Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samples arrived quickly.”

Helpful Report

Posted 4 years ago

“Very pleased with the vinyl flooring. A good price for a nice product. Delivered when they said they would. Strange putting by back door. Didn’t bother coming to front door to ring bell either when we were home waiting for the delivery. That’s down to the courier though. All good.”

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Posted 4 years ago

“Good products however click and collect process needs to be improved as the address to collect from is not disclosed until after purchase! Luckily it was nearby!!”

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Posted 4 years ago

“Great quality amazing prices”

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Posted 4 years ago

“Very pleased with product quality, swift delivery”

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Posted 4 years ago

“Flooring is a good quality not put down yet but looking forward to seeing the finished result.”

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Posted 4 years ago

“Smooth process from ordering to delivery. Kept updated with expected delivery time. Would definitely use again. The flooring is lovely, looks good and is easy to clean and dries quickly.”

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Posted 4 years ago

“excellent samples an delivery.need more samples for my suitability.”

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Posted 4 years ago

“Brilliant quality I will be buying again”

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Posted 4 years ago

“Ordered two samples ten days ago and still no show. Emails indicated they were dispatch same day, so likely a fault of their chosen carrier. Even though I can't fault FD for such a swift dispatch, I would be concerned about any order I placed getting here on time given it would be sent the same way.”

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Posted 4 years ago

“Came very very quick thanks”

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Posted 4 years ago

“Fantastic service would recommend”

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Posted 4 years ago

“They called to double check the order which was a nice touch. Delivered on time. No issues.”

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Posted 4 years ago

“Good quality and value and very helpful will definitely use again”

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Posted 4 years ago

“Excellent service, easy to use website for making the order, great team for communications and fast delivery of some great products. 10/10, thank you so much!”

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Posted 4 years ago

“Excellent product and service. Would definitely use this retailer again. Thank you for your prompt attention.”

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Posted 4 years ago

“Ordered a Laminate sample came next. Will be ordering for lounge as just what I was looking for”

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Posted 4 years ago

“Very good product for good price. Quick delivery.”

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Posted 4 years ago

“...”

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Posted 4 years ago

“Prompt and efficient service. Thank you”

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Posted 4 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews