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Ergonomic Designs Bathrooms Reviews

4.7 Rating 4,553 Reviews
93 %
of reviewers recommend Ergonomic Designs Bathrooms
Company Reviews Product Reviews
2,973
 Metrics Info
4.7
Based on 4,553 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Ergonomic Designs Bathrooms Reviews

About Ergonomic Designs Bathrooms:

Ergonomic Designs is a UK based family owned company, and began trading in August 2001. Since then, we have come a long way and more recently we have branched out and now sell a range of kitchen sinks and taps as well as our better known bathroom products. We believe that every customer deserves the best service and products and realise that every bathroom is different, which is why we sell items from well known brands as well as our own branded high quality, but lower priced items. See our customer reviews page to see what our customers say about us!

Visit Website

Phone:

01604 643 736

Email:

Sales@ergonomicdesigns.co.uk

Location:

Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton
Northampton
NN3 6UR

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
C D
Verified Reviewer
“On that planet is a left hand L shaped vanity placed upon the right hand side? Company customer service and communication isnt good. They said they'd 'missed' emails and were very unhelpful when trying to return, apart from the fact they want £110 extra to collect and redeliver the correct item, they seemed to find reasons to not accept it back, unless it was in original unopened packaging (which it was) but what if id opened it and found a problem? I do not recommend at all, i definitely wouldn't buy from them again.”
Helpful Report
Posted 4 days ago
Anonymous
Verified Buyer
“Missing parts. 48 hours later and still no resolution. No phone number. Just email and wait. The products (that actually arrived) look decent but service goes a long way when there is a problem. And this is where we are being let down (especially when there are tradesmen waiting).”
Helpful Report
Posted 2 weeks ago
Anonymous
Verified Buyer
“It saddens me to say i thought there was more to my purchase and unfortunately the misunderstanding hasn't been resolved by the help centre.”
Helpful Report
Posted 2 weeks ago
Anonymous
Verified Reviewer
“I have attempted to return my product within 48 hrs as it arrived scratched, it did not have the appropriate protective film. The bath tap itself is plastic. In the description says ABS chrome that to a lay person did not know this meant plastic. They responded requesting for photos that I sent on the same day and I am still chasing a response. Disappointing service when other companies have organised return pick up and refund promptly.”
Helpful Report
Posted 4 weeks ago
Paul
Verified Reviewer
“We have only recently completed installation of the vanity unit as part of ongoing renovation works, and upon installation we identified a clear defect in the basin. Specifically, the front edge of the basin is visibly uneven and warped, which affects both the appearance and finish of the unit. This was not apparent at the time of delivery and only became evident once installed and viewed in situ. Contacted customer support and offered £50 refund which we had to take. The personal cost of removing the unit and refitting would have made it too costly to return, although a return was not offered in any event. Check your product very carefully upon receipt!”
Helpful Report
Posted 1 month ago
Lucy W
Verified Buyer
“As they put a PIN on all deliveries (even cheap plastic parts) I didn‘t even get the package. Can‘t take time off work to be in to sign whenever DPD send me a message saying they‘re coming. This is only for businesses, not private buyers.”
Helpful Report
Posted 1 month ago
Donna C
Verified Buyer
“Item never turned up on time even after phone calls promising delivery,5 days later from first delivery date had to cancel the plumber really messed us up”
Helpful Report
Posted 2 months ago
Iain H
Verified Buyer
“Bad service. I was sent a product with a part missing. I reported the matter and supplied photos as requested but still not received a reply. Quick to send product out but extremely slow to reply to issues. This is very bad on the customer satisfaction index.”
Helpful Report
Posted 3 months ago
Anonymous
Verified Buyer
“Bath arrived damaged”
Helpful Report
Posted 3 months ago
Anonymous
Verified Buyer
“The item itself is lovely, but the delivery service really let the whole experience down. Told it would arrive at 2pm, didn’t turn up until 5pm and then wouldn’t deliver to my 2nd floor flat, and I was given no opportunity to tell them that detail before they delivered. So it was left on the bottom floor and I had to try to get it up the stairs myself. Ergonomic designs wouldn’t offer a refund on the £30 I paid for this shockingly bad delivery service. Wouldn’t buy from here again purely for the delivery alone.”
Helpful Report
Posted 4 months ago
Richard O
Verified Buyer
“I've not even got the item yet how an I supposed to leave a review, 😂”
Helpful Report
Posted 4 months ago
Richard G
Verified Buyer
“Pin numbers for delivery driver ....rubbish”
Helpful Report
Posted 4 months ago
Claire L
Verified Buyer
“Booked my delivery slot for 05/01/26 was given an allocated time slot of 11am-7pm. On the day given an ETA for 14.05. Items were attempted to be delivered at 16.00. The driver dropped items and broke them.”
Helpful Report
Posted 4 months ago
Caz S
Verified Buyer
“The item has not been delivered at all.”
Helpful Report
Posted 5 months ago
Isabella C
Verified Buyer
“Part of the order is missing and haven’t yet had a response about this issue.”
Helpful Report
Posted 5 months ago
Karen D
Verified Buyer
“I purchased a basin tap and when it arrived it did not live up to expectations. The quality was poor. I have followed the procedure to return it on line and got no response. They have no phone number to use on line. So I have no other way to return said tap. . DO NOT USE THIS COMPANY.”
Helpful Report
Posted 6 months ago
We have responded to both your emails with the return information. Please check your emails junk folder. You just need to send the items back to us with a copy of your order number for a refund to be processed.
Posted 6 months ago
Craig J
Verified Buyer
“The item I received was damaged and you have not responded to me in order to replace or refund the item.”
Helpful Report
Posted 6 months ago
Hi Craig, We offered to arrange a replacement unit with 48 hours of your email.
Posted 6 months ago
John G
Verified Buyer
“Very late delivery& was unable to receive package due to confusion over pin code”
Helpful Report
Posted 6 months ago
Anonymous
Verified Reviewer
“I purchased a shower for 15 months ago with a two year guarantee for £130. The item failed this month - the mixer won't work and I can only use the cold water. The company refused to support with this, claiming the small print of their policy excludes the parts of the product from the guarantee and requiring me to pay £66.50 (with delivery) for the replacement part. If parts which are completely integral to the functioning of the product are not included in the guarantee, it's essentially worthless. I would really encourage you to take your custom elsewhere, as any guarantees or warranties from this company will not be honoured.”
Helpful Report
Posted 6 months ago
Anonymous
Verified Buyer
“Sold me poor quality item and no compensation offered at all. In less than 2 days all the hinges were rusty despite me confirming that there was no water leak nothing.”
Helpful Report
Posted 7 months ago
Ergonomic Designs Bathrooms is rated 4.7 based on 4,553 reviews
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