Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.60

4.6 Rating 6,059 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

Info

4.6

Based on 6,059 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Explorer Travel Insurance:

Explorer Travel Insurance has been trading since 2011 and specialises in great value Single Trip, Annual Multi Trip, Medical Conditions, Winter Sports, Cruise and Backpacker travel insurance.

Buy direct and choose from up to 5 levels of cover with the added peace of mind that all policies are underwritten by Allianz (the world's largest insurer) and include gadget and cruise cover as standard.

We are based in Westcliff on Sea, Essex and are very proud of the excellent levels of service we provide to our customers both online and by our friendly and professional sales advisors. We don't have a maximum age limit for single trip policies and can offer cover for customers with, or without, pre-existing medical conditions.

Visit Website

Phone:

0345 373 0253

Email:

enquiries@explorerinsurance.co.uk

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have had to make a claim as my wife's mobile phone was stolen in Peru. It takes on average about 40 minutes to get through on the phone and then you never get the correct person to deal with our claim. We put our claim in around the 5 June , got a reference number and have got no further despite numerous calls. Their customer service is none existent as soon as they have taken your money. DO NOT USE THIS COMPANY IN CASE YOU ARE UNFORTUNATE ENOUGH TO NEED TO MAKE A CLAIM!”

Helpful Report

Posted 8 years ago

“We did not have to make a claim ,but the online quotation experience and the price was good. We will use again.”

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Posted 8 years ago

“Fortunately, I didn't require assistance but felt reassured and will book again in December for my next trip. I had aready used Explorer Travel before this last trip which again was reassuring to know that you were there to assist if I encountered any problems.”

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Posted 8 years ago

“I have chose Explorer Travel Insurance for the last few years. This site is easy to use and the prices for preexisting medical conditions are good in comparison to other insurers. Lucky I haven't had to make a claim so can't comment on the claims side.”

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Posted 8 years ago

“Always easy to complete and arrange for any trip we do. Also provides us with best cover.”

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Posted 8 years ago

“Did not make a claim”

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Posted 8 years ago

“We have used Explorer on a few occasions for our cruise holidays. Fortunately we have never had to make a claim so can't really give any information as to whether it is easy or not to make a claim”

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Posted 8 years ago

“After several years dealing with you I was shocked to be treated poorly when i had to report that my wife had developed a chest infection after taking out Travel Insurance on a previous occasion. Having spent £101 was told cover would be an additional £300 which i refused so you took off all declared Medical Conditions. This has now been resolved The Medical conditions re instated at a an additional cost of £20 so £120 in total . The issue is with the Middle persons attitude which could have been more forgiving as the circumstances were always going to be resolved . Will i use you again ,not sure at this point in time as i am still very cross .”

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Posted 8 years ago

“Easy to understand what is on offer and easy to purchase.”

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Posted 8 years ago

“Still not sure if I am adequately covered or if I am going to get caught out when abroad”

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Posted 8 years ago

“Good value and service”

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Posted 8 years ago

“Excellent travel cover for frequent travellers!”

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Posted 8 years ago

“Explorer Travel Insurance was mentioned some years ago in The Daily Telegraph Travel section in response to a reader requesting an insurer who would cover pre existing medical conditions. My husband and I were planning a holiday to America and we wanted reassurance that we would be comprehensively covered given the high medical costs in America. My husband had previously experienced a heart attack and also had other medical conditions. We found the online medical questionnaire very easy to complete and the premium is very reasonable. As a consequence, we have used Explorer for all our subsequent holidays.”

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Posted 8 years ago

“Very good staff easy to deal with and reasonable prices”

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Posted 8 years ago

“Have taken out Explorer Travel Insurance many times. However, very fortunately, have not needed to 'use' it. Therefore I cannot give star rating.”

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Posted 8 years ago

“I was really please with explorer travel insurance , i have had travel insurance with my bank for several year but now i am 70 i had to organize my own , I did Europe 1 trip but next year i shall look to do yearly worldwide for myself and my wife.”

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Posted 8 years ago

“Good value and easy to use website. Thanks”

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Posted 8 years ago

“Excellent service.”

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Posted 8 years ago

“I purchased an annual policy and spoke to a very helpful consultant who was able to provide cover that was more comprehensive than that offered by our previous travel insurer. based on this experience I would certainly recommend the company to friends.”

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Posted 8 years ago

“Very efficient staff and a good quote.”

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Posted 8 years ago

Explorer Travel Insurance is rated 4.6 based on 6,059 reviews