Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, Nuneaton
Rating: 4.63

4.6 Rating 9,612 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,612 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park
Nuneaton
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 20th February 2024

225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sample does not reflect the real features or patterns of the wooden floor plate which is quite disappointed.”

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Posted 10 months ago

“Great service and price, laid the flooring today and all good, deffo be back for more.”

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Posted 10 months ago

“Did not appear to be as thick as the sample. Put it in my new kitchen, looks fabulous but it has developed a small tear”

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Posted 11 months ago

“Well, this is the third time I’ve use this company been first rate before, but they let me down this time. I’m replacing the click vinyl flooring I ordered last time didn’t really didn’t work. It kept on clicking, so this is why I have replaced it with normal vinyl flooring down on at roll. It could be my floor. It’s not fully level. The problem this time the delivery was 24 hours late no information saying why it wasn’t until I contacted the company closed at 5 o’clock when the product came a full 24 hours later at 17:20hrs the driver complained and said it’s too heavy I can’t lift it, I looked at them and was very puzzled because I’ve only ordered 2.5 m x 3 m, but What came was 3 m x 6 possibly I have not measured the remainder. It’s just dumped in my garage. However, at the end of that the product is fantastic. It looks brilliant. I wish I had ordered this first time instead of the expensive click vinyl which didn’t work.”

Helpful Report

Posted 11 months ago

“Adding rooms to the website to automatically calculate how much flooring we needed was a bit of a mess and it only suggested a premium underlay meaning we didn’t know how much of the lower cost underlay we needed to order and had to guess. We also ordered a sample of a flooring and then when we came round to ordering it (within a week of receiving sample) we could not find it on the website anymore so had to go with a different one. Delivery was good and flooring looks fab now it’s laid.”

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Posted 11 months ago

“Good website, great range, costs good, and 2 free samples enjoyed. BUT, the colour of herringbone tile we like came as a laminate, and is unavailable as vinyl, so we cannot buy from you, which is a pity.”

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Posted 11 months ago

“When/if I decide on your product I will put in an order. Thank you.”

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Posted 11 months ago

“Delivery driver was lovely and did all he could to help. It was his first day on the job but you wouldn’t have known if he hadn’t have said. The flooring itself arrived the wrong colour. Online it looked much darker than in person. Still nice but just keep this in mind when purchasing.”

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Posted 1 year ago

“Factory Flooring themselves were great - quality product and good value for money BUT their delivery service was AWFUL and despite complaining to Factory Direct Flooring about this I have had no response to my problems. PALLEX first missed the confirmed delivery date completely and when they turned up dumped the delivery at kerb side in a torrential downpour. Delivery driver refused to back onto driveway to reduce the time product was getting soaked despite there being AMPLE ROOM to do so. He also REFUSED to wait while the order was checked so no delivery receipt was signed and there was no opportunity to report any problems. Spent 2 DAYS drying out the delivery. Will NOT USE Factory Direct flooring again UNLESS they change courier.”

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Posted 1 year ago

“Quick delivery was a few marks and damages to the product but managed to hide under units good value for money”

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Posted 1 year ago

“The main reason I’m only rating three is because the Currier turned up at 7:45 this morning banged down my door and was so rude. Basically left The flooring on the main road 25 feet from where I live and just unbelievably rude he didn’t wanna lift a finger to help in anyway.. i’m 52 years old and not in great health, and if it wasn’t that there was a workmen that very kindly come over, see what was going on and gave me a hand I would’ve truly struggled to lift all that flooring into my property..apart from that, the flooring company themselves were great, but they really need to sort out a different delivery service…”

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Posted 1 year ago

“Door step delivery so if you live in an apartment on the 3rd floor they wont deliver.”

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Posted 1 year ago

“Flooring ripped easily. And the silicone and spray bottles both was broke so didn't work”

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Posted 1 year ago

“Ordered a sample and it arrived next day,it looks a good guality flooring at a really good price,not quite ready for it yet but will definitely place an order soon”

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Posted 1 year ago

“Easy buying , rubbish service when it comes to delivery ,when ordering on a normal delivery service £22 it is sent without any form of tracking so someone needs to be at the address for a full 10 hours , most companies give at least a narrowed down time , this flooring was ordered for a empty property with no electric etc ,so it meant missing work at another place to sit in a car and wait outside the address , so unless you are able to sit and wait it out ,don't bother ,after the amount of money I lost on the other job and the difference in upping the delivery to named time ,it would have been cheaper to go to carpetright just down the road,tried to explain this and got a snotty email”

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Posted 1 year ago

“I was disappointed that the order was not delivered when it was supposed to be and no one had got in touch to let me know.”

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Posted 1 year ago

“Love the flooring however when unrolled it there was a rip in it obs from delivery but too late for me to come back”

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Posted 1 year ago

“Reasonable price floor arrived on time but one whole pack damaged to had to be carful on where I I used it looks great in my daughters room but I know it won’t last long”

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Posted 1 year ago

“Order accepted but not able to supply. Was successfully sorted eventually after a couple of phone calls.”

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Posted 1 year ago

“Made an order online, got an email next day to say it wasn't in stock and wouldn't be for 2/3 weeks. Got a refund and found alternative flooring elsewhere”

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Posted 1 year ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,612 reviews