Ergonomic Designs Bathrooms Reviews

Name: Ergonomic Designs Bathrooms
Address: Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton, Northampton
Rating: 4.72

4.7 Rating 4,284 Reviews

94 %

of reviewers recommend Ergonomic Designs Bathrooms

4.7

Based on 4,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Ergonomic Designs Bathrooms:

Ergonomic Designs is a UK based family owned company, and began trading in August 2001. Since then, we have come a long way and more recently we have branched out and now sell a range of kitchen sinks and taps as well as our better known bathroom products. We believe that every customer deserves the best service and products and realise that every bathroom is different, which is why we sell items from well known brands as well as our own branded high quality, but lower priced items. See our customer reviews page to see what our customers say about us!

Visit Website

Phone:

01604 643 736

Email:

Sales@ergonomicdesigns.co.uk

Location:

Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton
Northampton
NN3 6UR

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Ergonomic Designs Bathrooms 5 star review on 23rd October 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tap and waste poor quality less than a year old patches and discolouration to be told that we caused the marks yet none of the other items in the bathroom (gold) from another supplier has gone this way to help rectify the problem they sent me a quote to pay for another one !”

Helpful Report

Posted 2 years ago

“I ordered and paid for a radiator and chose the date on which I wanted it delivered which was Thursday 8 June. I cancelled my arrangements for the day in order t be in for the delivery as no indication of morning or afternoon was offered. On Wednesday 7th I received a text from PJH asking me to choose a day for delivery!!! They could not offer me the following day so I had to postpone to this Thursday June 15 and change my arrangements again. Therefore I cannot write a review of the product as I have not seen it; only for the service which has been very poor! I will not be recomending Ergonomic Designs.”

Helpful Report

Posted 2 years ago

“Purchased a Vitra Sento vanity unit (£528.00) and just took delivery, the first thing that I noticed was the condition of the packaging, clearly been left for quite a few months, and looked like it was previously opened and then roughly taped back up. When opened found that an internal bracket was broken, I'm assuming whilst stored or a return. Have taken photos of both the packaging and the damage, will now have to go through emailing you to get the replacement fixed!”

Helpful Report

Posted 2 years ago

“Wrong items have been sent meaning that I can not fix my bathroom as I'm now waiting for the right items to be delivered.”

Helpful Report

Posted 2 years ago

“The buying process is straightforward but the delivery was terrible. The driver called me to say he was outside and asked me why I was not hearing him knocking on the door. I came outside to see him knocking vigorously at the wrong house at the end of the road...I showed him the number on the house, but he did not accepted the clear evidence and became aggressive. To make things worse, he asked me to unload the truck by myself and refused to take the boxes from the truck to my house. Never seem something like this before. Probably the driver was not having a good day, I guess...”

Helpful Report

Posted 2 years ago

“Beware this company will rip you off if you need to return something.”

Helpful Report

Posted 2 years ago

“Vanity unit and bathroom storage unit arrived in an extremely damaged condition. The replacement delivery was organised promptly but again, the replacement items were again very poorly damaged and in a second hand condition so I requested a refund and will shop elsewhere”

Helpful Report

Posted 2 years ago

“Poor quality products at a premium price. Shockingly bad customer service. Avoid”

Helpful Report

Posted 2 years ago

Hi, I can see you have had an issue with a couple of small components of large order placed with us in August, one issue being incorrect installation, one wear and tear and one a manufacturing issue so I do apologise for this. I can see all three parts have been replaced without dispute despite these not being manufacturing issues. I am sorry we could not pay your additional fitting costs for the toilet roll holder and hose unfortunately this is something that is not covered, I can see however that we have offered a good level of service and have gone above and beyond to rectify this issue. I am very sorry you have not found this satisfactory on this occasion. Kind Regards Ergonomic Designs

Posted 2 years ago

“You advertised item as last day of sale ,I buy then you drop price by £25 reson for 1 star”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to let us know about your experience, Michael. We appreciate that you have highlighted that the advertised item had its price reduced by £25 shortly after you bought it, our prices are based on our current buying prices and this would only drop if the supplier has dropped the price we pay. I am sorry you have found this disappointing. kind regards Ergonomic Designs

Posted 2 years ago

“Initial delivery prompt. Faulty product - it happens. Wanted video evidence and then expected me to pay for return. Refused to replace or refund until tested. Took weeks to test as they blamed the supplier and refused to do anything until they heard back from their supplier to confirm fault. My agreement was with Ergonomic and not the supplier. As far as I am concerned if I buy a faulty tin of bins I get the refund from Tesco’s and not Heinz”

Helpful Report

Posted 2 years ago

“Still waiting for item, back and forth with emails as you have no contact number for after sales. Courier delivered to incorrect address so far 3 days of investigation and no sink for me. All issues could have been sorted in less time with a phone conversation rather than emails. Extremely poor service and won’t be using again!”

Helpful Report

Posted 2 years ago

“Shocking, faulty items and poor customer service, Alex customer service not a great help!”

Helpful Report

Posted 2 years ago

“The basins in their images are just for illustration purposes. I bought a vanity unit only for the delivered basin to be not only different but much worse that the pictured item I bought. It's nothing short of false advertising and delivering the wrong goods.”

Helpful Report

Posted 2 years ago

“Order was to be delivered one day so I waited in all day. It arrived the next day. The builder came to install the shower enclosure but part of it was not manufactured correctly so he left the house and told me that he would come back when the manufacturing problem had been resolved for an additional fee of £80 + vat. After 3 days I was instructed to adjust the track position on the glass with a hammer. This the builder did only to find that the panel still did not fit as the glass was too big compared to the other panel. A screw is now visible in the shower cubicle and the company has absolved itself of all responsibility. If you want a shower enclosure consider the above first. I wish I had gone else where.”

Helpful Report

Posted 2 years ago

“Checked in stock, all in stock, paid £44 for delivered day and then told very delayed - apparently because the supplier hadn’t processed the order and Ergonomic Designs took days to realise it hadn’t been processed. So neither in stock nor on it to solve the problem and so far not refunding delivery cost either, plus all the hassle of not having the products. Total rubbish.”

Helpful Report

Posted 2 years ago

Hi, i am sorry this did not quite meet your estimated delivery date, the goods were in stock as advised however they had to come to us from the distributor for grouped delivery. These were sent as quickly as possible to yourself once here. I so apologise it has not been perfect on this occasion. Kind regards Ergonomic Designs

Posted 2 years ago

“Please do not give your money to this company, if anything goes wrong you will have such a stressful experience with them. I had a bath delivered with a cracked plug hole and they won't refund my money, I'm now left with a £600 broken bath before Christmas. They have no customer carline service to speak to anyone over the phone. Everything has to be done via email which is convenient for them with not having to deal with complaints in any honest reputable way. Please don't get stung by this terrible company I'm out of pocket and stressed.”

Helpful Report

Posted 2 years ago

Hi, I am sorry yourself and your friends that have not purchased from us feel the need to leave these reviews everywhere however this is unjustified. You initially placed two separate orders which we did combine for yourself and refunded the second delivery charge to save you paying twice for this, the orders then came out and were delivered correctly and on time within the ETA offered. The bath was delivered to yourself on the 6th October and signed for in good condition. You then have 48 hours to notify us of any damage, this can be extended slightly within reason if the damage is reported quickly. The chip in the enamel of your bath is a significant chip in the base of the bath that would have been immediately obvious upon an initial inspection when received. The bath has then been in your care for 5 weeks before any notification of damage, sadly this is why no refund can be offered on the bath. As advised an enamel repair kit would successfully resolve this issue. We have a dedicated customer care team who deal with all our after sales via live chat and email and all issues dealt with effectively and quickly this way, as most after care issues will require images etc this is the best way to handle this and frees up queue times on the phone and a phone call will not change how we handle our aftersales. We will always do our best for our customers and resolve issues as quickly and amicably as possible with many of our customers praising our level of service. We are a small team who take a personal interest in every customer we deal with. After speaking with yourself it was quite clear the request for a phone call was to enable you to shout and offer abuse and threats to try and force a refund this way, unfortunately this approach does not change the fact that a refund cannot be offered. Making personal comments about individuals doing their jobs is also unnecessary. We have offered a cost price replacement but advised an enamel repair kit will resolve the problem you have. I am sorry we have not been able to meet your expectations on this occasion however we have done everything we can to help you. Kind regards Ergonomic Designs

Posted 2 years ago

“Worst customer service I have ever experienced! Everything through email as they don’t want to talk on the phone first and last time I will order anything from this company. Ordered two tile backer kits turned out I needed 12mm not 6mm weeks of slow responses asked to get just the boards swapped out NO the system would not let them do it. I now have to send the complete kits back at a cost of £45 and reorder with another delivery cost of £45 I don’t think so, waste of money on top of this my bathroom install will now be delayed by two months because of how slow and painful the customer service is, not a very responsible company when it comes to the environment doing it this way, safe to say I will be taking my business elsewhere. The fact I have to give 1 star is also outrageous. Please don’t reply you are sorry etc etc as you don’t mean it.”

Helpful Report

Posted 2 years ago

hello, All of our customer service is done online as this cuts down queue times on the phone and more often than not images etc will be required for any aftersales enquiry. I have had a look through all the emails and can see the longest you have waited for a reply is over the weekend when we are closed. We pride ourselves on our customer service and i can see my colleagues responses to yourself have been quick and helpful and have done their best to resolve your issues. I can see you have first complained to be missing a part, this was not a part included in the set purchased, you believed we had advised this prior to purchase however we have no calls from either number you provided and the number you have advised you called seems to be for uk bathroom store, of course we cannot comment on what they have or have not advised you on what they are selling but what you have received from us was delivered correctly. You have then realised you have purchased the wrong item for your needs and have requested to return the items, despite this being outside of the returns period this has been agreed and you have asked us to arrange collection of the goods at the £45 quoted, of course you do not have to have the items collected if you can find a suitable courier to get them returned undamaged for less you are more than welcome to do this. Sadly carriage is always chargeable and the courier does charge us both for returns carriage and delivery which is why you do have to pay for carriage both ways, although it is completely up to you if you wish to purchase the alternative kit from ourselves the return will be processed either way. We have then done our best to accommodate a collection date to suit yourself which has been arranged for tomorrow. It is quite normal practice for a return to be arranged and a new order placed if different items are required, funds cannot be transferred between different orders unfortunately. I understand you are frustrated to have an item that you can't use and that information from another company may have been incorrect however we have made no error and I can see the customer service we have offered has not been poor. kind regards Ergonomic Designs

Posted 2 years ago

“For tradesman avoid used to be good company don't know whats happened to them but there set up for online ordering charges you for delivery after u spend 1k with them. Ill be sourcing my bathroom equipment elsewhere form now on. Not going to go into other issues I had as a bathroom fitter gd luck.”

Helpful Report

Posted 2 years ago

Hi, Apologies you have been disappointed on this occasion, we have not changed our online ordering system at all and I can see on all your previous orders you have paid a delivery charge, unfortunately we do have to charge this as the couriers charge us but we do only pass on what we are charged. I cannot see we have had any contact from yourself in regards to any issues with the items you have received, please do let us know if you have issues and we will happily get this sorted. kind regards Ergonomic Designs

Posted 2 years ago

“Terrible. 1 week on still not received product. Paid £45 for next day delivery Had to cancel job. Had to delay carpenters, tilers, plasters. Loosing money, can't actually phone and talk to anyone. Won't be using again.”

Helpful Report

Posted 3 years ago

Hi, I am really sorry the manufacturers courier let us down on this occasion, the delivery service was not advertised as next day however it should have been much quicker than it was to get to you so huge apologies for this. Sadly we are too small to have a fleet of our own and we do have to rely heavily on the distributors and manufacturers delivering a level of service we would expect. Kind regards Ergonomic Designs

Posted 3 years ago

“Item is shorter than described on site and now I want to return you are trying to charge me £45!!!”

Helpful Report

Posted 3 years ago

Ergonomic Designs Bathrooms is rated 4.7 based on 4,284 reviews