Ergonomic Designs Bathrooms Reviews

Name: Ergonomic Designs Bathrooms
Address: Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton, Northampton
Rating: 4.71

4.7 Rating 4,616 Reviews

93 %

of reviewers recommend Ergonomic Designs Bathrooms

4.7

Based on 4,616 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ergonomic Designs Bathrooms:

Ergonomic Designs is a UK based family owned company, and began trading in August 2001. Since then, we have come a long way and more recently we have branched out and now sell a range of kitchen sinks and taps as well as our better known bathroom products. We believe that every customer deserves the best service and products and realise that every bathroom is different, which is why we sell items from well known brands as well as our own branded high quality, but lower priced items. See our customer reviews page to see what our customers say about us!

Visit Website

Phone:

01604 643 736

Email:

Sales@ergonomicdesigns.co.uk

Location:

Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton
Northampton
NN3 6UR

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Ergonomic Designs Bathrooms 5 star review on 26th July 2026

Glen J

Ergonomic Designs Bathrooms 5 star review on 19th July 2026

Maahi H

385

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After, phoning and discussing and checking the pictures on the website to decide which shower tray we needed, left or right. we ordered a R/H because the majority of the pictures showed this. when it arrived it was wrong after phoning thinking they had sent the wrong one. we were told that not all makes use the same handling and the make we ordered was the opposite. this has now cost me an extra £92.00 as we had to have it collected and the right one delivered. very confusing and feels very unreasonable. Beware!!!!”

Helpful Report

Posted 2 years ago

“Not at all impressed with your return’s policy. Unfortunately you won’t receive another order from us. And I will consider blacklisting you from our contractor network within linked in.”

Helpful Report

Posted 2 years ago

“25% restocking fee, just to take back an item which was brand new and in perfect condition? What a rip off. We spent thousands with them, and returned one item, plus paid to send it back (no problem with that). Clearly don't give a *** about customer service. Go somewhere else, avoid!!”

Helpful Report

Posted 2 years ago

“This company refuses to honor warranties and just blames the manufacturers No refund or replacements! I personally won't be using them again.”

Helpful Report

Posted 2 years ago

“After trying to assemble the shower enclosure we noticed a scratch on the glass. Not very impressed”

Helpful Report

Posted 2 years ago

“The spout I ordered is plastic”

Helpful Report

Posted 2 years ago

“Tap and waste poor quality less than a year old patches and discolouration to be told that we caused the marks yet none of the other items in the bathroom (gold) from another supplier has gone this way to help rectify the problem they sent me a quote to pay for another one !”

Helpful Report

Posted 3 years ago

“I ordered and paid for a radiator and chose the date on which I wanted it delivered which was Thursday 8 June. I cancelled my arrangements for the day in order t be in for the delivery as no indication of morning or afternoon was offered. On Wednesday 7th I received a text from PJH asking me to choose a day for delivery!!! They could not offer me the following day so I had to postpone to this Thursday June 15 and change my arrangements again. Therefore I cannot write a review of the product as I have not seen it; only for the service which has been very poor! I will not be recomending Ergonomic Designs.”

Helpful Report

Posted 3 years ago

“Purchased a Vitra Sento vanity unit (£528.00) and just took delivery, the first thing that I noticed was the condition of the packaging, clearly been left for quite a few months, and looked like it was previously opened and then roughly taped back up. When opened found that an internal bracket was broken, I'm assuming whilst stored or a return. Have taken photos of both the packaging and the damage, will now have to go through emailing you to get the replacement fixed!”

Helpful Report

Posted 3 years ago

“Wrong items have been sent meaning that I can not fix my bathroom as I'm now waiting for the right items to be delivered.”

Helpful Report

Posted 3 years ago

“The buying process is straightforward but the delivery was terrible. The driver called me to say he was outside and asked me why I was not hearing him knocking on the door. I came outside to see him knocking vigorously at the wrong house at the end of the road...I showed him the number on the house, but he did not accepted the clear evidence and became aggressive. To make things worse, he asked me to unload the truck by myself and refused to take the boxes from the truck to my house. Never seem something like this before. Probably the driver was not having a good day, I guess...”

Helpful Report

Posted 3 years ago

“Beware this company will rip you off if you need to return something.”

Helpful Report

Posted 3 years ago

“Vanity unit and bathroom storage unit arrived in an extremely damaged condition. The replacement delivery was organised promptly but again, the replacement items were again very poorly damaged and in a second hand condition so I requested a refund and will shop elsewhere”

Helpful Report

Posted 3 years ago

“Poor quality products at a premium price. Shockingly bad customer service. Avoid”

Helpful Report

Posted 3 years ago

Hi, I can see you have had an issue with a couple of small components of large order placed with us in August, one issue being incorrect installation, one wear and tear and one a manufacturing issue so I do apologise for this. I can see all three parts have been replaced without dispute despite these not being manufacturing issues. I am sorry we could not pay your additional fitting costs for the toilet roll holder and hose unfortunately this is something that is not covered, I can see however that we have offered a good level of service and have gone above and beyond to rectify this issue. I am very sorry you have not found this satisfactory on this occasion. Kind Regards Ergonomic Designs

Posted 3 years ago

“You advertised item as last day of sale ,I buy then you drop price by £25 reson for 1 star”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to let us know about your experience, Michael. We appreciate that you have highlighted that the advertised item had its price reduced by £25 shortly after you bought it, our prices are based on our current buying prices and this would only drop if the supplier has dropped the price we pay. I am sorry you have found this disappointing. kind regards Ergonomic Designs

Posted 3 years ago

“Initial delivery prompt. Faulty product - it happens. Wanted video evidence and then expected me to pay for return. Refused to replace or refund until tested. Took weeks to test as they blamed the supplier and refused to do anything until they heard back from their supplier to confirm fault. My agreement was with Ergonomic and not the supplier. As far as I am concerned if I buy a faulty tin of bins I get the refund from Tesco’s and not Heinz”

Helpful Report

Posted 3 years ago

“Still waiting for item, back and forth with emails as you have no contact number for after sales. Courier delivered to incorrect address so far 3 days of investigation and no sink for me. All issues could have been sorted in less time with a phone conversation rather than emails. Extremely poor service and won’t be using again!”

Helpful Report

Posted 3 years ago

“Shocking, faulty items and poor customer service, Alex customer service not a great help!”

Helpful Report

Posted 3 years ago

“The basins in their images are just for illustration purposes. I bought a vanity unit only for the delivered basin to be not only different but much worse that the pictured item I bought. It's nothing short of false advertising and delivering the wrong goods.”

Helpful Report

Posted 3 years ago

“Order was to be delivered one day so I waited in all day. It arrived the next day. The builder came to install the shower enclosure but part of it was not manufactured correctly so he left the house and told me that he would come back when the manufacturing problem had been resolved for an additional fee of £80 + vat. After 3 days I was instructed to adjust the track position on the glass with a hammer. This the builder did only to find that the panel still did not fit as the glass was too big compared to the other panel. A screw is now visible in the shower cubicle and the company has absolved itself of all responsibility. If you want a shower enclosure consider the above first. I wish I had gone else where.”

Helpful Report

Posted 3 years ago

Ergonomic Designs Bathrooms is rated 4.7 based on 4,616 reviews