a set of plates that cost $40, insane! Also on my original order I added the set of plates so my original order would qualify for free shipping, so when I had to return an item in that order the replacement should also qualify for that original free shipping. Super disappointed with the rude customer service I received, will never buy from Falcon again and I have no use for the set of plates that were sent in the wrong color so donated them to charity since returning them would cost more than they are worth.”

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Posted 5 years ago

Hi Lauren, As mentioned to you over email and on your previous post - you did not get sent the wrong colour. It was the colour you selected. If it was an error on our part we would have sent out a new set to you free of charge. However, as the error didn't lie on this end we would want you to send back the plates before issuing a refund. We are sorry to hear you are disappointed. Regards, The Falcon Enamelware Team

Posted 5 years ago

“Still waiting for it.”

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Posted 6 years ago

“I was sadly disappointed in my purchase. I was so excited and really wanted to love my new tea kettle, but it is wholly impractical. Not only does the enamelling suck, the lid is un-grabbable, and the spout pours horribly, sputtering and spurting boiling water all over. The handle is too small, thus rendering any hot pad you use to grab it with a burning, dangerous mess. I confess I expected the kettle to be bigger by at least twice the size. The rep was nice and refunded a bit of my money, but now I have a sixty-odd dollar purchase just sitting on my counter, collecting dust. Oh well, live and learn”

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Posted 6 years ago

“I was looking for a replacement of plastic cups and plates for the children. I read the word 'unbreakable' on the website so ordered a set of bowls, plates and cups. Sadly, within 2 days, 3 items were chipped- two had been dropped, so a chip is understandable in that case - and one just knocked when putting it into dishwasher. They were chipped on the outside and inside with rust and bits of coating coming off in water. I asked the company for replacements but they refused. I would not order again - the quality of finish is poor.”

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Posted 6 years ago

Hello, As mentioned to you over email, Falcon Enamelware is made from a porcelain enamel, which is a powdered glass bonded onto steel. If a product is dropped/hit against something, the porcelain will chip as it is just glass fused onto metal. The metal core will never break but chips cannot be avoided. All of the materials used in our products are non-toxic and are still safe to use even in the event of the enamel chipping and exposure of the steel. Regards, The Falcon Team

Posted 6 years ago

“Ordered some mugs, after first usage and first dishwasher wash a chip of the coating came off. Contacted customers service and they said it's normal. I am disappointed and surprised considering that you are significantly more expensive than competition. Customer service was not great either to be honest”

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Posted 6 years ago

“This was a gift. No idea if it arrived as did not receive notification that it had been shipped despite ordering on May 23rd.”

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Posted 6 years ago

“lack in responsiveness and unable to clearly explain issues and return process. Super frustrated by the quality of product and CS/”

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Posted 6 years ago

“the customer experience is really bad”

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Posted 6 years ago

“Got wrong info. Lost time. Lost tax refund. Lost money. The parcel never arrived. Got excuses. DPD phone atention was awful. Someone replied saying I did not ask for the color by mail. Made it At least twice. I feel like someone was playing a joke to me.”

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Posted 6 years ago

Hi Ignacio, Please accept our apologies for the way you've been inconvenienced in this instance - we have sent you an email regarding this. Best wishes, The Falcon Team

Posted 6 years ago

Falcon Enamelware is rated 4.5 based on 2,065 reviews