Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Packing was very good even the carrier made some positive remarks Not fitted yet wood acclimatising to room temperature This is my third order from factory flooring direct good price and quality Thanks”

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Posted 10 years ago

“Very impressed, efficient and professional, flooring arrived within two days, order process excellent”

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Posted 10 years ago

“It looks great I am very happy with my flooring”

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Posted 10 years ago

“Excellent service, really helpful staff. Fantastic product very easy to lay.”

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Posted 10 years ago

“Good and fast service”

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Posted 10 years ago

“fast and friendly service all come well packed on a pallet did check without opening all seems perfect in boxes so very happy cant wait to see end result when completed”

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Posted 10 years ago

“Would highly recommend, ordered free sample of flooring before placing order.Placed order online next day they phoned to arrange convienent delivery day,was delivered next day by friendly driver.Flooring is fab great quality for price although not laid yet I'm sure it will look great.”

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Posted 10 years ago

“As is on the tin. A good professional approach with a friendly and supportive attitude.”

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Posted 10 years ago

“Excellent service product is first class, You are kept well informed of your delivery status would recommend 100 percent”

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Posted 10 years ago

“Wonderful product and great value. Arrived on due date and was very well packed. 10 out of 10.”

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Posted 10 years ago

“The supply of product was very good and prompt. Your delivery systems need some work. Many companies can give a fixed time for delivery and their drivers will deliver into the house.”

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Posted 10 years ago

Thanks for your feedback. Our website does offer a timed delivery service on the checkout page - we do also make you aware that it is a curbside delivery on your confirmation email and this is also mentioned verbally over the telephone when we arrange your delivery.

Posted 10 years ago

“Very efficient company - great product.”

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Posted 10 years ago

“Great quick service and very helpful”

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Posted 10 years ago

“Good quality flooring, extremely pleased with the efficient service. The delivery courier was excellent, he was most pleasant and helpful.”

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Posted 10 years ago

“I'm very satisfied with the flooring I ordered, the prices are competitive and arrived when I requested......”

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Posted 10 years ago

“Thank you for such good fast service! The flooring was just as described and excellent quality. Very helpful staff when I phoned and delivery was within a few days as promised - exceptional as it was the week leading up to Christmas.”

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Posted 10 years ago

“Rung several times with queries on vinyl flooring and got satisfactory answers to all my queries. Once ordered the response was quick with phone calls and emails confirming delivery. Delivery was on the day I choose. Overall very pleased with dealing with Factory Direct flooring and would do so again.”

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Posted 10 years ago

“Second time that I have had excellent service from this company. Twice I could not find what I wanted locally. Not only are they efficient but their prices would be hard to beat. This starts with small things such as the speed that direct flooring sent their samples.I could not fault them.”

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Posted 10 years ago

“Yet to find better all round service and value. Their advice is relevant and built on their knowledge of this type of business. They will always be thefirst place to sshop when looking for wooden floor products and accessories.”

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Posted 10 years ago

“Easy to use website, excellent product. Delivery as promised by a courteous & helpful driver”

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Posted 10 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews