Answered all my questions without problems. However when it came to adding an item had to create another order to which delivery was added although they did respond by phone quickly to cancel second charge as initial order not processed.Secondly when it became apparent i had overordered they did say would amend order and process credit and for which i have received confirmatory emails. The problem is that whilst my credit card was charged in full when several items were not in stock on day of order the credits have not appeared on my credit card several days later. I will assume bank holiday will be blamed but it is one are of concerb