Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order, great prices, superb communication, really quick dispatch and delivery, friendly and professional delivery people. Highly recommend!”

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Posted 4 years ago

“Quick service and great samples”

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Posted 4 years ago

“Small sample was good thanks”

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Posted 4 years ago

“Top response for samples”

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Posted 4 years ago

“Just love my floor fast delivery great price”

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Posted 4 years ago

“Very good”

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Posted 4 years ago

“Good service and quality product.”

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Posted 4 years ago

“Excellent from start to finish. The flooring we purchased was a fantastic price so I was worried about the quality due to buying online. However, we were absolutely delighted with the flooring and it looks amazing in our hall and front room. Also the colour match beading and filler was spot on. Very good quality for a very reasonable price. Delivery date was as promised and the delivery guy was first class. He went out of his way to ensure I was home in time to accept the delivery. Highly recommend and will definitely buy from them again.”

Factory Direct Flooring Ltd 5 star review on 18th October 2021

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Posted 4 years ago

“Great service I ordered a sample, quick delivery of that, will be ordering full vinyl from here”

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Posted 4 years ago

“Although ordered at the tail end of the shutdown, delivery was prompt and efficient and the product is great quality. I would be happy to use this service again.”

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Posted 4 years ago

“Thanks very much. Great flooring!”

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Posted 4 years ago

“Used this company many times and their products, prices and service are excellent. Only gave 4**** as the carrier did not contact me before delivery.”

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Posted 4 years ago

“:-))))))))))”

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Posted 4 years ago

“Quick delivery, carpet came exactly as ordered.”

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Posted 4 years ago

“Very helpful with a query and was kept updated on the progress of the order which arrived in good time.”

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Posted 4 years ago

“Ordered a sample and came next day, went on to purchase flooring after that. Great price and delivered as stated 👍🏻”

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Posted 4 years ago

“Very impressive”

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Posted 4 years ago

“Prompt and helpful.”

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Posted 4 years ago

“ive wrote a short review.”

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Posted 4 years ago

“Excellent product and service, great customer care.”

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Posted 4 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews