Evergreen Direct Reviews

Name: Evergreen Direct
Address: Evergreen House, Outgang Lane, PICKERING, North Yorkshire
Rating: 4.69

4.7 Rating 2,057 Reviews

93 %

of reviewers recommend Evergreen Direct

4.7

Based on 2,057 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01751417776

Email:

enquiries@evergreendirect.co.uk

Location:

Evergreen House,
Outgang Lane,
PICKERING
North Yorkshire
YO18 7JA

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Evergreen Direct 5 star review on 11th January 2026

1178

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Totally realistic: makes a feature of a dark fireplace where no plant would survive. An excellent buy”

Evergreen Direct 5 star review on 21st August 2019

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Posted 6 years ago

“The parcel containing a plastic box-ball arrived damaged and there was no packing inside to protect the contents. I e-mailed with photos, did not receive a reply, so after 24 hours I phoned. My first phone call - to 'Sales' by putting in '1' just - rang out, no reply. Rang again, dialled '3' got accounts. They denied receiving an e-mail; then it was located. Someone would call me back. The MD (no less) called back within the hour. I told him 3 times that stems on the box ball were broekn. I was ignored. I was told it was common to have crushed stems. I should get a hair dryier and ruffle over the stems. He was sure that would solve the problem. If not I could send it back, but there would be a lot of hassle. You can say that agin......”

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Posted 6 years ago

“Grass looks very realistic.”

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Posted 6 years ago

“Very evident it’s faux but it does the job. Could look a bit more realistic but ok for the price”

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Posted 6 years ago

“very pleased with the grasses I ordered for my kitchen window now have two different colours fast delivery”

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Posted 6 years ago

“Beautiful hanging baskets great service and fast delivery will be highly recommending Evergreen thank you Helen from Belfast”

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Posted 6 years ago

“It is a relief to find a business which supplies crucial information about the products on the telephone, and is then able to take the order without referring you back to the website. I bought two box balls and needed to discuss the right size and the means of attaching them to my ornamental urns. I was given informed advice and the order arrived very speedily and efficiently.”

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Posted 6 years ago

“I'm fairly pleased with them! Take the time to get them to sit correctly by fanning and twisting them around. O have a few ideas at present what to do with them but for now they are sitting on a trellis. Please note photo shows 3 separate plants bunched together.”

Evergreen Direct 4 star review on 12th August 2019

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Posted 6 years ago

“The delivery arrived as expected and everything was in perfect condition. We ordered an articifial tree for our entrance hall and it looks lovely - beautiful and vey realistic. The black pot suits it really well and the stones provided finish it off just right. Our other order was for an outdoor window basket with pansies and geraniums. The colours are wonderful and it looks amazing. We hope the colours don't fade over time, being outdoors, but we can't know that yet of course. So far, so good! We will definitely order from the company again.”

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Posted 6 years ago

“Seedy delivery, great product. Easy to use website. Would use again”

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Posted 6 years ago

“this is my second order absolutely delighted with my screen & living wall excellent quality & customer service x”

Evergreen Direct 5 star review on 7th August 2019

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Posted 6 years ago

“Great products and super fast delivery”

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Posted 6 years ago

“Hi Karen Just to say thanks for my 8 Rock Plants,all received and now planted,Brill!!!! Thanks somuch for excellent service”

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Posted 6 years ago

“If they stand the test of time with regards to maintaining their colour, we shall both be very pleased. The hedge itself is very lifelike. We would recommend these hedges.”

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Posted 6 years ago

“Great service, quick delivery and beautiful faux olive tree!”

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Posted 6 years ago

“Delivery was very efficient and I'm happy with my purchase. Although I would have bought sooner if delivery was slightly cheaper. I bought one small planter and delivery doubled my bill.”

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Posted 6 years ago

“Customer service is second to none. I made an error on my order and it was dealt with quickly and efficiently. I still have some of the outdoor plants from 5 years ago and they still look amazing.”

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Posted 6 years ago

“I love these "quirky" Faux grass placemats! They look fab on the outdoor dining area of the garden and are just the job indoors to add a little colour to a hall table display! Super speedy order despatch too and all round good value for money on a quality item. Thank you”

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Posted 6 years ago

“I ordered two plants from Evergreen to go into two tall planters in the hallway. I decided on artificial plants as a I have a less than impressive track record of keeping houseplants alive. The first is a Giant Boston Fern, which is absolutely gorgeous and so realistic, even up close. The second is an artificial trailing plant and at first glance I thought it wasn’t that great. It was very shiny and, in my opinion, too artificial looking. I decided to give it the benefit of the doubt and put both plants in place, dressing them out nicely. I stood back to admire my work and had to admit they both looked really good! Very pleased with my purchase and would highly recommend Evergreen.”

Evergreen Direct 4 star review on 1st August 2019

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Posted 6 years ago

“Exceeds my expectations. Looks so natural the people visiting me have no idea that is not real. Very impressed”

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Posted 6 years ago

Evergreen Direct is rated 4.7 based on 2,057 reviews