Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,417 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,417 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead,
Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

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“The look of the pen lived up to expectations. Did not try as bought for a gift.”

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Posted 3 years ago

“I'm so pleased with my fountain pen. It arrived really quickly and the personalised writing is perfect”

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Posted 3 years ago

“Amazing service all around. The good people at Executive Pens Direct were very helpful and accommodating when I asked to change the engraving and they did a superb job. shame that I didn't take a picture of it before gifting it!”

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Posted 3 years ago

“Top quality products, price and customer service”

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Posted 3 years ago

“Fast, free delivery, good communication and great products, reasonably priced 👍🏼”

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Posted 3 years ago

“Ordered some Parker refills price was very competitive and ordering was simple and efficient. Delivery was even quicker than stated and arrived with a thank you note and treat.”

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Posted 3 years ago

“Quality products, with prompt delivery service. Recipients who received the personalised pens were over the moon. Will strongly recommend .”

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Posted 3 years ago

“Lovely pen and gift wrapped perfectly. Friendly, swift service 🙂”

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Posted 3 years ago

“Excellent service and engraving on pens was superb. Will definitely order other items in the future and recommend to friends and family.”

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Posted 3 years ago

“Lovely pen with beautiful engraving also presented in a very nice box. Received really quickly too which was great as I was late ordering it for a birthday present.”

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Posted 3 years ago

“Lovely pens the person was very happy and the engraving was perfect. Thank you.”

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Posted 3 years ago

“I didn't receive email confirming that my order have been shipped like my order confirmation said. The gift wrapping certainly wasn't worth extra £3, was cheap wrapping not even boxed for that price, and I would think that refill would come inside the gift wrapping otherwise there is no much point of that. Pen very small, writing up side down quite weak, overprice. I will not buy again.”

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Posted 3 years ago

Hello, I'm very sorry to hear that you have had such a negative experience with our company, the order dispatch email may have been lost in your spam folder as this can sometimes happen when a large amount of emails are entering your account. However it is definitely something I will pass onto our IT team for you. It's a shame to hear that you were not happy with the gift wrapping - we offer different colour ways so that the customer will have an option that suits them and the gift well, in the particular case of your pen the refill does not actually fit in the case otherwise it is our policy to insert the refill into the gift box as many of our customers can confirm. This pen should have definitely arrived with a box - if you have any photographs of how this arrived then we can take a look into this situation further and open an investigation with our team. In regards to the engraving, this particular pen engraves in Gold meaning it should stand out again the black quite well so we are suprised to hear this - if you could also send us some images across of this we can take a look and ensure there were no errors with that. The positioning of the engraving will be in the correct place so that when the pen is held you can see it the correct way. Once again, I do apologise that you've had such a negative experience and would not return to our store but if you would like to get in touch with our team privately as mentioned above we would be more than happy at looking to rectify this situation for you. Kind Regards, Emily

Posted 3 years ago

“The paperweight was great, it arrived on time, would recomend this purchace.”

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Posted 3 years ago

“Never used Executive Pens before so took a chance, superb price and unbelievably fast delivery, will certainly use again.”

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Posted 3 years ago

Hello Christopher, Thank you for your great review and order, I'm so glad to hear that as a first time customer you had such an amazing experience and would come back to us in the future. We really appreciate your kind works and it's great to hear that your new items arrived so promptly! If we can ever be of any assistance again in the future please dont hesitate to get back in touch with our team who will be happy to help. Kind Regards, Emily

Posted 3 years ago

“We've been ordering the engraved pens for the last few years and the receivers of the gifts have loved them.”

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Posted 3 years ago

“Great customer service . Lovely gift for my daughters teacher as a leaving gift . I ordered last min emailed pens direct to ask if it would get here on time it arrived super quick . Lovely pen fabulous company”

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Posted 3 years ago

Hi Marie, Thank you for your order and review! I'm glad to hear this thoughtful gift went down well and arrived so promptly. We always love hearing stories of pens being gifted turning into a lovely memory. If we can ever be of any assistance again in the future please don't hesitate to get back in touch with our team. Kind Regards, Emily

Posted 3 years ago

“I got this as part of a gift for my son on his graduation. He’s very happy with it. Thank you.”

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Posted 3 years ago

“Lovely quality. Colour range good. Haribo mini sweets a bit random but made me smile!!”

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Posted 3 years ago

“Quick service, lovely quality. Thank you”

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Posted 3 years ago

“Really happy with my purchase. Speedy delivery and just what I wanted.”

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Posted 3 years ago

Executive Pens Direct is rated 4.9 based on 3,417 reviews