Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't checked the roll of vinyl flooring yet but must say the online service and delivery was first class. Had no problems with previous orders and the goods were in excellent condition so have no doubts the latest order will be just as good.”

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Posted 6 years ago

“Great choice of products and I received a call the morning after ordering to arrange a delivery date. Great service.”

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Posted 6 years ago

“Delived on time got phone call saying was nearly there very freindly driver put pallet right up to gate. Flooring lookes lovely u get what u odered no damaged ones driver said he also checked them. Have recomended them to a freind and will use again”

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Posted 6 years ago

“Order samples and received them straight away. Very quick, The web page was also easy to use/navigate.”

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Posted 6 years ago

“Ordered late on the 8th. Dispatched on the 9th. Received on the 10th. Could you wish for better service? Their site was also easy to search.”

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Posted 6 years ago

“Outstanding service excellent value for money the speed of the process was the very best. The product is excellent. Very highly recommended. Thank you so very much, it great doing business with this organisation. Over the moon with my purchase.”

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Posted 6 years ago

“Rapid delivery of the samples”

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Posted 6 years ago

“Very good quality”

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Posted 6 years ago

“Amazed at how well packaged, The price 😱😱. I was astonished how cheap and with colour match edging trim & underlay. Best of all was a doddle to lay. Will definitely buy again for my other rooms👍👍”

Factory Direct Flooring Ltd 5 star review on 11th May 2019

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Posted 6 years ago

“Free samples service is great. Samples are big enough to make a decision. Can't wait to order our new flooring”

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Posted 6 years ago

“Good communication, very good quality product which looks and functions excellently (already used in bathroom), good packaging, no complaints”

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Posted 6 years ago

“Only one complaint delivery is to expensive”

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Posted 6 years ago

“Unfortunately the sample of your laminate flooring is under my expectations, single click and poor quality of the materials . Builder Depo from London has better quality and for less money ,more than that is double click laminate floor. .”

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Posted 6 years ago

“Great service!”

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Posted 6 years ago

“Not happy with delivery charges”

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Posted 6 years ago

“Fantastic service samples came on time such good quality iam buying my flooring right here.”

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Posted 6 years ago

“Received samples very promptly”

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Posted 6 years ago

“Ordered 2 samples arrived by first class post just trying to decide which one to go for .”

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Posted 6 years ago

“Fantastic service! So useful to receive samples the very next day. I’ll be placing an order very soon.”

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Posted 6 years ago

“Great customer service, quick delivery & great price! Fab to be able to get free samples with free delivery & arrived the next day! Love the floor top quality. Will definitely use this company again.”

Factory Direct Flooring Ltd 5 star review on 10th May 2019

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Posted 6 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews