Ergonomic Designs Bathrooms Reviews

Name: Ergonomic Designs Bathrooms
Address: Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton, Northampton
Rating: 4.72

4.7 Rating 4,284 Reviews

94 %

of reviewers recommend Ergonomic Designs Bathrooms

4.7

Based on 4,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Ergonomic Designs Bathrooms:

Ergonomic Designs is a UK based family owned company, and began trading in August 2001. Since then, we have come a long way and more recently we have branched out and now sell a range of kitchen sinks and taps as well as our better known bathroom products. We believe that every customer deserves the best service and products and realise that every bathroom is different, which is why we sell items from well known brands as well as our own branded high quality, but lower priced items. See our customer reviews page to see what our customers say about us!

Visit Website

Phone:

01604 643 736

Email:

Sales@ergonomicdesigns.co.uk

Location:

Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton
Northampton
NN3 6UR

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Ergonomic Designs Bathrooms 5 star review on 23rd October 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“£900 bath arrived cracked. I paid £50 for a courier who would only deliver to kerbside. Ergonomic designs have refused to collect and replace.”

Helpful Report

Posted 7 years ago

Hi, please accept our apologies that your request for us to collect and replace the items was refused. Unfortunately, the manufacturers will not accept any claim for damage after 48 hours. When you sign for the item you are signing for the item as received in good condition and unless the damage is reported within 48 hours the manufacturer will not replace the item. We do advise this on all despatch information and on the delivery notes, and any damage reported within this time will always be collected and replaced but outside of this time im afraid the manufacturers will not offer this.

Posted 7 years ago

“Dont bother, I ordered a 1.5 bowl kitchen sink, over the phone, so as to make sure I had ALL the items I needed for the kitchen fitter to put the sink in. I was assured that I had all the parts needed. However, firstly, only half the order came, called to be told that they didn't know why they forgot the part, but this would be with me Wednesday. It didn't arrive, so I called and they resent it out and we recieved it on the Friday. Only for the kitchen fitter to ask where certain parts where and I said that was all I ordered as per what they told me. Secondly, the one plug, I was told was the right one, was the wrong one as it didn't have a waste and I had no waste for the overflow. Luckily, a local store had a rectangular overflow available otherwise, I'd still have a new kitchen with no sink!”

Helpful Report

Posted 7 years ago

“Haven't had delivery phoned to find out what was going on . Told that I would get a call back. That hasn't happened. No communication from couriers on Ergonomic. Yet have paid in full”

Helpful Report

Posted 7 years ago

“They have good products and prices but customer services is very poor, I have just called to double check on delivery date for a Butler sink which supposed to be delivered on Friday and was told that will be delivered on Tuesday. So today called again and spoke with Sam and he said that the delivery failed, was no one available. I was all day at home waiting for the delivery as I had the worktop people booked to get my template. Anyway Sam said it will call me back and he will check with the RAK Direct for redelivery, .. he never called back, then My wife called and the "Lady" was quite rude .. so we cancelled the order. I meet 2 other guys Ryan and Jason very nice people but this was unacceptable.”

Helpful Report

Posted 7 years ago

“Paid £12.99 for delivery of two products: disc valve and thermostatic cartridge (fairly small). Only one came... Rang and was treated like I was trying to rob them of a thermostatic cartridge(exciting I know). Had the plumber in the house and booked a half day of work (pretty expensive experience for me), but that was apparently my fault. It might sound crazy but I expected to at least recieve my items when I paid £12.99 for the delivery. Pretty poor overall, poor customer service and poor service. I hope at least my second item arrives. Definitely not recommended.”

Helpful Report

Posted 7 years ago

“When you take the most expensive delivery option and they still cant provide an pm delivery its not a good start”

Helpful Report

Posted 7 years ago

Unfortunately, as advised on the website we do not offer a timed delivery on the direct delivery option. This is an express delivery option direct from the manufacturers. On the smaller items sent with DPD we do offer a 1 hour delivery time slot.

Posted 7 years ago

“Disgusting returns policy will not be using them again”

Helpful Report

Posted 7 years ago

Ergonomic Designs Bathrooms is rated 4.7 based on 4,284 reviews