Factory Direct Flooring Ltd Reviews

Name: Factory Direct Flooring Ltd
Address: 1 Finch Way, Hemdale Industrial Park, HEMDALE BUSINESS PARK, 1 Finch Way, Hemdale Industrial Park, United Kingdom
Rating: 4.62

4.6 Rating 9,683 Reviews

93 %

of reviewers recommend Factory Direct Flooring Ltd

4.6

Based on 9,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

330 100 00 15

Email:

info@factory-direct-flooring.co.uk

Location:

1 Finch Way, Hemdale Industrial Park,
HEMDALE BUSINESS PARK,
1 Finch Way, Hemdale Industrial Park
United Kingdom
CV11 6TQ

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Factory Direct Flooring Ltd 5 star review on 13th March 2025

235

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great choice and price. Reasonable delivery charges which they call to determine best day for customer. In my case delivery made within 48 hrs. Can’t ask for more from efficient seller which is why I made a repeat order and would recommend highly”

Helpful Report

Posted 8 years ago

“Great floor but make sure you make no mistakes with sizes as I bought 40 boxes of flooring they charged me £30 delivery, I was 2 boxes short and they charged me another £30 delivery that was more than the value of the 2 boxes. Pretty shocking”

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Posted 8 years ago

“Good value for the money.”

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Posted 8 years ago

“"Fantastic service!!quality and professional I recommend every one! Defenetly I will use again this company thanks!!"”

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Posted 8 years ago

“The laminate flooring I purchased looks really good quality for the price and delivery was fast, would deffinatly recommend factory direct”

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Posted 8 years ago

“Quick delivery and love the tiles. Much better than stone tiles. Soft to walk on. Easy to clean. Very pleased with the product. Will be ordering for another room soon.”

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Posted 8 years ago

“Excellent Product Excellent Website Excitement Service”

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Posted 8 years ago

“The product it self is good, but what let the whole thing down was the delivery. Paid for an AM delivery and not only did it not turn up during the specified AM period, it didn't turn up at all that day. It was not until the following working day, late morning that it finally arrived. I have lost approximately 25% of the value of the whole order in lost wages due to the very poor delivery. Think twice if your project is time critical this was.”

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Posted 8 years ago

“Excellent customer service throughout the ordering process, delighted! Great delivery options. I'm hoping I'm going to be as happy with the flooring once it's laid tomorrow and for years after”

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Posted 8 years ago

“Really early delivery (7am) so not waiting around all day and I liked the product too”

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Posted 8 years ago

“Great service, good communications , helpful all the way through to delivery. Would use again, thank you!”

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Posted 8 years ago

“Quality product, delivered promptly at a good price”

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Posted 8 years ago

“Great communication and very fast delivery. Would highly recommend.”

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Posted 8 years ago

“Easy to use, contacted me immediately to arrange delivery date, so far so good!”

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Posted 8 years ago

“From start to finish totally professional delivery driver very helpful 2hr call back when ordering brilliant”

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Posted 8 years ago

“Excellent service. I got the goods next day after placing the order”

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Posted 8 years ago

“The customer service was excellent, I wasn't sure how much flooring to order & they advised me how much to buy. I ordered it Wednesday, they rang the same day & said it would be delivered the following day & it was. Great service”

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Posted 8 years ago

“Great communication and very fast delivery. Highly recommended”

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Posted 8 years ago

“You were recommended to me by my builder. Your website was excellent & enabled me to measure and choose my flooring. Payment was easy and telephone calls from your staff were excellent too. Thank you.”

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Posted 8 years ago

“Great customer service, fast delivery and very good product. We would definitely recommend others to use Factory Direct Flooring”

Helpful Report

Posted 8 years ago

Factory Direct Flooring Ltd is rated 4.6 based on 9,683 reviews