Evergreen Direct Reviews

Name: Evergreen Direct
Address: Evergreen House, Outgang Lane, PICKERING, North Yorkshire
Rating: 4.69

4.7 Rating 2,057 Reviews

93 %

of reviewers recommend Evergreen Direct

4.7

Based on 2,057 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01751417776

Email:

enquiries@evergreendirect.co.uk

Location:

Evergreen House,
Outgang Lane,
PICKERING
North Yorkshire
YO18 7JA

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Evergreen Direct 5 star review on 9th December 2025

1177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved the plant, very realistic and at an excellent price. Delivered very quickly too!”

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Posted 7 years ago

“Love the palm tree. A very happy customer”

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Posted 7 years ago

“Great product we will certainly order more. Feedback: offer Saturday as a standard option on your website - the majority of people in the country do not stay home all day 9-5 and have to work for a living! Your staff kindly arranged this for me but would be better to pick it as a standard option. Secondly, the small stones which needed to be added to the pot were super slimy and hard to pour in without spilling. Wouldn’t it be easier to do this at your end and then just package tightly? Would have been a better “out of box experience””

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Posted 7 years ago

Good morning and thankyou for your feedback which we always try to listen to. Unfortunately we could not offer Saturday delivery as standard as our couriers Saturday delivery charges are quite hefty. Regarding the pre-glued stones, the stones are coated in glue so will always be a litle slimey when coming out of the bag, it is quite simply a case of snipping the corner of the bag and pouring onto the top of your planter where you would normally see the soil. Over the years we have found it much better to do this in the final position of the display as sometimes if we were to put the stones on top before dispatch and the planter got knocked in transit, a few stones may become loose and damage the planters. I hope this goes someway to explaining your queries.

Posted 7 years ago

“Great quality for a great price. Delivered very quickly”

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Posted 7 years ago

“Great faux plants!!”

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Posted 7 years ago

“Quite pleased with my purchase”

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Posted 7 years ago

“Very speedy delivery and the tree was exactly what I wanted. Lots of friends have admired it and I might buy another one some time!”

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Posted 7 years ago

“Excellent over the phone customer service and speedy next day delivery.”

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Posted 7 years ago

“Great service very fast delivery arrived the next day.Great artificial flowers they look lovely in my garden urn.”

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Posted 7 years ago

“Very fast delivery and high quality product”

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Posted 7 years ago

“Really pleased with my purchase that I'm going to order another one excellent value for money.”

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Posted 7 years ago

“The large fern we ordered arrived promptly and we are very satisfied with it. It looks as realistic as can be expected and would certainly pass for real from a couple of feet away. We've not positioned it in our garden yet, so can't say how it will fair in UK weather but we're hopeful.”

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Posted 7 years ago

“I was recommended to buy from you as my friend has recently purchased quite a few outdoor plants. Really good website very easy to use and also easy to pay and review what you have bought. Also great delivery service too very quick.”

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Posted 7 years ago

“Beautiful baskets, thrilled”

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Posted 7 years ago

“Really pleased with hanging baskets. Brighten up front of the house. Best artificial ones I’ve seen around! I decided to clip off the excess ivy though. Would definitely recommend.”

Evergreen Direct 4 star review on 1st May 2018

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Posted 7 years ago

“Our palm tree looks great in our garden. Very realistic and was delivered quickly. Good service and prices are very reasonable too”

Evergreen Direct 5 star review on 1st May 2018

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Posted 7 years ago

“I ordered two grass plants which look great in my little back garden, and are exactly what I wanted. Quick and efficient service too - what's not to like?!”

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Posted 7 years ago

“Well packed, fast delivery, reassembly priced”

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Posted 7 years ago

“Lovely realistic flowers, look great in the garden. Much larger than anticipated and vivid colours. Very pleased with the service too.”

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Posted 7 years ago

“I livr my tree , looks so real and is admired by all.”

Evergreen Direct 5 star review on 30th April 2018

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Posted 7 years ago

Evergreen Direct is rated 4.7 based on 2,057 reviews