Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,755 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,755 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead,
Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 1st September 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful pen, really pleased with it. I paid for it to be delivered the next day, but unfortunately it arrived two days late. Executive Pens were very good when I contacted them, but couldn't solve the problem as it was a carrier issue. I'm expecting a postage refund.”

Helpful Report

Posted 3 years ago

Hi Frances, Thank you very much for your order with us. We are glad to hear you are happy with your pen and our service. I'm pleased to confirm the refund was sent on July 25th so it should have been returned to your available balance now. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 3 years ago

“Managed to find the exact fountain pen nib I needed thriugh Executive Pens. They delivered the item very quickly with no fuss.”

Helpful Report

Posted 3 years ago

Good morning Elaine, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 3 years ago

“great product, fast delivery.”

Helpful Report

Posted 3 years ago

Good morning Norman, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 3 years ago

“Very good service, will use you again.”

Helpful Report

Posted 3 years ago

Good afternoon Andrew, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 3 years ago

“Easy to order etc. and fast delivery. I was a tad disappointed with the quality of the Parker ballpoint, especially for the price I paid, and more disappointed to see that it was made in China. The engraving was perfect.”

Helpful Report

Posted 3 years ago

Hi Mr Boyd, Thank you for your order with us. We're pleased that you were happy with our service and engraving quality. Parker decided to move the Parker IM manufacturing to China, but the rest of the Parker range is still made in France. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 3 years ago

“Great speedy service”

Helpful Report

Posted 3 years ago

Good morning Hil, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 3 years ago

“quick and prompt”

Helpful Report

Posted 3 years ago

Good morning Saul, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 3 years ago

“Very good service. Pens are great and we're cheaper than anywhere else I looked. Delivery delayed but that was probably due to the Royal Mail strikes. Surprise tank you gift of a packet of sweets. Will definitely look here first in the future.”

Helpful Report

Posted 3 years ago

Hi Beverley, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 3 years ago

“Quick process and value for money”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 3 years ago

“Very disappointed with the pens packaging, totally different to the picture displayed on your website which is a shame as it's a gift, but the pen itself is great.”

Helpful Report

Posted 3 years ago

Hi Julie Thank you for your positive review. We are sorry that the box was different to the image online. The supplier of these pens sometimes changes the packaging slightly. We try our best to keep the website updated, but on this occasion it has been missed. I am glad that you are happy with the pen, I hope the recipient loves writing with it. If there is anything else we can do, please don't hesitate to contact us. Kind regards Andrew Exec Pens Team

Posted 3 years ago

“Good quality, value and service”

Helpful Report

Posted 4 years ago

Good morning Gerald, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you tell us what we could have done better with your order, in order to receive a full 5 stars from you? We would greatly appreciate your further feedback to help us to improve our service. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 4 years ago

“I was surprised by the huge range of pens available, from very cheap to top price quality pens”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you tell us what we could have done better with your order, in order to receive a full 5 stars from you? We would greatly appreciate your further feedback to help us to improve our service. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 4 years ago

“I Bought an engraved fountain pen for my mums 80th Birthday. She loved it . Highly recommend executive pens .”

Helpful Report

Posted 4 years ago

Good morning Stella, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you tell us what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your further feedback to help us to improve our service. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 4 years ago

“Nice pens for a present”

Helpful Report

Posted 4 years ago

“The pen is excelent, however the display box hinge was slightly damaged, either due to poor packaging or poor handling.”

Helpful Report

Posted 4 years ago

Good morning Peter, Thank you very much for your order with us. We are very sorry about the slight damage to the box. Please could you send us a photo of the damage? We always package our orders to a high standard & always strive for our customers to be completely happy with their orders, so we would be more than happy to see how we can resolve this issue for you. Please send the photo to sales@executivepensdirect.com Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 4 years ago

“I ordered a pen set for a niece paid quickest post parcel wasn’t received then e mailed the company took another week and she got her pens in the end”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your order with us. We are very sorry that the delivery company did not deliver your order within the 1-3 day period. We have refunded your delivery fee by way of an apology. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 4 years ago

“The service and communication received by us from both Tom and Abby makes us wish all firms we order from work to the same standard. We hope our daughter enjoys the pens for many tears to come.”

Helpful Report

Posted 4 years ago

Good afternoon Clive, Thank you for your order with us. We are very sorry again for the issue with your order. We are glad that we were able to discuss this with you & that you accepted the partial refund from us by way of an apology. It is great to hear that you are happy with the service & communication that you received from us. We appreciate you giving us the chance to resolve the issue for you. We hope your daughter enjoys the pens as well. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 4 years ago

“The pens was a gift and was well received, however I paid for fast delivery and didn’t get fast delivery. I know we had a heatwave but all other delivery companies were working that day. Update: I have since received a refund for the fast delivery which is great customer service and shows reviews are important to the company. I will use them again!”

Helpful Report

Posted 4 years ago

Good morning Jennifer, Thank you for your order with us. We are glad to hear that the gift was well received. We are very sorry for the delay with the delivery of your order. We experienced some issues with delivery on the day that your order was scheduled to arrive with you, due to the extreme weather conditions. We have now refunded your full delivery charge for you by way of an apology. We are very sorry again for any inconvenience caused. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 4 years ago

“A beautiful pen, beautifully presented”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your order with us & for your review. We are glad to hear that you are happy with your pen & with its presentation. We always strive for a 5-star review from every one of our customers. Could you please let us know what we could have done better in order to receive the full 5 stars from you? Your feedback would be greatly appreciated to help us improve our service. Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 4 years ago

“Great service very pleased with my pen”

Helpful Report

Posted 4 years ago

Good afternoon Yvonne, Thank you very much for your positive review! We are glad that you are happy with our service & with your new pen from us. We always strive for a 5-star review from our customers, so is there anything that we could have done better in order to receive 5 stars from you? Please do let us know. Kind regards, Michelle - Executive Pens Direct

Posted 4 years ago

Executive Pens Direct is rated 4.9 based on 3,755 reviews