Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.59

4.6 Rating 5,861 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,861 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No claims no problem”

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Posted 6 years ago

“Always helpful on the telephone when booking and a lot better on price than some insurance companies that l have contacted.”

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Posted 6 years ago

“The consultants Steph and Ryan were very helpful.”

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Posted 6 years ago

“Helpful in setting it up and felt secure with policy supplied Thankyou”

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Posted 6 years ago

“Overall cover good, as it should be, but having had hospital treatment had to fill out the medical questionnaire. Answered all the questions about my successful medical treatment but the answers still added nearly £50 to my annual policy. This I find unfair as there isn't the important question " are you cured" or "was the operation successful". On querying this with Explorer Travel I was simply told " we don't do the questions, they are drawn up by a panel of experts". Experts who were obviously tasked with getting the premiums raised rather than obtaining an unbiased opinion.”

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Posted 6 years ago

“very helpful assistants when I made a mess of the computor input, I am sure computors hate me!!!! Thank you”

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Posted 6 years ago

“bought on line,quite easy to do”

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Posted 6 years ago

“Excellent service including communication”

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Posted 6 years ago

“Took a couple of calls to get it right”

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Posted 6 years ago

“Renewal of policy went smoothly, renewal fee competitive - pleased to say that I have not had to call on any other services - long may that continue. Many thanks - C Newbold”

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Posted 6 years ago

“Pleased with the detailed questionnaire, and the price.”

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Posted 6 years ago

“obtained a good deal to meet my holiday needs Thank you very much”

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Posted 6 years ago

“Reasonable cost good cover user friendly on line application used for 5 years pleased to say never had to claim hope I never have to”

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Posted 6 years ago

“A very quick and easy process to do on line”

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Posted 6 years ago

“Easy to use. Good value”

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Posted 6 years ago

“A straight forward, easy to understand application procedure; specific questions with detailed requirements explained in simple terms. Age and medical requirements all covered whether for cruising or land travel and cost are very competitive.”

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Posted 6 years ago

“Competitive price for 75+. Not had to claim so cannot comment further.”

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Posted 6 years ago

“I tried to organise the insurance over the phone but the lady I spoke to was pedantic and not terribly helpful. I had to make a trip to the surgery to get the exact name of the diagnosis for one of my tablets. She would not accept my assurance that the problem wasn't serious at all. I had to get the assistant manager here to help me do it on line. It caused me some unwanted stress. I have never had to claim on my insurance.”

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Posted 6 years ago

“Renewed my anual insurance online. Every thing was easy to do and a good price.”

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Posted 6 years ago

“all the staff at your office are always friendly and efficient.”

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Posted 6 years ago

Explorer Travel Insurance is rated 4.6 based on 5,861 reviews