Falcon Enamelware Reviews

Name: Falcon Enamelware
Rating: 4.52

4.5 Rating 1,940 Reviews

86 %

of reviewers recommend Falcon Enamelware

4.5

Based on 1,940 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Falcon Enamelware 5 star review on 21st August 2024

Barbara Bhan

Falcon Enamelware 5 star review on 12th August 2024

Pam Eshelman

Falcon Enamelware 5 star review on 2nd April 2024

Tracy Leipsic

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery, well packed. Happy with quality of ladle and one spoon. However the second spoon must have missed quality control: disappointed to see several small bites to the enamel around the edge.”

Helpful Report

Posted 5 years ago

Hello, Please accept our apologies for the damaged item you received, I am afraid that occasionally products do get damaged during delivery. Please email info@falconenamelware.com with a photo of the damaged item and we will either arrange a refund or a replacement. Regards, The Falcon Enamelware Team

Posted 5 years ago

“I have only given three stars despite really liking the products due to poor customer service & quality. One of the three pinch pots I purchased was damaged. I contacted Falcon & sent a photo but so far I have had no response.”

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Posted 5 years ago

“Finally, I thought, some proper heavy duty, British made enamelware, to last a lifetime.... everything pointed to it... all the details & information on the website leads one to believe that here was some traditional, top quality enamelware, made in England since the 1920s On receiving the baking set in the post, I was surprised at the lack of weight it contained...& then, there it was...a small sticker in a corner of the box...’made in China’! Suffice to say we were a little disappointed, not to mention saddened to see that. That said, we have been using it on a lightly used basis for a couple of weeks now & it’s been fine so far but obviously time will tell. Come on, Falcon.. let’s have it made in England again... most of us, I suspect, would have no issue in paying a little more for home grown, top quality goods!”

Helpful Report

Posted 5 years ago

“Two of the cups were chipped on the outside,not worth the postage for me to return I wish everything I had was Falcon,but of course would hope that they would arrive in perfect condition”

Helpful Report

Posted 5 years ago

Thank you for your recent purchase. Please accept our apologies for the damaged item you received, I am afraid that occasionally products do get damaged during delivery. If you write to us on info@falconenamelware.com we would always replace a damaged item. The damaged item is yours to keep, all of the materials used in our products are still safe to use even in the event of the enamel chipping and exposure of the steel.

Posted 5 years ago

“I was disappointed in the "sauce" dishes. I thought it was oval from the picture, and deeper. They are truly tiny so not sure why it would be called a sauce dish.”

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Posted 5 years ago

“Very nice products, not clear about the discounts.”

Helpful Report

Posted 5 years ago

Hello, As mentioned to you via email, you are unable to use 2 discount codes in one transaction. All our offers state that in their terms & conditions. Apologies if it was not clear to you. We hope to see you shop with us again. Regards, The Falcon Enamelware team.

Posted 5 years ago

“One option only for shipping, even tho item purchased thru Faconware USA it shipped from UK. Shipping cost nearly 75% of item cost. Only option was Fed Ex 2 day whIch then became Fed Ex 7 day, without refund offered. Item was then apparently back ordered, again without notice. Though I ordered well before the birthday of the recipient it was still late. I am told the item is lovely, and I believe it is. However I will not be ordering from this company again due to lack of transparency regarding shipping and it’s exorbitantly cost.”

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Posted 5 years ago

“I ordered a huge order from Falcon, and apparently I needed to pay a fee of around 13% to FedEx. I did not know that and it should appear right at the check out section, so I can know what is the final amount I will pay. Overall the products are high quality but the service was not as good. I emailed and the answer I got was "it is written in our terms and conditions so we cannot help". A high-level service would never email answer like that.”

Helpful Report

Posted 5 years ago

“My ladle arrived badly chipped. I didn't complain as there are greater concerns during a global pandemic but I was disappointed. I am a fan of Falcon and have many other items already. They wear their chips well for a vintage look but it is disappointed to get something new that's already chipped.”

Helpful Report

Posted 5 years ago

Hi Fiona, Sorry to hear you are disappointed. Please accept my apologies for the damaged item you received, I am afraid that occasionally products do get damaged during delivery. Can you please email us a photo of the damaged item on info@falconenamelware.com? We would always replace/refund for any damages that occur. We look forward to hearing from you soon, The Falcon Team

Posted 5 years ago

“I was under the impression that Falcon produced their enamelware in the UK. Unfortunately, all products are made in China. I'm quite disappointed that Falcon does not identify the country of origin on their website--very misleading. The products I received were poorly made with many defects and rough edges. For the price I would expect higher quality. --John Clausen, Los Angeles”

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Posted 5 years ago

“Product is great, love it. Delivery was a mess.”

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Posted 5 years ago

“All three items I have bought recently are well-finished and well-designed for purpose, although they feel lighter than I remember. Disappointed that they are now made in China, but there's always Riess.”

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Posted 5 years ago

“I LOVE my teapot....perfect in every way...”

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Posted 5 years ago

“I really thought everything was made in uk, but when I've seen the label with "made in china" write on it I was really disappointed.”

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Posted 5 years ago

“Fine dishes, but not worth the expense. They scratch easily and when they first arrive they’re not even fully painted properly (specifically the tumblers). Additionally, if you’d like to make an exchange, sending back your items can cost more than the enamelware items themselves.”

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Posted 5 years ago

“My jug has some impacts in front”

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Posted 6 years ago

Please accept our apologies for the damaged item you received. Can you email a photograph of the item to info@falconenamelware.com where we will be able to resolve. The Falcon Team

Posted 6 years ago

“I was a bit disappointed with the ‘pillar box red’ baking tins, as they were more burnt orange and didn’t go with any of the red, white and blue dinnerware I have. Also, I thought the coating looked quite blobby and a bit messy so I won’t be buying more I’m afraid.”

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Posted 6 years ago

Falcon Enamelware is rated 4.5 based on 1,940 reviews