Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Helpful staff. Highly recommended.”

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Posted 9 years ago

“Communication was great and delivery was very quick”

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Posted 9 years ago

“Prompt delivery. Vinyl sizes correct. Fitted it yesterday and really pleased with the finish.”

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Posted 9 years ago

“Very happy with the prompt delivery”

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Posted 9 years ago

“The flooring price was amazing and the quality of the laminate is great. The delivery was fast amazing service. Thank you and I will definately be ordering again :-)”

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Posted 9 years ago

“We love our flooring and had a great experience but we are now gutted that this product is now not available...... we need to order more for the rest of the downstairs so it all matches but they don't sell this anymore . Will have to try and find this elsewhere”

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Posted 9 years ago

“Had the flooring item that I wanted in stock and at a competitive price.”

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Posted 9 years ago

“Fantastic flooring, customer service and delivery”

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Posted 9 years ago

“No sooner had we placed our order than the company called us to confirm delivery! Product delivered next day, as promised. Excellent service - highly recommended!”

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Posted 9 years ago

“Materials were ordered and delivered on time as arranged,the laminate flooring is of good quality and easy to fix almost compplete and looking very nice. l”

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Posted 9 years ago

“So happy with my new flooring easy to lay looks amazing excellent customer service happy with delivery”

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Posted 9 years ago

“The flooring transformed my room completely! And the wonderful service restored my faith in Customer Service. This is a first class company.”

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Posted 9 years ago

“Quick delivery good product and good price thank yiu”

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Posted 9 years ago

“Easy to use website, quick delivery on day of my choice, friendly and helpful delivery driver”

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Posted 9 years ago

“Excellent service from start to finish. Easy ordering process and very quick delivery. Great value for money product and a quality product”

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Posted 9 years ago

“The actual product is first class but the delivery was a complete let down. It arrived at the time promised but considering we were charged £27 for delivery the guy couldn't bring it down our gravel drive so it was left on a public path around 100 yards away. I couldn't bring it in as I have had back surgery so I was just relived it wasn't raining so the flooring wasn't damaged. Had to stay in all day to keep my eye on the pallet until my husband got home from work to move it to the house.”

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Posted 9 years ago

Dear Mr Goy, On arranging your delivery over the telephone, we did advise that it was a curbside delivery and someone would need to be there to get the goods inside the property, this is also listed on the website, in your confirmation email and also mentioned verbally over the telephone and once more in your delivery confirmation email that we send after we have spoken to you. We were not made aware of any issues with the person who was accepting delivery. Normally if we were aware that you had left someone to accept delivery that wasn't " able bodied " we would advise you to arrange the delivery for a time where someone can be on hand to get the goods inside. We do accept your feedback on this, however, I personally believe this particular issue lies with the person who has arranged to accept the goods between the times specified, it could also be due to a breakdown in communication if the person who arranged it did not understand what we meant by curbside, this being the reason we ensure this is mentioned at least 4 times throughout the ordering process both online, verbally and by email on 2 occasions. Thank you for taking the time to provide us with your feedback.

Posted 9 years ago

“Excellent customer service and quality of product. Will recommend and use again”

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Posted 9 years ago

“Easy to use website, generous free sample service, and friendly call staff to answer questions. Call back within a couple of hours after placing on line order, to confirm delivery date. A good company to trade with.”

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Posted 9 years ago

“Great company to deal with, had assistance to sort out what we needed on the phone, ordered online and they rung back to confirm. Delivered next day.”

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Posted 9 years ago

“Friendly efficient service”

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Posted 9 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews