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Explorer Travel Insurance Reviews

4.6 Rating 5,402 Reviews

94 %

of reviewers recommend Explorer Travel Insurance

Company Reviews

4.6

Based on 5,402 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have purchased explore travel insurance many time have always been pleased with service and price but last purchase problem with medical the questions over my husband's hernia have changed never had a problem in the past costing us a lot more money will be searching around for better quote next time”

Posted 4 years ago

“We used yourtravel insurance last year, but never had to claim as everything was just fine so we have used your company again. The only comment I can really make is that the health questions asked do not give you any chance to write anything and although I have been advised to take statins for cholesterol I have never had a high cholesterol positive blood test even though I have had a heart attack. Therefore I think there should be a place for comments with each health question asked.”

Posted 4 years ago

“Can't say much at the moment as my holiday has yet to take place. Getting the insurance online was no problem and everything was acceptable.”

Posted 4 years ago

“We renewed our annual Travel Insurance with Explorer as we have been satisfied with the insurance cover in the past. We have never made any claims to date. Therefore, we were shocked at the sharp increase in the premium this year, the reason given is that my husband has reached the 76-80 age group - nevertheless, the increase seemed disproportionate to us. We have found dealing with Explorer for quotes, placing order and any queries good but have only been able to give "acceptable" due to the large increase for this year's premium.”

Posted 4 years ago

“Not a problem with the setting up the policy online, i need to call to make a slight change as as i work 9-5 each day i am not able to get in touch with anyone, called today at 5.30 and was in a queue till closing and never manged to speak to anyone. I have used Explorer before and i made a claim for missed port on a cruise....service was excellent and was sorted and paid out in no time at all. Would just like to be able to speak to Customer Service”

Posted 4 years ago

“It was hard work and expensive”

Posted 4 years ago

“As a rewiew is not possible without having claimed, theres no point.”

Posted 4 years ago

“Never made a claim and hope I never have to. Explorer insurance is a value for money premium. However I will review this again if I make a claim.”

Posted 4 years ago

“Cheaper than other products but I’ve never needed to make a claim so can’t comment on how easily this is or how helpful they are.”

Posted 4 years ago

“Claim procedure is very poor and response times slow. Will not use this insurere again”

Posted 4 years ago

“Explorer travel insurance company is a joke and their policies not fit for purpose. Worst company I have ever had to deal with regarding a claim. They lie just not to pay out. Avoid like the plague!!”

Posted 4 years ago

“Did not find out about cheaper on line rates until second phone call”

Posted 4 years ago

“Not been on holiday yet, so can’t really comment!”

Posted 4 years ago

“average insurer”

Posted 4 years ago

“no claim. cost reasonable”

Posted 4 years ago

“Very expensive this year have use explorer for the last 5 years this year it up 50%”

Posted 4 years ago

“How can I review your product/services when I have not made a claim? If I ever have to make a claim I will give a review!”

Posted 4 years ago

“As I purchased my policy on line I did not speak to any employee of Explorer. Downloading of the relevant paperwork was easy enough”

Posted 4 years ago

“Unclear why I have to pay for a medical condition that I do not wish to insure for.”

Posted 4 years ago

“expensive but not the dearest”

Posted 4 years ago

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Explorer Travel Insurance is rated 4.6 based on 5,402 reviews