Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent and fast service”

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Posted 6 years ago

“Very good quality items at more than reasonable prices. Customer service were brilliant in keeping us informed of delivery. Would not hesitate to buy from them again.”

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Posted 6 years ago

“Delivery was not brilliant guy stated it wasn't his job to bring it in he was going to leave it outside until I said I was here on my own 13 packs was a bit much to shift to his credit he did end up bringing it in however I would have thought this was part of standard delivery. Also no contact made prior to delivery from the driver to arrange a time slot as previously stated by direct flooring”

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Posted 6 years ago

Hi Lisa, Thak you for your review. We were suprised to read that you were not aware of the curbside delivery as this is mentioned on each product page, your confirmation email, verbally via telephone when arranging delivery and also in your delivery confirmnation email. We make ever effort to make this as clear as possible so this doesn;t cause any issues on the day of delivery, so i am sorry if this wasn't noted on the 4 occasions that this is mentioned . Regarding the call beforehand , we do request that drivers call ahead prior to delivery but as stated, this is a request only and we do not give timeslots for standard deliveries, these are delivered anytime between 08:00 - 18:00 as arranged with a request for the driver to call ahead. I have put a copy of the delivery confirmation email beow for your information, this was sent to you after arranging your delivery . Delivery has been arranged! Dear Customer, Please remember you need to reply to this email to confirm your delivery, before your goods are dispatched. Please note the info below. • KERBSIDE TO THE CLOSEST ACCESS POINT • ITEMS NEED TO BE CHECKED AND SIGNED FOR AT YOUR ADDRESS • THE CALL BEFORE DELIVERY IS A REQUEST ONLY • IF THE DRIVER ARRIVES AND NO ONE IS THERE TO SIGN AND ACCEPT THE ITEMS, FAILED DELIVERY CHARGES APPLY This email is to confirm that we have organised your delivery as discussed on the telephone. If you have chosen a standard delivery, then your goods will be delivered between 08:00 - 18:00 on your chosen date. If you have opted for a timed delivery, then the goods will be delivered at the time you specified over the telephone. We do REQUEST that the drivers call up to one hour before delivery but we have to rely on them using their own telephones to make this call so please ensure someone is available to accept delivery between the times you have arranged - this will help you to avoid any failed delivery charges. On the day of your delivery your goods will be delivered kerbside at the closest access point for the lorry. We would recommend that you have adequate help to put the goods in your property as our drivers are not insured to do so. Please make sure that you check your order for damages before you sign to accept the goods - any damages must be signed for on the drivers paperwork - Please make us aware of any damages as soon as you can. If there are any delivery restrictions due to narrow roads or weight restrictions, then you are responsible to notify us in advance. If you have questions about your order, please contact us on 0330 100 0015. Your attention is drawn to our delivey terms as set out below - this information is also listed as part of our terms and conditions of purchase. Carpet World (Nuneaton) Limited and Carpet World (Nuneaton) Limited Trading as Factory Direct Flooring Delivery Terms THESE TERMS SET OUT THE BASIS ON WHICH WE AGREE TO DELIVER OUR PRODUCTS TO YOU. THEY SHOULD BE READ AND CONSIDERED IN COMPANY WITH OUR STANDARD TERMS AND CONDITIONS OF SALE. YOUR ATTENTION IS DRAWN TO CLAUSE 5 OF THESE DELIVERY TERMS 1 Incorporation of Terms All terms within this document are the same as those incorporated within the Terms and Conditions Document (the Standard Terms) as referred to above. 2 Arranging Delivery 2.1 Upon acceptance by Factory Flooring of the offer set out within Clause 3 of the Standard Terms we shall contact you to arrange a convenient day for delivery of the Products to you. We would expect to be able to deliver your products within 5 working days. 2.2 Delivery times apply to items in stock so if any items you order are not available or we cannot fulfil your requested delivery date we will use the telephone or email details you have provided to contact you and discuss how you wish to proceed. Unless otherwise specified we shall use the telephone number to contact you if necessary on the date of delivery. 3 Cost 3.1Our standard delivery service is charged at £22.92 + vat, although exceptions can apply. Our standard delivery covers Mainland UK; however we will deliver to non mainland UK destinations. The cost of such deliveries will be calculated on an individual basis 3.2 A timed delivery service for an additional fee is available. The cost of this service depends upon the location and time. Please contact Customer Services on 03301000015 for further information. 4 Delivery Time and Place 4.1 Subject to Clause 3.2 above deliveries will be made on the agreed date between approximately 8am to 6pm Monday to Friday excluding Bank Holidays. In limited circumstances Saturday deliveries may be available. The exact timing of delivery cannot be specified. 4,2 Our Products can only be delivered to kerbside, outside of the delivery address property. If your order arrives as arranged but we are unable to deliver because you are not home, or there is inadequate help available you will be liable for any additional costs incurred for redelivery. If there is a likely problem, e.g. the road is subject to a vehicle weight or width restriction or parking, or it is within a time zone restriction; please inform us at the time of order so we can discuss alternative delivery options 5 Inspection of goods delivered 5.1Very occasionally damage may occur during the transportation of goods. It is crucially important to thoroughly check and sign for your order on arrival. It is your responsibility to bring to our attention any damage which may have occurred in transit. Failure to do so may result in our refusal to accept a claim. If you are unfortunate to receive damaged Products, or there are missing item(s) please make sure it is noted on the couriers paperwork. We also strongly suggest that you contact us direct as soon as possible to make sure we are aware of the problem. We cannot be responsible for any consequential losses after delivery has been signed for. Therefore we advise against booking installers until goods have arrived and been checked. 5.2 In the event that goods are returned to us which are undamaged we will provide a collection service. We may charge a fee for this service the level of this charge depends upon your location but the standard cost will be a minimum of £75 plus VAT within the UK Kind Regards Factory Direct Flooring www.factory-direct-flooring.co.uk

Posted 6 years ago

“Beautiful grey colour of aqua plank - Casablanca steal oak- however I am looking for something lighter as I have very similar colour in my bathroom already. I love this flooring ! I have ordered another 2 samples for my kitchen. Delivery was fast, too. Great service”

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Posted 6 years ago

“Only ordered a sample”

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Posted 6 years ago

“I ordered some samples and they arrived promptly.”

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Posted 6 years ago

“Absolutely superb service. Came first class postage as promised, and much appreciated. I am going ahead with the rhino flooring in my summerhouse. Kind regards Jeanette”

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Posted 6 years ago

“Answered all my questions without problems. However when it came to adding an item had to create another order to which delivery was added although they did respond by phone quickly to cancel second charge as initial order not processed.Secondly when it became apparent i had overordered they did say would amend order and process credit and for which i have received confirmatory emails. The problem is that whilst my credit card was charged in full when several items were not in stock on day of order the credits have not appeared on my credit card several days later. I will assume bank holiday will be blamed but it is one are of concerb”

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Posted 6 years ago

“Ordering is easy. Customer service lovely. Delivery was late with no communication all day and I had to unload it from tailgate of the lorry myself. Driver one of grumpiest i have met. Would have been 5 star but for delivery”

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Posted 6 years ago

“Great prices and excellent customer service. The samples we ordered were free and came by first class post. We decided to place a full order for our kitchen and received a call within 2 days to arrange delivery. Delivered within a week and carefully packed so there was no chance of any damage. Really impressed. Would strongly recommend them.”

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Posted 6 years ago

“I asked for a sample, that arrived within a few days. Excellent service”

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Posted 6 years ago

“I have shopped from this company a couple of times. Both times have been very good. They are great at getting samples out quickly, and service and products great especially for the price.”

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Posted 6 years ago

“I have had many dealings with them over the last 6 months and they are extremely efficient and their website is never misleading. They are incredibly good at getting deliveries on time and the wooden flooring once installed is very impressive - 5 start service from start to finish!!!”

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Posted 6 years ago

“Excellent price Excellent service Excellent customer service”

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Posted 6 years ago

“Ordered 2 samples and got them the next day, excellent service.”

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Posted 6 years ago

“Very good to deal with arrived when arranged delighted with the product.”

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Posted 6 years ago

“Affordable, good quality lino ordered. Supply a range of designs to suit your needs. Delivery is prompt.”

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Posted 6 years ago

“I have received excellent service from FDF. Free samples delivered quickly, follow up by phone, when I had a problem ( order could not be fulfilled) and very quick delivery. Highly recommended for customer service and product.”

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Posted 6 years ago

“good product good service driver and other staff very helpful”

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Posted 6 years ago

“We were so pleased with the Aqua Plank that we have purchased more to do another bathroom. Easy to fit, looks great and easy to clean.”

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Posted 6 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews