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Ergonomic Designs Bathrooms Reviews

4.7 Rating 4,362 Reviews
94 %
of reviewers recommend Ergonomic Designs Bathrooms
Company Reviews Product Reviews
2,729
 Metrics Info
4.7
Based on 4,362 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Ergonomic Designs Bathrooms Reviews

About Ergonomic Designs Bathrooms:

Ergonomic Designs is a UK based family owned company, and began trading in August 2001. Since then, we have come a long way and more recently we have branched out and now sell a range of kitchen sinks and taps as well as our better known bathroom products. We believe that every customer deserves the best service and products and realise that every bathroom is different, which is why we sell items from well known brands as well as our own branded high quality, but lower priced items. See our customer reviews page to see what our customers say about us!

Visit Website

Phone:

01604 643 736

Email:

Sales@ergonomicdesigns.co.uk

Location:

Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton
Northampton
NN3 6UR

Write Your review

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Anonymous
Verified Buyer
“I waited in a full day and my delivery didn't turn up as advised. They blamed their couriers but their couriers are their responsibility and part of their business. If they are going to charge for delivery then they need to either provide a better service or expect poor reviews.”
Helpful Report
Posted 7 years ago
Wong F
Verified Buyer
“Very bad and poor service ! Not worth to pay that much and get everything stuck,tray not come with the waste and deliver wrong riser kit! Some more when i rang bck the customer service said it was my fault ordered a wrong thing!2nd time i rang bck they found out it was the website error,Gosh! I definately will not recommend it,don't get yourself in trouble!”
Helpful Report
Posted 7 years ago
Hi Wong, please accept our apologies, I can see from the order that you requested the direct shipping option, where all items come direct from the manufacturer. This service is always quick and has a estimated 1-2 working days lead time which we show on checkout. I can see from your order the courier had delivered the following day, but had not delivered the waste despite it being on the order. As soon as you advised us of this we arranged for an FOC waste which was delivered on the on the 14th Sept. I can only apologise that the items arrived a day later. We do always advise not to book installers till the items have arrived and been checked as delays can sometimes occur with couriers that are outside of our control. In regards the riser kit again I am sorry we had the wrong part associated, we pride our selves on our data and this anomaly has now been resolved. As discussed on the phone, I have refunded back the riser kit and the total cost of delivery for this error.
Posted 7 years ago
Donald M
Verified Buyer
“I ordered a small plastic basket for my kitchen sink which is quite acceptable and weighs eight ounces. when I examined the charges I had been charged £14-00 + for postage and packing, never again”
Helpful Report
Posted 7 years ago
Richard M
Verified Buyer
“Order was not delivered on agreed days. This impacted my building project delaying process and incurred additional coast. Very poor service will not use this company again and will advise others to avoid.. if there was a zero star wait g I would opt for that rather than 1 star.”
Helpful Report
Posted 7 years ago
Hi Richard, please accept our apologies, I can see from the order that you requested the slower grouped shipping option, where all items come in to us and then are sent out. This service is always slower and has a estimated 7-10 working days lead time which we show on checkout. If you had selected the direct delivery option, delivery is usually within 2 days. I can see from your order the courier has delivered this yesterday on the 8th August which was the 8th working day from your point of order, but as you are advising they booked you in for Tuesday 7th August. I can only apologise that the items arrived a day late. We do always advise not to book installers till the items have arrived and been checked as delays can sometimes occur with couriers that are outside of our control.
Posted 7 years ago
Anonymous
Unverified Reviewer
“£900 bath arrived cracked. I paid £50 for a courier who would only deliver to kerbside. Ergonomic designs have refused to collect and replace.”
Helpful Report
Posted 7 years ago
Hi, please accept our apologies that your request for us to collect and replace the items was refused. Unfortunately, the manufacturers will not accept any claim for damage after 48 hours. When you sign for the item you are signing for the item as received in good condition and unless the damage is reported within 48 hours the manufacturer will not replace the item. We do advise this on all despatch information and on the delivery notes, and any damage reported within this time will always be collected and replaced but outside of this time im afraid the manufacturers will not offer this.
Posted 7 years ago
Anonymous
Verified Buyer
“Dont bother, I ordered a 1.5 bowl kitchen sink, over the phone, so as to make sure I had ALL the items I needed for the kitchen fitter to put the sink in. I was assured that I had all the parts needed. However, firstly, only half the order came, called to be told that they didn't know why they forgot the part, but this would be with me Wednesday. It didn't arrive, so I called and they resent it out and we recieved it on the Friday. Only for the kitchen fitter to ask where certain parts where and I said that was all I ordered as per what they told me. Secondly, the one plug, I was told was the right one, was the wrong one as it didn't have a waste and I had no waste for the overflow. Luckily, a local store had a rectangular overflow available otherwise, I'd still have a new kitchen with no sink!”
Helpful Report
Posted 7 years ago
Barry K
Verified Buyer
“Haven't had delivery phoned to find out what was going on . Told that I would get a call back. That hasn't happened. No communication from couriers on Ergonomic. Yet have paid in full”
Helpful Report
Posted 7 years ago
Lucian R
Verified Reviewer
“They have good products and prices but customer services is very poor, I have just called to double check on delivery date for a Butler sink which supposed to be delivered on Friday and was told that will be delivered on Tuesday. So today called again and spoke with Sam and he said that the delivery failed, was no one available. I was all day at home waiting for the delivery as I had the worktop people booked to get my template. Anyway Sam said it will call me back and he will check with the RAK Direct for redelivery, .. he never called back, then My wife called and the "Lady" was quite rude .. so we cancelled the order. I meet 2 other guys Ryan and Jason very nice people but this was unacceptable.”
Helpful Report
Posted 7 years ago
Atanas A
Verified Buyer
“Paid £12.99 for delivery of two products: disc valve and thermostatic cartridge (fairly small). Only one came... Rang and was treated like I was trying to rob them of a thermostatic cartridge(exciting I know). Had the plumber in the house and booked a half day of work (pretty expensive experience for me), but that was apparently my fault. It might sound crazy but I expected to at least recieve my items when I paid £12.99 for the delivery. Pretty poor overall, poor customer service and poor service. I hope at least my second item arrives. Definitely not recommended.”
Helpful Report
Posted 7 years ago
MARK M
Verified Buyer
“When you take the most expensive delivery option and they still cant provide an pm delivery its not a good start”
Helpful Report
Posted 7 years ago
Unfortunately, as advised on the website we do not offer a timed delivery on the direct delivery option. This is an express delivery option direct from the manufacturers. On the smaller items sent with DPD we do offer a 1 hour delivery time slot.
Posted 7 years ago
Samuel J
Verified Buyer
“Disgusting returns policy will not be using them again”
Helpful Report
Posted 7 years ago
Ergonomic Designs Bathrooms is rated 4.7 based on 4,362 reviews
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