Ergonomic Designs Bathrooms Reviews

Name: Ergonomic Designs Bathrooms
Address: Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton, Northampton
Rating: 4.72

4.7 Rating 4,450 Reviews

93 %

of reviewers recommend Ergonomic Designs Bathrooms

4.7

Based on 4,450 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Ergonomic Designs Bathrooms:

Ergonomic Designs is a UK based family owned company, and began trading in August 2001. Since then, we have come a long way and more recently we have branched out and now sell a range of kitchen sinks and taps as well as our better known bathroom products. We believe that every customer deserves the best service and products and realise that every bathroom is different, which is why we sell items from well known brands as well as our own branded high quality, but lower priced items. See our customer reviews page to see what our customers say about us!

Visit Website

Phone:

01604 643 736

Email:

Sales@ergonomicdesigns.co.uk

Location:

Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton
Northampton
NN3 6UR

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Ergonomic Designs Bathrooms 5 star review on 7th February 2026

Robert D

Ergonomic Designs Bathrooms 5 star review on 31st January 2026

Carlton K

Ergonomic Designs Bathrooms 5 star review on 27th January 2026

Claire C

306

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bath arrived damaged”

Helpful Report

Posted 1 week ago

“The item itself is lovely, but the delivery service really let the whole experience down. Told it would arrive at 2pm, didn’t turn up until 5pm and then wouldn’t deliver to my 2nd floor flat, and I was given no opportunity to tell them that detail before they delivered. So it was left on the bottom floor and I had to try to get it up the stairs myself. Ergonomic designs wouldn’t offer a refund on the £30 I paid for this shockingly bad delivery service. Wouldn’t buy from here again purely for the delivery alone.”

Helpful Report

Posted 3 weeks ago

“I've not even got the item yet how an I supposed to leave a review, 😂”

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Posted 1 month ago

“Pin numbers for delivery driver ....rubbish”

Helpful Report

Posted 1 month ago

“Booked my delivery slot for 05/01/26 was given an allocated time slot of 11am-7pm. On the day given an ETA for 14.05. Items were attempted to be delivered at 16.00. The driver dropped items and broke them.”

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Posted 1 month ago

“The item has not been delivered at all.”

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Posted 1 month ago

“Part of the order is missing and haven’t yet had a response about this issue.”

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Posted 2 months ago

“I purchased a basin tap and when it arrived it did not live up to expectations. The quality was poor. I have followed the procedure to return it on line and got no response. They have no phone number to use on line. So I have no other way to return said tap. . DO NOT USE THIS COMPANY.”

Helpful Report

Posted 2 months ago

We have responded to both your emails with the return information. Please check your emails junk folder. You just need to send the items back to us with a copy of your order number for a refund to be processed.

Posted 2 months ago

“The item I received was damaged and you have not responded to me in order to replace or refund the item.”

Helpful Report

Posted 2 months ago

Hi Craig, We offered to arrange a replacement unit with 48 hours of your email.

Posted 2 months ago

“Very late delivery& was unable to receive package due to confusion over pin code”

Helpful Report

Posted 3 months ago

“I purchased a shower for 15 months ago with a two year guarantee for £130. The item failed this month - the mixer won't work and I can only use the cold water. The company refused to support with this, claiming the small print of their policy excludes the parts of the product from the guarantee and requiring me to pay £66.50 (with delivery) for the replacement part. If parts which are completely integral to the functioning of the product are not included in the guarantee, it's essentially worthless. I would really encourage you to take your custom elsewhere, as any guarantees or warranties from this company will not be honoured.”

Helpful Report

Posted 3 months ago

“Sold me poor quality item and no compensation offered at all. In less than 2 days all the hinges were rusty despite me confirming that there was no water leak nothing.”

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Posted 3 months ago

“WARNING - Do not buy anything from here they have sent faulty products and have charge me 60 pounds next day delivery even though the item is faulty and now will have to be delayed til next week after I spoke to the suppliers. They pushing the delivery cost as a supplier issue while I talked to the supplier and they said that it was an ergonomics issue. So I've not got a product on time still charged 60 pounds and being refused a refund or compensation for the delay.”

Helpful Report

Posted 3 months ago

“Unable to receive the taps ordered as you require a pin number is used at time of delivery. We both work and can not take a day off every time we order something, we have a safe place listed for delivery that works very well for other deliveries”

Helpful Report

Posted 3 months ago

“Tap did not get delivered - two attempts and then decision was made by your employee to have the tap returned to Ergonomics without consultation with me, the customer. I won’t be purchasing from you ever again.”

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Posted 4 months ago

“We didn’t recieve it yet”

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Posted 4 months ago

“Be careful, make sure you scroll through the full item listing as they like to include things on photographs but aren't included in the actual purchase. Complained to them to no avail. To be fair, the description does have the caveat BUT it is after the "Add to Cart" button so who goes past that? So, my advice, BE CAREFUL.....”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. I am sorry you feel the need to leave this however, we have responded to you timely and politely each time and offered to resolve the situation by collecting the item for a full refund. To explain the situation a little more, the toilet pan in the photo was not included with the toilet unit, neither was the cistern, the toilet brush, the toilet roll holder etc and these were all pictured but there has been no complaint these were not included. The description is indeed below the add to cart button, when purchasing online its always best to read the advert to check for suitability and expectation etc, the way the website is laid out, the only things above the add to cart button are the title and price, there is no details regarding the product specification above this, it is all below, as well as a short description clearly detailing what is and isnt included, there is also a full specification list specifically detailing that no the toilet is not included. I am sorry we have not been able to resolve this in this instance, i am not sure what more we could do, we have listed the product accurately and we have then offered to collect free of charge to resolve this for you if you were not happy with it.

Posted 4 months ago

“Purchased Krad TRV as per website ad info, clearly states chrome finish. However, item received is white and chrome which is misleading, not happy as bought 5 TRVs Very poor”

Helpful Report

Posted 5 months ago

“Unfortunately, I’m not satisfied with my shopping experience. The customer service and product quality were poor. One of the items I received was broken, and I submitted a return request, but it has been over two days without any response. This kind of delay and lack of communication seriously damages customer trust. I hope in the future, return requests will be handled more promptly and professionally.”

Helpful Report

Posted 6 months ago

“The delivery man wouldn’t leave the parcel with the builder so now have to wait for it to be re-delivered. There is no option on the tracking link to approve delivery to the builder”

Helpful Report

Posted 7 months ago

Hello, The delivery does not have to be delivered to the person on the order however the DPD deliveries are pin code protected, the builder just needed the code to accept the delivery, that you were sent by DPD. I explained this to yourself and the delivery was made that day with the pin code being given to the driver. I am unsure why a 1 star review was left surrounding this as no error was made on our behalf however I am glad you have received your item as expected. Kind regards Ergonomic Designs

Posted 7 months ago

Ergonomic Designs Bathrooms is rated 4.7 based on 4,450 reviews