Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.59

4.6 Rating 5,825 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,825 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Anonymous

Anonymous // 01/01/2019

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“Easy website to use and good price for insurance offered.”

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Posted 5 years ago

“It was quick and efficient and easy to follow also reasonable price Mr A”

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Posted 5 years ago

“easy online to get a price and medical problems easy to understand only remains to get a full view if we were to claim We had a good holiday with no medical problems.”

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Posted 5 years ago

“Big thank you all when well and did not need to claim. Peace of mind.”

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Posted 5 years ago

“The insurance was just what I needed,had no need to use it but it was there just in case.Thank You”

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Posted 5 years ago

“Good service, I have used them last year. Straight forward buying my policy online. Thanks”

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Posted 5 years ago

“Booked a holiday to Israel with family and missed our connecting flight. No further flight for 48 hrs so decided to reyurn home. Thought insurance would cover the lose of nearly 4000 pounds. Insurance claims company refused to pay any compensation after awaiting 8 weeks for decision.”

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Posted 5 years ago

“Explorer travel insurance company is a joke and their policies not fit for purpose. Worst company I have ever had to deal with regarding a claim. They lie just not to pay out. Avoid like the plague!!”

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Posted 5 years ago

“Seems to cover all I wanted to cover”

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Posted 5 years ago

“Always efficient and polite”

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Posted 5 years ago

“this is my second time using your firm and I find it easy to access and helpful.”

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Posted 5 years ago

“Thankfully we have never had to make a claim, however the web site is easy to negotiate & easy to add pre exsisting medical problems. The level of cover is good & the premiums charged are very competitive. We have used Explore for the past few years.”

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Posted 5 years ago

“Competitive price and easy purchase via Explorers website as always - thanks”

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Posted 5 years ago

“Good price”

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Posted 5 years ago

“Easy to use and great value”

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Posted 5 years ago

“Completing the forms on line were very good apart from when it came to the country you were going to. I was going to Spain but had difficulty in seeing which Countries came underEu2. However when I telephoned to get this information the Assistant was very good at explaining this.”

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Posted 5 years ago

“I had to make a claim for holiday cancellation due to my Wife's sudden death due to fatal heart attack on the 10th april 2019. I am still waiting for a resolution to my claim ( 16th June 2019 ) I find this delay totally unacceptable at this very sad time for me.”

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Posted 5 years ago

“No claim made so unable to comment on how efficient you would handle a claim. Do not like the way premiums are loaded just because l have had cancer, now 3 years clear but still have to pay hefty premium.”

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Posted 5 years ago

“called 'emergency line' for son ill in Peru and waited 35 minutes with no reply. Could not speak to them. If my son had been able to make this call he would have been charged at international rates and disconnected every few minutes. I wonder if they pay for a necessary hospital stay with a serious respiratory condition.”

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Posted 5 years ago

“Did not find out about cheaper on line rates until second phone call”

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Posted 5 years ago

Explorer Travel Insurance is rated 4.6 based on 5,825 reviews