Ergonomic Designs Bathrooms Reviews

Name: Ergonomic Designs Bathrooms
Address: Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton, Northampton
Rating: 4.70

4.7 Rating 4,730 Reviews

93 %

of reviewers recommend Ergonomic Designs Bathrooms

4.7

Based on 4,730 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

About Ergonomic Designs Bathrooms:

Ergonomic Designs is a UK based family owned company, and began trading in August 2001. Since then, we have come a long way and more recently we have branched out and now sell a range of kitchen sinks and taps as well as our better known bathroom products. We believe that every customer deserves the best service and products and realise that every bathroom is different, which is why we sell items from well known brands as well as our own branded high quality, but lower priced items. See our customer reviews page to see what our customers say about us!

Visit Website

Phone:

01604 643 736

Email:

Sales@ergonomicdesigns.co.uk

Location:

Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton
Northampton
NN3 6UR

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Ergonomic Designs Bathrooms 5 star review on 18th October 2026

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Ergonomic Designs Bathrooms 5 star review on 13th September 2026

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Ergonomic Designs Bathrooms 5 star review on 12th September 2026

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Part arrived in the wrong colour when I checked with contractor. Asked to return the two wrong colour parts and exchange for correct colour and was told I would need to lose 25% of the entire costs plus their £45 shipping each way. Charging over £250 for an exchange is extortionate and we don’t have the budget for considering it’s two pieces that need exchanging for correct colourway! I would avoid this retailer and will not use again”

Helpful Report

Posted 2 weeks ago

“Was hoping to submit a positive review - unfortunately not. Admittedly we could not check the complete order within the very tight 48hr timeframe allowed and even if we had my limited knowledge of plumbing would not have not have enabled me to identify that an internal toilet cistern was missing. This was only identified when our plumber was fitting the new bathroom. I marked my query as urgent, as we now have no toilet facilities. There is absolutely no way of speaking directly to a customer services department. The only contact number is for the sales team - surprising, that!! You are then actively encouraged not to bother them with queries as they are unable to help, but to log your problen online. Nearly 2 days later not even an acknowledgement. So no toilet, no contact, zero customer service!! Quite shocking and very disappointing. Not quite sure what to do from here. Our plumber is trying to source a compatible cistern, but shouldn't have to. Our missing items shoukd have been sent as a matter of urgency. Oh, incidentally, once logged you are advised not to chase, as this may actually slow things down. Lazy, dismissive approach. Avoid at all costs!!”

Helpful Report

Posted 3 weeks ago

“Last week l ordered brushed bronze bath tap and bath waste. The waste came in the right colour and tap arrived gold. I raised the issue and still waiting to be resolved. Obviously l already had plumber booked to fit the tap and move on so l can have bathroom back ASAP and the mistake completely stoped the work and im waiting for the right tap but nothing was arranged yet”

Helpful Report

Posted 1 month ago

“We ordered several items from Ergonomic designs and one was missing when delivered was made. On contacting customer services I was basically told I hadn’t looked through the package properly and it would be there. It wasn’t and there was no apology or suggestion that they would send a replacement. After emailing a further 3 times, I was then told they would send a replacement as a gesture of goodwill. Still no apology and the tone from the customer service advisor was accusatory and rude. Wouldn’t order from again because issues are not dealt with professionally!”

Helpful Report

Posted 1 month ago

“Very disappointing experience – incorrect shower door and poor after-sales support I purchased a 1500mm shower door from Ergonomic Designs Bathrooms, expecting the product to be suitable for the dimensions advertised. Unfortunately, the door was far too short for the required specification. I have made numerous attempts to resolve the issue with Ergonomic Designs, but rather than properly investigating whether the product was incorrect or unsuitable, I was repeatedly made to feel that the problem was the installer. After considerable time and effort, Ergonomic Designs eventually sent a replacement. Unfortunately, the replacement still does not resolve the problem and I am now left having wasted significant time, with the installation still unable to be completed properly. The biggest frustration is not simply receiving a product that doesn't work for the required specification. It is the repeated experience of having to explain the same issue, arrange replacements and spend more time trying to resolve something that should have been straightforward. When a product is correctly specified, installation should not become a continual argument about whether the installer is at fault. I would expect the supplier to properly check the dimensions and provide the correct product that matches the specification. My experience has been extremely frustrating. If the product is correct, everything may be fine, but when there is a problem, the after-sales process has been a nightmare and I feel the responsibility has continually been pushed back onto the customer/installer rather than the issue being properly resolved. I would strongly recommend that anyone purchasing a shower door from this company carefully check the actual dimensions and adjustment range against their installation requirements before ordering, and keep all specifications and correspondence in writing. After the amount of time and inconvenience this has caused, I simply want the matter resolved with the correct shower door, rather than being blamed for a product that does not meet the required dimensions.”

Helpful Report

Posted 1 month ago

“Ongoing issues with non delivery by courier. Apparently it takes 4 working days to investigate non delivery and provide update information. Not good enough. I am out of pocket £150 and am non the wiser as to what is happening.”

Helpful Report

Posted 1 month ago

“Nice products. Unfortunately we had missing parts on our delivery, and our experience with getting new parts sent hasn't been very good compared to other suppliers we have dealt with on our project where we have been able to actually talk to someone and hear back within a few hours with a resolution. Ergonomic Designs don't do this.”

Helpful Report

Posted 1 month ago

“I ordered the oak coloured vanity unit. The picture looks a lot darker on their website than what was delivered. If I’m honest it looks cheap and something that wouldn’t look amiss in a caravan! Definitely not the look I’m going for in my new spa bathroom. I contacted the team to return but had to pay £55 for the privilege. They said the photos on the website is just for illustration purposes only and colour variation depends on light. Be very careful before ordering as this is nothing like Oak! It’s an expensive mistake as I had to pay delivery too so roughly £90 in total to open a box.”

Helpful Report

Posted 2 months ago

“Do not order from this organisation. They do not believe you when you tell them the goods arrived were damaged and there is no flexibility at all with returns. I am refurbishing my property and the bathroom was last to do so I didn't open the box until we went to install. I had to buy a replacement from Wickes and will now have to throw out the damaged toilet I paid a lot of money for! NEVER AGAIN.........Also the delivery driver didnt even tell me they were delivering so it was all rushed and he was in a great hurry to get away! Now i know why!”

Helpful Report

Posted 2 months ago

“Disappointed. I spent over £700 with Ergonomic designs plus £50 in delivery fees but have been left disappointed by the service I received. They delivered the wrong bath waste to me. I alerted them about it the next day but it took over a week to get the right product sent out. I asked for delivery fees to be waived as a small gesture of goodwill but they were unwilling to offer this. Because it took so long for the products to be shipped I was unable to return them and purchase others in time before the bathroom installation. The shower and bath filler are very similar to ones I later found in B&Q but are twice the price but it’s too close to installation for me to return the more expensive ED ones. The only good thing about this experience is that the Odessa vanity looks nice. I have several properties and was willing to furnish them with Ergonomic designs items but I won’t after this experience. Over the last 2 weeks I have made large orders (£500+) with Drench and Victorian Plumbing and have had faster delivery and zero issues with incorrect items. I’ll be shopping with those companies for the other properties not Ergonomic Designs.”

Helpful Report

Posted 3 months ago

“I wanted to to return the Odesa fluted cistern cover due to the colour not matching the colour on their website. Having paid £29.99 for delivery, which I thought was a little excessive, they have messaged me saying the will charge £54.99 to collect. Terrible customer service.”

Helpful Report

Posted 3 months ago

“Customer service is shocking and blunt. No care or consideration and very transactional. Should have been warned when I communicated early on about stock levels.”

Helpful Report

Posted 3 months ago

“Delivery service via DPD is absolutely shocking. They never turned up and they haven’t rang the doorbell and now they’ve rebooked it without my authorisation.”

Helpful Report

Posted 3 months ago

“We bought a very beautiful mixer that we were so excited about. A carton was delivered without the item we ordered unfortunately. We reached out to customer service about this and they said nothing can be done as we didn’t reach out within 48 hours. It’s a £339 expense we’re excepted to just right off no questions asked due to no fault of our own. This is not acceptable as we bought it with our hard earned money and we deserve better support. All we want is the item we bought and paid for in full. Nothing more and nothing less.”

Helpful Report

Posted 3 months ago

“Product did not match the photos. We ordered a vanity unit which looked very appealing on the website. Delivery was quick but we’re disappointed by the quality and finish of the worktop. It was described as a ‘marble effect’ worktop so we did not expect anything close to marble of course, but the photos online had shown it with a nice glossy sheen, when in reality it’s a cheap looking matte laminate, no reflection. We’re having to get a custom replacement from a contractor as returning incurs restocking fees etc.”

Helpful Report

Posted 4 months ago

“The delivery process you use is just not suitable for modern life. Most people between 18 and 65 have jobs which mean they cannot be in to receive items, so to not offer safe place or locker delivery is a waste of time. It would've been helpful to know this before order point.”

Helpful Report

Posted 4 months ago

“On that planet is a left hand L shaped vanity placed upon the right hand side? Company customer service and communication isnt good. They said they'd 'missed' emails and were very unhelpful when trying to return, apart from the fact they want £110 extra to collect and redeliver the correct item, they seemed to find reasons to not accept it back, unless it was in original unopened packaging (which it was) but what if id opened it and found a problem? I do not recommend at all, i definitely wouldn't buy from them again.”

Helpful Report

Posted 5 months ago

“Missing parts. 48 hours later and still no resolution. No phone number. Just email and wait. The products (that actually arrived) look decent but service goes a long way when there is a problem. And this is where we are being let down (especially when there are tradesmen waiting).”

Helpful Report

Posted 5 months ago

“It saddens me to say i thought there was more to my purchase and unfortunately the misunderstanding hasn't been resolved by the help centre.”

Helpful Report

Posted 5 months ago

“I have attempted to return my product within 48 hrs as it arrived scratched, it did not have the appropriate protective film. The bath tap itself is plastic. In the description says ABS chrome that to a lay person did not know this meant plastic. They responded requesting for photos that I sent on the same day and I am still chasing a response. Disappointing service when other companies have organised return pick up and refund promptly.”

Helpful Report

Posted 6 months ago

Ergonomic Designs Bathrooms is rated 4.7 based on 4,730 reviews