Ergonomic Designs Bathrooms Reviews

Name: Ergonomic Designs Bathrooms
Address: Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton, Northampton
Rating: 4.72

4.7 Rating 4,362 Reviews

94 %

of reviewers recommend Ergonomic Designs Bathrooms

4.7

Based on 4,362 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Ergonomic Designs Bathrooms:

Ergonomic Designs is a UK based family owned company, and began trading in August 2001. Since then, we have come a long way and more recently we have branched out and now sell a range of kitchen sinks and taps as well as our better known bathroom products. We believe that every customer deserves the best service and products and realise that every bathroom is different, which is why we sell items from well known brands as well as our own branded high quality, but lower priced items. See our customer reviews page to see what our customers say about us!

Visit Website

Phone:

01604 643 736

Email:

Sales@ergonomicdesigns.co.uk

Location:

Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton
Northampton
NN3 6UR

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Ergonomic Designs Bathrooms 5 star review on 6th December 2025

Sam S

Philip S

276

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service I have ever experienced! Everything through email as they don’t want to talk on the phone first and last time I will order anything from this company. Ordered two tile backer kits turned out I needed 12mm not 6mm weeks of slow responses asked to get just the boards swapped out NO the system would not let them do it. I now have to send the complete kits back at a cost of £45 and reorder with another delivery cost of £45 I don’t think so, waste of money on top of this my bathroom install will now be delayed by two months because of how slow and painful the customer service is, not a very responsible company when it comes to the environment doing it this way, safe to say I will be taking my business elsewhere. The fact I have to give 1 star is also outrageous. Please don’t reply you are sorry etc etc as you don’t mean it.”

Helpful Report

Posted 3 years ago

hello, All of our customer service is done online as this cuts down queue times on the phone and more often than not images etc will be required for any aftersales enquiry. I have had a look through all the emails and can see the longest you have waited for a reply is over the weekend when we are closed. We pride ourselves on our customer service and i can see my colleagues responses to yourself have been quick and helpful and have done their best to resolve your issues. I can see you have first complained to be missing a part, this was not a part included in the set purchased, you believed we had advised this prior to purchase however we have no calls from either number you provided and the number you have advised you called seems to be for uk bathroom store, of course we cannot comment on what they have or have not advised you on what they are selling but what you have received from us was delivered correctly. You have then realised you have purchased the wrong item for your needs and have requested to return the items, despite this being outside of the returns period this has been agreed and you have asked us to arrange collection of the goods at the £45 quoted, of course you do not have to have the items collected if you can find a suitable courier to get them returned undamaged for less you are more than welcome to do this. Sadly carriage is always chargeable and the courier does charge us both for returns carriage and delivery which is why you do have to pay for carriage both ways, although it is completely up to you if you wish to purchase the alternative kit from ourselves the return will be processed either way. We have then done our best to accommodate a collection date to suit yourself which has been arranged for tomorrow. It is quite normal practice for a return to be arranged and a new order placed if different items are required, funds cannot be transferred between different orders unfortunately. I understand you are frustrated to have an item that you can't use and that information from another company may have been incorrect however we have made no error and I can see the customer service we have offered has not been poor. kind regards Ergonomic Designs

Posted 3 years ago

“For tradesman avoid used to be good company don't know whats happened to them but there set up for online ordering charges you for delivery after u spend 1k with them. Ill be sourcing my bathroom equipment elsewhere form now on. Not going to go into other issues I had as a bathroom fitter gd luck.”

Helpful Report

Posted 3 years ago

Hi, Apologies you have been disappointed on this occasion, we have not changed our online ordering system at all and I can see on all your previous orders you have paid a delivery charge, unfortunately we do have to charge this as the couriers charge us but we do only pass on what we are charged. I cannot see we have had any contact from yourself in regards to any issues with the items you have received, please do let us know if you have issues and we will happily get this sorted. kind regards Ergonomic Designs

Posted 3 years ago

“Terrible. 1 week on still not received product. Paid £45 for next day delivery Had to cancel job. Had to delay carpenters, tilers, plasters. Loosing money, can't actually phone and talk to anyone. Won't be using again.”

Helpful Report

Posted 3 years ago

Hi, I am really sorry the manufacturers courier let us down on this occasion, the delivery service was not advertised as next day however it should have been much quicker than it was to get to you so huge apologies for this. Sadly we are too small to have a fleet of our own and we do have to rely heavily on the distributors and manufacturers delivering a level of service we would expect. Kind regards Ergonomic Designs

Posted 3 years ago

“Item is shorter than described on site and now I want to return you are trying to charge me £45!!!”

Helpful Report

Posted 3 years ago

“Arrived with packaging damaged so refused to accept and await a delivery tomorrow”

Helpful Report

Posted 3 years ago

“Our shower broke just over a year after buying it. We were then told by Ergonomic that the manufacturer would not replace it so we had to pay for new parts plus £6.50 delivery. The new shower riser arrived only for it to be a foot smaller than the original shower we bought. We are now 4 weeks into a broken shower and still no resolution. Absolutely awful customer service and product. Will not be buying from here again.”

Helpful Report

Posted 3 years ago

“Poor quality. Product was made of plastic.”

Helpful Report

Posted 3 years ago

“TERRIBLE!!”

Helpful Report

Posted 3 years ago

“Delivery took over a week, when all items were all in stock? And then items where wrong, which will take another week to arrive. Holding up a bathroom install, thanks”

Helpful Report

Posted 3 years ago

“it is a building site and we have written on the door to ring the bell but the delivery didn't just knocked which noone in the outhouse could here hence the message on the front door RING THE BELL !!!! terrible”

Helpful Report

Posted 3 years ago

“I ordered from this website on the basis of the delivery timings but the tracking process with XDP was terrible. Got 2 text for my two parts of the order but it never arrived in the 2 hour window on Friday. Tried chasing but clearly no one working Saturday or delivering on Saturday either. Set our project back a week now. Still not sure where my order is right now…”

Helpful Report

Posted 3 years ago

Hi, I can see on your order that the Estimated Date of Delivery at the point of order was the 23rd Feb. You will be able to see this too on your order acknowedgment. We managed to get the item despatched quickly and the courier was due to deliver the order on Friday 18th but unfortunately there were delays due to the biggest storm the UK had seen for decades and the delivery to you was not completed. I can see that the courier has now completed the delvery and your order is now complete on the 21st Feb. 2 days earlier than we estimated. Im not sure how we have set your project back based on delivering earlier than we advised but i apologise that you feel this way.

Posted 3 years ago

“The order was made up of two items billed separately, one was good one was poor. I complained and was told to return both or nothing. I am £60 down, poor service. I wouldn't shop with them again. Lawrence Booth”

Helpful Report

Posted 3 years ago

“Cheap and know why now. Purchased a tap. It arrived damaged. Initially we thought we'd go ahead and fit it and see if they would just discount. Tap was actually too long so couldn't be fitted. I have had to send pictures of the damage that were not good enough. Now I am being asked for pictures to prove there are no marks on the tap that indicate we tried to fit it, when we couldn't because it was incorrect. A week on, I still have a damaged tap that has had more photos than Kate Moss. Utter rubbish”

Helpful Report

Posted 3 years ago

“I received a damaged item and as I did not report in 48 hours was told could not have a refund. Item received on 6th January contacted company 12th with the weekend in between! Surely this does not meet with consumer rights act?”

Helpful Report

Posted 3 years ago

“Utterly disgusted and would never recommend. Ordered 2 items for Sept delivery date. One arrived four weeks early. Delivered to an unoccupied house being renovated so lucky a tradesman was on site to accept it. It was a few days before I visited so no idea till then item had been delivered. It was badly damaged. Refund or exchange flatly refused as I had not informed them within 48 hours of delivery. (Against sales if goods act rules). After numerous emails back and forth they offered my another item at cost price lol. Fortunately I had used PayPal who found in my favour obviously. Now it gets interesting. Paypal refunded me for both items I had purchased. Suddenly Ergonomics take great interest and want payment back for second item threatening me with legal action. The error clearly lay with PayPal who admitted to them their fault. Now, who do I return the money to. Ergonomics or PayPal. After further legal threats I paid through PayPal to get them off my back. I had never intended not to pay, just wanted to know who I actually owed the money to. I am sure they will have a mountain of excuses and reasons to justify their refusal to deal with the damaged item but trust me, they are breaking Trading Standards and Sale of Goods Act every day.”

Helpful Report

Posted 4 years ago

“Shambles of a delivery service!. I recently ordered a shower tray, riser kit and waste kit from ergonomic designs via ideal bathrooms. I had selected a Friday as delivery date at checkout only to receive an email stating the order was being delivered on the Tuesday, first time Ive had to email to get confirmation on the delivery date. Driver arrives on the Friday with the riser kit and waste kit but due to a typo on the invoice reading 0 he couldn’t give me the shower tray. Rather than take another day off work I emailed to change the delivery address to my parents home as they could wait in for it. 3:45pm on the following Monday I email (no number to call due to staff all working from home due to covid…..) to check that the shower tray was arriving today only to get a reply at 5:25pm stating that the delivery was not possible today…. Once again I’ve had to arrange another date for the delivery, I select the following Friday again. I received confirmation of this date at 9:15am on the Wednesday of that week only to receive a phone call from the delivery driver an hour later stating that he is 15 minutes away with the shower tray! I have to leave my work and rush to my parents to allow him to drop off the shower tray. Finally I have the shower tray!! Phone rings the following day stating that a different delivery driver is now outside with my shower tray that was delivered the day before! Long story short, this company have terrible organisation/communication skills with the suppliers. If you are ordering expect you’re delivery to perhaps not arrive when requested.”

Helpful Report

Posted 4 years ago

“It doesn’t match other white gloss products.”

Helpful Report

Posted 4 years ago

Hi, This is part of the BTL Alba range. There are thousands of shades of white. This item will only match white gloss units from within the BTL Alba range. Not all manufacturers will use the same shade of white which is why it is important to only buy from within the same range if you require an exact match. This is not a fault with the product.

Posted 4 years ago

“This company is unwilling to supply items VAT free to disabled persons in accordance with HMRC arrangements”

Helpful Report

Posted 4 years ago

“Ordered shower head, wanted to return it, sent email within 7 days to inform them. They eventually accepted my return but charged me £125 restock fee!!! I was also accused of scratching the shower head, I hadn’t even opened the box. It was returned unopened as it was originally delivered. Shame on you!”

Helpful Report

Posted 4 years ago

Please can you advise your order number so we can look into this for you?

Posted 4 years ago

“Quick despatch but product is of very poor quality, not fit for purpose. Very disappointed. Will return.”

Helpful Report

Posted 4 years ago

Ergonomic Designs Bathrooms is rated 4.7 based on 4,362 reviews