Unfortunately the airline I travelled with collapsed while we were away. The flight was not ATOL protected and we had to finance a stand alone flight to return to the uk. Contacting your claims department refered me to the CAA site which was only dealing with atol protected claims, Your own office advised that you were not trained for such claims!!! further interaction with your office was a complete waste of time all information given via auto systems was read out so fast there very little chance of being able to note what was being said. Unfortunately for I will make sure I do not use your services again