Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.59

4.6 Rating 5,915 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Anonymous

Anonymous // 01/01/2019

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“Simple and effective process”

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Posted 3 years ago

“excellent service and good prices”

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Posted 3 years ago

“Hopefully never gave to use but well covered just in case”

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Posted 3 years ago

“Quick reasonable price and professional”

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Posted 3 years ago

“Our travel insurance quote was dealt with efficiently. Would recommend Explorer to my friends”

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Posted 3 years ago

“Competitive quote for a single trip planned later this year. Hopefully, we won’t have to make a claim ! Rating based on website experience, not a claim.”

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Posted 3 years ago

“I found the website clear and easy to use, and the cover was good.”

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Posted 3 years ago

“Very good , easy to use sight”

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Posted 4 years ago

“I have asked Explorer a number of times for a policy refund which is what reputable insurers have done with their customers, due to my whole trip/flight being cancelled by Covid19 restrictions. (not the cancelled trip to Australia, and all that may entail, but just the fee for the unused policy...this is what I have asked for). Completely ignored.”

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Posted 5 years ago

“Easy to set up looks good value? You know if you have a claim??”

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Posted 5 years ago

“Make sure you read the small print so when you have to go into hospital in an emergency don't phone a doctor first phone the ins company as if not you can't claim. Beware.”

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Posted 5 years ago

“This is very disappointing - I can't get through to any phone number or get any email response to make a claim.”

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Posted 5 years ago

“Had to cancel my flight home to UK due to advice re dry cough and over75 with compromised immunity system. Tried email, retuned.tried phoning,keeps ringing. Feel,disappointed and frustrated. Why not try to help,us? We have paid for just that! 1”

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Posted 5 years ago

“Saying not going to insure COVID-19 cancellations. farce of a company. Will fight this all the way.”

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Posted 5 years ago

“Terrible company. No support during times like this. Maybe I should have read the cover in more detail but when presented so highly with 4 Stars and Platinum Cover never expected it not to cover when the FCO Advice change. Bunch of Con Artists. Most unhelpful Insurance Company going. Will take my business elsewhere and suggest everyone else does!”

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Posted 5 years ago

“On the phone this morning to Explorer Travel Insurance waiting for 20mns when I got cut off.I phoned at exactly 20 seconds to 9am and there was no answer just kept ringing .”

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Posted 5 years ago

“FCO travel advice has changed due to COVID 19 and countries are quarantining new arrivals. Be responsible and pay up for those affected.”

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Posted 5 years ago

“I understand that COVID 19 has caught everyone by surprise but when we cannot travel due to FCO government advice I expect my travel insurance to cover for the disruption. When needed Explorer Travel Insurance were found wanting, I wonder what else they wouldn't cover when push comes to shove. It's a disgrace to the whole insurance industry.”

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Posted 5 years ago

“Everything , how can you make an enquiry if NO ONE answers the phone for 39 minutes . Come on get more staff or dont take the money .”

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Posted 5 years ago

“You are a disgrace to client satisfaction. I have tried every hour to get through .always engaged. I even tried one second after your opening time to hear that the line was engaged .That must be a lie , you cannot get an engaged line one second after the opening of your phone line .Even after hanging on for 20minutes you still don't answer the phone. I will never use you again .DGSutcliffe”

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Posted 5 years ago

Explorer Travel Insurance is rated 4.6 based on 5,915 reviews