Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,450 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,450 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead,
Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 17th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service and a wonderful assortment of pens to choose from. From online ordering to delivery all is carried out timely and professionally. The packaging of the pens is perfect - there is even a gift wrap option too. Would highly recommend this company”

Helpful Report

Posted 9 months ago

Hi Samantha, Thank you very much for your 2nd order with us and 5 star review! We are pleased to hear you are happy with your new Parker Pens and our service. We're so pleased you love our vaste choice of Pens on offer and found what you were looking for. Thanks again for your kind feedback and continued loyal custom. Kind Regards Louisa Executive Pens Direct

Posted 9 months ago

“Very reliable and fast delivery, highly recommended”

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Posted 9 months ago

Hi Jim, Thank you very much for your 4th order & your recommendation! As a small business, every recommendation means a lot to us. We pride ourselves on our excellent customer service, so it is great to hear that you are happy with the service you received from us. You have absolutely beautiful handwriting! Kind regards, Louisa Executive Pens Direct

Posted 9 months ago

“I bought a personalised Sheaffer pen and notebook box set and refill as a 40th birthday gift for my Son in law. It’s a very good looking set and my Son in law loved it”

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Posted 9 months ago

Hi Janette, Thank you very much for your order with us and 5 star review! We are pleased to hear you are happy with your Sheaffer VFM Ballpoint Pen and A6 Notebook Set and our service. We're so pleased your son in law loved his new pen and notebook set and hope he had a great 40th Birthday. Thanks again for your kind feedback, we hope to serve you again in the future. Kind Regards Louisa Executive Pens Direct

Posted 9 months ago

“I love shopping at EPD. Their prices are always good and their delivery is always exceptional. Keep it up guys you're one of my favourite places to shop.”

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Posted 9 months ago

Hi Denise, Thank you very much for your 12th order with us and 5 star review! We are pleased to hear you are happy with your Monteverde Bottled Fountain Pen Inks and our service. We're so pleased you love to shop with us and have added to your growing collection of Monteverde Inks. Thanks again for your kind feedback and continued loyal custom. Kind Regards Louisa Executive Pens Direct

Posted 9 months ago

“Not much to say. My daughter who likes to draw requested a very specific product which I could only source from this company. I couldn't even get the product from the manufacturer. Shipping was pricey but as mentioned. Only company with the product on hand AND abilty to send where it was requested. Will use again in the future. If you can't find it here then it can't be found...”

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Posted 9 months ago

Hi Curtis, Thank you very much for your order with us and 5 star review! We are pleased to hear you are happy with your Sakura Pens and our service. We're so pleased you found everything you were looking for on our website, we hope your daughter loves using them. Thanks again for your kind feedback, we hope to serve you again in the future. Kind Regards Louisa Executive Pens Direct

Posted 9 months ago

“I was delighted to find a replacement nib for my Traveller's Company pocket pen. The new nib arrived swiftly and was beautifully presented and securely wrapped. Excellent service.”

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Posted 9 months ago

Hi Tim, Thank you very much for your 9th order with us and another 5 star review! We are pleased to hear you are happy with your Schmidt Gold-Plated FH241 Fountain Pen Nibs and our service. Thanks again for your kind feedback, we hope to serve you again in the future. Kind Regards Louisa Executive Pens Direct

Posted 9 months ago

“Lovely looking pen and engraving at a great price.”

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Posted 9 months ago

Hi Roger, Thank you very much for your order with us and 5 star review! We are pleased to hear you are happy with your Parker Jotter XL Monochrome Matte Black Ballpoint Pen and our service. Thanks again for your kind feedback, we hope to serve you again in the future. Kind Regards Louisa Executive Pens Direct

Posted 9 months ago

“Any enquiries are dealy with swifly, all orders are normally received within 2-3 days and nothing is too much treouble.”

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Posted 9 months ago

Hi David, Thank you very much for your 9th order with us and another 5 star review! We are pleased to hear you are happy with your Kaweco COLLECTION Toyama Teal Fountain Pen and our service. Thanks again for your kind feedback and continued loyal custom. Kind Regards Louisa Executive Pens Direct

Posted 9 months ago

“The journal I ordered arrived swiftly and was just what I wanted. It was well made, bound in soft leather and looked expensive. It made a beautiful present for a special occasion.”

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Posted 9 months ago

Hi Christine, Thank you very much for your order with us and 5 star review! We are pleased to hear you are happy with your Amalfi Large Refillable Journal and our service. Thanks again for your kind feedback, we hope the recipient loved their special gift. Kind Regards Louisa Executive Pens Direct

Posted 9 months ago

“What a superb company! My telephone call (necessitated by a fault with my email, nothing to do with them) was answered promptly by an actual person!! Not a machine, and he was so helpful and friendly, it was a pleasure to chat. He sorted my query out immediately. My pen, a present, arrived promptly, beautifully packaged and was perfect.”

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Posted 9 months ago

Hi Susan, Thank you very much for your order with us and 5 star review! We are pleased to hear you are happy with your Waterman Hemisphere Pink Gold Trim Rollerball Pen and our service. Thanks again for your kind feedback, I'll pass on your kind comments to Tom. Kind Regards Louisa Executive Pens Direct

Posted 9 months ago

“Hello, I'm delighted with my pen, exactly as I wanted it. I'm now looking for refills for it, though the ink is lasting a very long time and has not run out yet! I love it. Thank you.”

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Posted 9 months ago

Hi Lorna, Thank you very much for your order with us and 5 star review! We are pleased to hear you are happy with your Parker Jotter Originals Black Ballpoint Pen and our service. Thanks again for your kind feedback, we hope to serve you again in the future. Kind Regards Louisa Executive Pens Direct

Posted 9 months ago

“Great customer service as always - this was a repeat order”

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Posted 9 months ago

Hi Mish, Thank you very much for your 12th order with us and another 5 star review! We are pleased to hear you are happy with your 100 x personalised Parker Jotter Stainless Steel Gold Trim Ballpoint Pens and our service. Thanks again for your kind feedback and continued loyal support. Kind Regards Louisa Executive Pens Direct

Posted 9 months ago

“I bought a fountain pen nib from Schmidt before which I liked very much, which was better than my other nib that was made of gold. So I bought it again recently. The purchase online was so easy and friendly. The experience was pleasant. The delivery was fast. I would highly recommend it.”

Helpful Report

Posted 10 months ago

Hi Yu, Thank you very much for your order & your recommendation! As a small business, every recommendation means a lot to us. We pride ourselves on our excellent customer service, so it is great to hear that you are happy with the service you received from us. We are glad that you are also happy with the quality of our Schmidt Gold-Plated FH241 Fountain Pen Nibs. Kind regards, Louisa

Posted 10 months ago

“Hey! have you ever felt like a numbskull, dunderhead or more likely a Divvy? Well I did. I went on line and ordered what I thought was the correct refil for my Shaefer rollerball pen. On arrival one of the two refils had leaked (a double packet). On telephoning I spoke to 'Tom' who immediately posted me a replacement which was received by midday the following day. WOW! with our postal system today that was amazing.It wasn't until I swopped tha refils to realise, all along, I had ordered the wrong refils. Being totally embarrased I wrote an apology and returned all which I had received. On answering the dreaded phone call, Tom was so understanding, but then informed me that my required refil was no longer being produced. I had to purchase the more expensive original refil. The final result was:- a) I reiceved a full refund for my first purchase (not including the second postage), b) my proper Shaefer refill was received a few days later. And finally c) Thank You for my packet of 'Halibor'. Thank You Tom for your kind words and understanding you will always be remembered as my 'Uncle Tom' of The Executive Pen Directs. PS: Sorry for this long diatribe but it was worth spreading the word.”

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Posted 10 months ago

Hi Barry, Thank you very much for your order and 5 star review, it has made us chuckle. We pride ourselves on our excellent customer service, so it is great to hear that you are happy with the service you received from us and that we were able to solve the refill issue and provide an alternative. I will pass on your thanks to 'Uncle Tom' for you :) Kind Regards Louisa Executive Pens Direct

Posted 10 months ago

“An amazing nib! Worked great as a replacement for the travlers company brass fountain pen. Took a while for the ink to get to the nib, but it's worked flawless ever since! Not a super fine nib for an ef but definitely thinner than the fine that comes custom in this pen. If you're looking for something a little thinner I would recommend.”

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Posted 10 months ago

Hi Kodi, Thank you very much for your order and 5 star review! We are pleased to hear you are happy with your Schmidt Steel FH241 Fountain Pen Nibs and our service. Thanks again for your kind feedback and recommendation. Kind Regards Louisa Executive Pens Direct

Posted 10 months ago

“Excellent service & excellent product. Thank you! I do commend you & will continue to recommend you.”

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Posted 10 months ago

Hi Gwendoline, Thank you very much for your latest order and 5 star review! We are pleased to hear you are happy with your Pilot G-Tec C4 Microtip Rollerballs - Pack of 10 and our service. Thanks again for your kind feedback, recommendation and continued loyal support. Kind Regards Louisa Executive Pens Direct

Posted 10 months ago

“Received my purchases which I am happy with so well packaged and delivered as advised great company to deal with.”

Helpful Report

Posted 10 months ago

Hi David, Thank you very much for your 3rd order and 5 star review! We are pleased to hear you are happy with you items and our service. Thanks again for your kind feedback and continued loyal support. Kind Regards Louisa Executive Pens Direct

Posted 10 months ago

“I am not able to oblige yet, as this was purchased as a gift for my great nephew at his graduation ceremony later this month!”

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Posted 10 months ago

Hi Geoffrey, Thank you very much for your order and wonderful 5 star review! We hope your Great Nephew loves his new Cross Bailey Medalist Ballpoint Pen and has a great graduation day. Thanks again for your kind feedback, we hope to serve you again in the future. Kind Regards Louisa Executive Pens Direct

Posted 10 months ago

“I am very happy with this pen case. To summarise, it has 4 separate compartments for your pens which are prevented from scratching each other by the dividers. Having had this issue in the past with another case, I can thoroughly recommend this one. It is large enough for my parker pens, which are quite wide barreled. The price is not bad considering it is leather so all in all a good purchase. Thanks.”

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Posted 11 years ago

“I ordered 3 personalised pens for friends abroard. They look really good and I am sure that they will be well appreciated. Arrived very quickly too.”

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Posted 10 months ago

Hi Alice, Thank you very much for your 6th order and wonderful 5 star review! We are glad to hear that you are happy with your Parker Jotter Stainless Steel Chrome Trim Ballpoint Pen and our service. Thanks again for your kind feedback and continued support. Kind Regards Louisa Executive Pens Direct

Posted 10 months ago

Executive Pens Direct is rated 4.9 based on 3,450 reviews