Ergonomic Designs Bathrooms Reviews

Name: Ergonomic Designs Bathrooms
Address: Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton, Northampton
Rating: 4.72

4.7 Rating 4,268 Reviews

94 %

of reviewers recommend Ergonomic Designs Bathrooms

4.7

Based on 4,268 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Ergonomic Designs Bathrooms:

Ergonomic Designs is a UK based family owned company, and began trading in August 2001. Since then, we have come a long way and more recently we have branched out and now sell a range of kitchen sinks and taps as well as our better known bathroom products. We believe that every customer deserves the best service and products and realise that every bathroom is different, which is why we sell items from well known brands as well as our own branded high quality, but lower priced items. See our customer reviews page to see what our customers say about us!

Visit Website

Phone:

01604 643 736

Email:

Sales@ergonomicdesigns.co.uk

Location:

Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton
Northampton
NN3 6UR

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Ergonomic Designs Bathrooms 5 star review on 21st October 2025

Callum H

Ergonomic Designs Bathrooms 5 star review on 19th October 2025

Tim L

Rebecca N

Ergonomic Designs Bathrooms 5 star review on 17th October 2025

Lorraine S

242

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unable to receive the taps ordered as you require a pin number is used at time of delivery. We both work and can not take a day off every time we order something, we have a safe place listed for delivery that works very well for other deliveries”

Helpful Report

Posted 6 days ago

“Tap did not get delivered - two attempts and then decision was made by your employee to have the tap returned to Ergonomics without consultation with me, the customer. I won’t be purchasing from you ever again.”

Helpful Report

Posted 1 week ago

“We didn’t recieve it yet”

Helpful Report

Posted 1 week ago

“Be careful, make sure you scroll through the full item listing as they like to include things on photographs but aren't included in the actual purchase. Complained to them to no avail. To be fair, the description does have the caveat BUT it is after the "Add to Cart" button so who goes past that? So, my advice, BE CAREFUL.....”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. I am sorry you feel the need to leave this however, we have responded to you timely and politely each time and offered to resolve the situation by collecting the item for a full refund. To explain the situation a little more, the toilet pan in the photo was not included with the toilet unit, neither was the cistern, the toilet brush, the toilet roll holder etc and these were all pictured but there has been no complaint these were not included. The description is indeed below the add to cart button, when purchasing online its always best to read the advert to check for suitability and expectation etc, the way the website is laid out, the only things above the add to cart button are the title and price, there is no details regarding the product specification above this, it is all below, as well as a short description clearly detailing what is and isnt included, there is also a full specification list specifically detailing that no the toilet is not included. I am sorry we have not been able to resolve this in this instance, i am not sure what more we could do, we have listed the product accurately and we have then offered to collect free of charge to resolve this for you if you were not happy with it.

Posted 3 weeks ago

“Purchased Krad TRV as per website ad info, clearly states chrome finish. However, item received is white and chrome which is misleading, not happy as bought 5 TRVs Very poor”

Helpful Report

Posted 1 month ago

“Unfortunately, I’m not satisfied with my shopping experience. The customer service and product quality were poor. One of the items I received was broken, and I submitted a return request, but it has been over two days without any response. This kind of delay and lack of communication seriously damages customer trust. I hope in the future, return requests will be handled more promptly and professionally.”

Helpful Report

Posted 2 months ago

“The delivery man wouldn’t leave the parcel with the builder so now have to wait for it to be re-delivered. There is no option on the tracking link to approve delivery to the builder”

Helpful Report

Posted 3 months ago

Hello, The delivery does not have to be delivered to the person on the order however the DPD deliveries are pin code protected, the builder just needed the code to accept the delivery, that you were sent by DPD. I explained this to yourself and the delivery was made that day with the pin code being given to the driver. I am unsure why a 1 star review was left surrounding this as no error was made on our behalf however I am glad you have received your item as expected. Kind regards Ergonomic Designs

Posted 3 months ago

“Not delivered as driver went to wrong address. Impossible to communicate with delivery company and yourselves. No customer care service available only online form. Completed but ignored. Very shoddy customer care.”

Helpful Report

Posted 3 months ago

“Terrible customer service. After cancelling part of an order and promised a refund they still sent the item. They acknowledged their mistake and apologise. I arranged to get the item returned but they refused to refund me throughout until the item was in their possession. Not sure why I am taking a financial hit for their mistake? After requesting a refund after I passed the item over to the courier they simply ignored my email.”

Helpful Report

Posted 4 months ago

“Poor delivery options, no choice of a Saturday,or drop off point, don't order unless you'll be in 24/7. Waste of time and money”

Helpful Report

Posted 4 months ago

“Ordered bath , missed the dropped down box for panel, bath turned up with out panel found out could have got it cheaper at local branch with out the delivery charge my fault for not realising but felt the whole experience was a waste of time, in the end ordered panel from local company who didn’t charge!”

Helpful Report

Posted 5 months ago

“Solar brushed 2 way bath over flow filler, developed black spots from the first month of use, even though only used twice a week & wiped down after each use loks really bad please see video”

Helpful Report

Posted 6 months ago

Good Morning, I cant see you have contacted us about this at all? please send us an email with your order number and some photos and we will raise this as a warranty claim with the manufacturer. Kind regards Ergonomic Designs

Posted 5 months ago

“Vanity chipped within 2 weeks of it being installed. Asked if I could order a replacement worktop and trying to charge me £100 for new worktop plus £89 for delivery!! I don’t recommended”

Ergonomic Designs Bathrooms 1 star review on 20th March 2025

Helpful Report

Posted 7 months ago

Hi, I am sorry you have felt the need to leave this review we have done everything possible to get you sorted. I am sorry you have chipped your new worktop however we have no control over this. The replacement worktop quoted at the £89 delivery is the like for like version for what you had and does need to be sent with a fragile goods courier as it would not arrive whole if we sent it with a parcel courier, this delivery charge is the same as what you paid on your original order due to your postcode. We have offered you an alternative less fragile worktop, that can be sent with a parcel courier, in which case this delivery charge would just be £6.50. We have also advised that you would be able to source a replacement work top locally if the delivery options don't work for you. I do feel this review is unfair and does not come close to reflecting the whole picture and the options we have offered to get this resolved for you. I am unsure what more we can do to try and help you. kind regards Ergonomic Designs

Posted 7 months ago

“The product was missing an item and I can’t contact you to get it sorted out because you don’t have a phone line”

Helpful Report

Posted 7 months ago

Good Morning, Thank you for the review, apologies the work top was missing, this was an issue the couriers end and I can see we have resolved this for you as quickly as possible. Kind regards Ergonomic Designs

Posted 5 months ago

“Excellent prompt service arrived quickly and great quality!”

Helpful Report

Posted 10 months ago

“Beware of this companies delivery options as they are very misleading after ordering a shower screen and selecting direct delivery asked to put in postcode and then told estimated delivery Tuesday 29th October at an extre cost of £58 I then receive a call from the courier company on mon 28th to arrange delivery for thu/fri 31st/01st nov. Would not have ordered from this company if told 7 day delivery now left with no facilities for the next 10 days not ideal companies attitude is that the delivery is only estimated, but that is not what they say when ordering or on confirmation email BEWARE dodgy delivery times would not recommend dealing with this company very rude on phone can’t speak to a manager by phone only by email”

Helpful Report

Posted 11 months ago

“They have refused to accept a return as box was opened despite their returns policy not being clear that boxes cannot be opened .They say that goods need to be returned to the manufacturer for reselling but this is not made clear on their website. I would avoid using this company as they seem to do everything possible to not make a refund to a customer.”

Helpful Report

Posted 1 year ago

Hi, thank you for your review, i am sorry you feel it was unclear however our returns policy is very standard and does detail items must be resellable. As you are aware we will have no hesitation in accepting returns of goods in a resellable condition, as we have accepted and refunded one of the two items you purchased. The second item could not be accepted as the packaging had been destroyed and therefore would not be accepted as new by another customer. There are also very clear labels on the products that you purchased warning you to fully check they are suitable for your install prior to opening as they cannot be returned once this has happened. I am sorry your have been left disappointed but again your very aware that we do not try and avoid returns by the full refund you have received on 1 of the quantity of two of these you purchased. kind regards Ergonomic Designs

Posted 1 year ago

“Had someone waiting in 7am till 1pm and got a phone call after 1pm saying it won't be delivered.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your review, I have looked into this and the manufacturer advised they did attempt to deliver as planned however there was roadworks present near to your address and the vehicle the driver was in was not allowed through, this is when the driver called to let you know, of course there was no way of knowing this previously as you had passed on no information regarding this for us to inform the manufacturer to send a smaller van. The driver delivered the following day in a smaller van. Sadly in this instance there was no way to avoid this situation from our end. kind regards beth

Posted 1 year ago

“1 of 4 items arrived”

Helpful Report

Posted 1 year ago

“really unhappy that, after spending close to £500, the correct coloured push button wasn't packed and then was charged £8 because there is no way to prove that it didn't arrive! What's in it for me? I guess I could make lots of money from that £8 part.”

Helpful Report

Posted 1 year ago

Hi, i am really sorry that you are not happy with this outcome, i have looked into this and can see that this was delivered to yourself at the beginning of may and not reported missing at the time, for a part as small as this it would usually be offered a replacement free of charge, the difficulty in this situation was the item clearly visible in the drop photo of the delivery, the reason you have been charged on this occasion is due to this seeming very likely that the item has been misplaced after delivery. We have provided the photo evidence to help you locate the item so you know what you are looking for as it has been delivered however you have chosen to continue and purchase a replacement. I am sorry that we have not been able to resolve this for you on this occasion. kind regards Ergonomic Designs

Posted 1 year ago

Ergonomic Designs Bathrooms is rated 4.7 based on 4,268 reviews