Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.59

4.6 Rating 5,915 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Anonymous

Anonymous // 01/01/2019

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“I am unable to travel due to NO fault of my own (New Zealand quarantining visitors) but they are refusing to cover this. Raging.”

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Posted 5 years ago

“You can never really know how good a service is until you have to depend on it. This company looked good, probably is but due to the coronavirus MAYBE inundated with calls. MY situation ? ... My BA flight was cancelled and so I was within the 14 day cooling off period for Explorer Travel Ins. I emailed them to cancel and refund and confirm email me back, as I spent over 25 mins listening to the phone ring and the words "Im sorry, all lines are busy at the moment" 14th March 2020 Im ringing again and so far its 19 mins 25 secs and still no answer. 20 mins now and the phone just hung up on me. like I said ... YOU DON'T KNOW HOW GOOD A COMPANY IS UNTIL YOU HAVE TO DEPEND ON IT. Still trying to contact them or get a reply... anything... something.”

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Posted 5 years ago

“easy site to use even for an old codger like me. Impressed”

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Posted 5 years ago

“Should have shopped around”

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Posted 5 years ago

“After spending hours trawling through a comparison site, I went direct to Explorer Travel website, completed all the necessary health declarations and found the Platinum Cover to suit our cruise holiday needs. Delighted with how easy it was and the price quoted. Perfect. Thank you.”

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Posted 5 years ago

“First class. I’ve used them before. The quotes are good and instant chat response when I had a question. Highly recommended”

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Posted 5 years ago

“Does what it says on the tin!!”

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Posted 5 years ago

“Excellent service as usual”

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Posted 5 years ago

“I have put in claim for a flight delay only to be ignored by fogg insurance who are supposed to be dealing with the claim, I have read their reviews and they are atrocious, with people giving up on a payout their intiled to, con”

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Posted 5 years ago

“Straight forward easy to understand application and competitive price.”

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Posted 5 years ago

“As I haven't had to use it yet, and as insurance is for future happenings, I cannot really review what has not yet occurred.”

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Posted 5 years ago

“Sales dept very helpful and efficient”

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Posted 5 years ago

“Straightforward application. Friendly staff.”

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Posted 5 years ago

“Excellent cover”

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Posted 5 years ago

“Always very help I have been using you for a few years now and the insurance is very reasonable”

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Posted 5 years ago

“Site easy to use and prices reasonable - have used this company before and had to cancel due to my wife's injury and they were fast and efficient in sending us the cancellation coverage”

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Posted 5 years ago

“Easy quote and application process. Quote was so much cheaper than other companies.”

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Posted 5 years ago

“Easy to use website, and insurance at a reasonable price for a good range of cover including existing health issues.”

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Posted 5 years ago

“I have used your company for several holidays over the last few years and found your customer service excellent.”

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Posted 5 years ago

“explorer is a preferred option for people in our age group with pre existing medical conditions . All our insurances both local an international have been easy to arrange with excellent pricing. Many thanks. Francis and Maureen Boughton”

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Posted 5 years ago

Explorer Travel Insurance is rated 4.6 based on 5,915 reviews