Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.59

4.6 Rating 5,863 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,863 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I hope we do not have to call on this policy. Only if and when we do will be able to write a review on your service.”

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Posted 6 years ago

“Acceptable based on price and what it offers. Acid test will be if I have a claim, so won't fully review until holiday completed.”

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Posted 6 years ago

“It was an easy online process to go through.”

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Posted 6 years ago

“hi was dissapointed premium went up 93 pounds as not made a claim our medical condition an medication same as previous year, can not give true rating as not made any claim”

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Posted 6 years ago

“We have not yet travelled anywhere let alone had need to make a claim, hence the Acceptable rating.”

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Posted 6 years ago

“I purchased the travel insurance for a trip to new york which the cover has been fine but i called in to the emergency assistance line and no one answered after 15 minutes of dailing and i never got through to anyone. Fortunately i was only after some information on where to get a doctors appointment instead of an actual emergency in which case i would have been left in a foreign country with no help.”

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Posted 6 years ago

“Not having traveled as yet , unable to comment , as i have nothing to comment on !”

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Posted 6 years ago

“I would prefer to have the policy sent through in hard copy and be clear that it is WORLDWIDE rather than an acronym to show this. Many countries require this documentation before they let you in to the country and this should all be clear to non native speakers of English,”

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Posted 6 years ago

“cheaper than most I checked out but was acceptable”

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Posted 6 years ago

“Bought insurance for a one off trip for trekking in Nepal, expensive but I am over 70. No problems.”

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Posted 6 years ago

“I only renewed because I got a online discount. When my policy expired I was quoted more than a new customer by phone. I didn't renew until I got offer. If I hadn't received this I wouldn't have renewed. So much for loyalty.”

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Posted 6 years ago

“I have never had to claim, so I the company has done very well from our business.”

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Posted 6 years ago

“Upset that even though I am a returning customer my insurance nearly double because I turned 66. Just a fit and well as I was around 65.”

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Posted 6 years ago

“Never had to use the insurance cover, so can not rate the cover”

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Posted 6 years ago

“Depends on how long Explorer take to acknowledge and compensate me for the theft of £500 on the 14 Oct 2018 in Benidorm”

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Posted 6 years ago

“Easy to purchase. Can’t rate higher as as yet I’ve not had to use it and hopefully won’t need to.”

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Posted 6 years ago

“I should like more options in the descriptions of illnesses, there are some grey areas with some illnesses that are not so cut and dried”

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Posted 6 years ago

“I requested, and paid for, the documents to be sent to my parent’s house and they never arrived. I did think that the website was easy to use and clear.”

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Posted 6 years ago

“Very easy and straightforward procedure to buy the insurance BUT needed to make a claim and spent almost 2 hrs on hold trying to speak to someone.Gave up and rang back the next day when I explained my situation about not being able to go on holiday.Claim forms were supposed to e mailed but to this day have not received them......that was about 4weeks ago.Fortunately the airline came up with an alternative date for a holiday”

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Posted 6 years ago

“Suitable but a trifle expensive”

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Posted 6 years ago

Explorer Travel Insurance is rated 4.6 based on 5,863 reviews