Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.59

4.6 Rating 5,825 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,825 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have claim on going at the moment . Nobody answers the phone , email auto reply saying I’ll be dealt with in 10 days. Which I have has many times . I have asked for updates. No reply. Lost documents even when sent on email twice . Asked for a call . No response Asked for complaints email and number , no response . This has been going on for 6 weeks . now . Will be forwarding my compliant to the FFS . Terrible customer service .”

Helpful Report

Posted 5 years ago

“Have been trying to get my claim settled for over a month. Continuously promised settlement but without success”

Helpful Report

Posted 5 years ago

“quick and easy to do, great price for platinum cover. this is my third time and no doubt i will be back again.”

Helpful Report

Posted 5 years ago

“Did not need to use this insurance thankfully”

Helpful Report

Posted 5 years ago

“I have been using Explorer T' I'. for my insurance needs for the last few years, and have found them to be helpful friendly and excellent value for money.”

Helpful Report

Posted 5 years ago

“my daughter is down syndrome. you have great pricing for people with medical conditions and the screening process is simple and clear Always use you for this.”

Helpful Report

Posted 5 years ago

“This insurance is affordable and covers everything needed. I have used this company numerous times now and included some complex needs with it still being affordable and comprehensive.”

Helpful Report

Posted 5 years ago

“very good value as never had too make a clame”

Helpful Report

Posted 5 years ago

“The cost of insurance was very good”

Helpful Report

Posted 5 years ago

“I've used Explorer quite a few times and recommended them to friends, their staff are always very helpful and make it easy to sort out any potential problems. We don't use anyone else now.”

Helpful Report

Posted 5 years ago

“Easy to use and great the policy that best suits me.”

Helpful Report

Posted 5 years ago

“Have used Explorer to insure my travel for three or four times and you are very easy and convenient to book online, especially with medical conditions. Top marks!!”

Helpful Report

Posted 5 years ago

“Claim procedure is very poor and response times slow. Will not use this insurere again”

Helpful Report

Posted 5 years ago

“I purchased a new couples annual travel policy on line with existing medical conditions, the process was straight forward and the price was better than other companies.”

Helpful Report

Posted 5 years ago

“No problem at all with this insurance everything was explained very well.”

Helpful Report

Posted 5 years ago

“Have dealt with Explorer Travel Insurance on a number of occasions and always been happy with your service.”

Helpful Report

Posted 5 years ago

“I have just returned from a cruise covered by Explorer Travel Insurance, I have 2 more booked with the same insurerer but being invited to rate Explorer Ins I have looked into their success rate on paying out claims and this to say the least is dismal, I have used them many many times and never had to make a claim but what I have been reading about Explorer Ins will deter me from trusting the company with any future business......most 5 star ratings tell you they are well priced and easy to deal with but read the 1 star ratings and you may well like me change your mind. I am rating this as 5 star only because thats what most people look at.”

Helpful Report

Posted 5 years ago

“Easy to use website after being recommended by a friend. Price very competitive. Slightly puzzled as to difference between EU! and EU2.”

Helpful Report

Posted 5 years ago

“We always use Explorer”

Helpful Report

Posted 5 years ago

“Wouldn't even give one star, by far the worst travel insurancer, the team seem uneducated in there field therefore extremely unhelpful. Bitterly disappointed with the service.”

Helpful Report

Posted 5 years ago

Explorer Travel Insurance is rated 4.6 based on 5,825 reviews