Explorer Travel Insurance Reviews

Name: Explorer Travel Insurance
Rating: 4.58

4.6 Rating 5,402 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

Metrics

4.6

Based on 5,402 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never had to use the insurance cover, so can not rate the cover”

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Posted 5 years ago

“Depends on how long Explorer take to acknowledge and compensate me for the theft of £500 on the 14 Oct 2018 in Benidorm”

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Posted 5 years ago

“Easy to purchase. Can’t rate higher as as yet I’ve not had to use it and hopefully won’t need to.”

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Posted 5 years ago

“I should like more options in the descriptions of illnesses, there are some grey areas with some illnesses that are not so cut and dried”

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Posted 5 years ago

“I requested, and paid for, the documents to be sent to my parent’s house and they never arrived. I did think that the website was easy to use and clear.”

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Posted 5 years ago

“Very easy and straightforward procedure to buy the insurance BUT needed to make a claim and spent almost 2 hrs on hold trying to speak to someone.Gave up and rang back the next day when I explained my situation about not being able to go on holiday.Claim forms were supposed to e mailed but to this day have not received them......that was about 4weeks ago.Fortunately the airline came up with an alternative date for a holiday”

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Posted 5 years ago

“Suitable but a trifle expensive”

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Posted 5 years ago

“Price was ok but never had to use it to find out how good it was,so no comment”

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Posted 5 years ago

“How can I rate a product I didn’t need to use ??”

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Posted 5 years ago

“No issues, no direct contact 5 act with any staff and no claim made so I can't really rate the service on this occasion.”

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Posted 5 years ago

“Virtually impossible to contact by phone. Just rings and rings”

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Posted 5 years ago

“Hard to review - Insurance is one of those things you hope you dont need and bearing in mind I dont travel for a few months I dont know how I can review it. Seemed easy enough to provide information, get a competitive quote and purchase policy on line.”

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Posted 5 years ago

“Cannot really comment. It is only when a claim is made that one can find out how good or otherwise a company is. However the price and purchasing was easy.”

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Posted 5 years ago

“Bought online through Medical Travel compared at a reasonable premium. Documents provided by email, Unable to review their service as holiday not yet taken and we fervently hope we will not need to contact Explorer and have anything to review!.”

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Posted 5 years ago

“After several years dealing with you I was shocked to be treated poorly when i had to report that my wife had developed a chest infection after taking out Travel Insurance on a previous occasion. Having spent £101 was told cover would be an additional £300 which i refused so you took off all declared Medical Conditions. This has now been resolved The Medical conditions re instated at a an additional cost of £20 so £120 in total . The issue is with the Middle persons attitude which could have been more forgiving as the circumstances were always going to be resolved . Will i use you again ,not sure at this point in time as i am still very cross .”

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Posted 5 years ago

“Still not sure if I am adequately covered or if I am going to get caught out when abroad”

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Posted 5 years ago

“Have taken out Explorer Travel Insurance many times. However, very fortunately, have not needed to 'use' it. Therefore I cannot give star rating.”

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Posted 5 years ago

“I arranged travel insurance last year for month long cruise in January 2018 which cost me some £238 pounds. This year the same cruise in February 2019 is costing £444. Why the massive increase. The same medical condition as last year the only difference was that I am a year older 75 - 76. This was for myself and wife 71 - 72. You were the cheapest so all is not lost!!”

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Posted 5 years ago

“Until you claim you cannot evaluate insurance companies”

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Posted 5 years ago

“I rang originally but Wasn’t impressed the advisor sounded as if he didn’t want to be there, would not stray from his script, finished up doing it on line, which was fine. Usually prefer to speak to someone.”

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Posted 5 years ago

Explorer Travel Insurance is rated 4.6 based on 5,402 reviews