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Ergonomic Designs Bathrooms Reviews

4.7 Rating 3,720 Reviews

94 %

of reviewers recommend Ergonomic Designs Bathrooms

Company Reviews

Product Reviews

4.7

Based on 3,720 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Ergonomic Designs Bathrooms:

Ergonomic Designs is a UK based family owned company, and began trading in August 2001. Since then, we have come a long way and more recently we have branched out and now sell a range of kitchen sinks and taps as well as our better known bathroom products. We believe that every customer deserves the best service and products and realise that every bathroom is different, which is why we sell items from well known brands as well as our own branded high quality, but lower priced items. See our customer reviews page to see what our customers say about us!

Visit Website

Phone:

01604 643 736

Email:

Sales@ergonomicdesigns.co.uk

Location:

Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton
Northampton
NN3 6UR

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Ergonomic Designs Bathrooms 5 star review on 25th February 2024

Ergonomic Designs Bathrooms 5 star review on 21st February 2024

Ergonomic Designs Bathrooms 5 star review on 19th November 2023

Ergonomic Designs Bathrooms 5 star review on 10th October 2023

Ergonomic Designs Bathrooms 5 star review on 2nd October 2023

Ergonomic Designs Bathrooms 5 star review on 2nd October 2023

Ergonomic Designs Bathrooms 5 star review on 5th July 2023

94

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a kitchen sink, after waiting for one week I called and I been told that they don’t have the sink I paid for. Brilliant”

Posted 1 week ago

“Ordered of set quad , came with the wrong profiles. Tried to contact them and they just don’t reply and you can’t talk to anyone. Very poor service would never use them again.”

Posted 2 weeks ago

“Goods come damaged and the returns process is terrible even tho Ergonomic are at fault its a joke. Expecting me to wait in from 7am-7pm for collection, like I don’t have a job to do. Would not recommend unless you want over priced damaged goods.”

Posted 1 month ago

“Lovely looking unit but the fitting for the shower hose does not fit standard threads in UK meaning my plumber had a nightmare fashioning an adapter …the adapter supplied in the pack must of been for some other country as it didn’t fit the unit to shower hose outlet 🙄😬”

Posted 1 month ago

“Its supposed to be chrome”

Posted 1 month ago

Good Afternoon, I can see that you have purchased from us a glass to glass corner seal for Wetroom screens? This is the only item on this order so i am unsure what you were expecting to be chrome? The idea of this is and invisible connection between the two pieces of glass. I think you may have confused this with another item? if we can help resolve this at all please contact us directly as I cannot see any communication from yourself. Kind Regards Ergonomic Designs

Posted 1 month ago

“Very poor experience! I bought an item that clearly showed a support arm for a shower screen and spotted that an "additional" arm could be purchased also which further seemed to confirm that one was included as it holds the screen up and provides safety so kind of important! Upon fitting we find that there is no arm included and they are now out of stock. Customer service couldn't care less so I will most certainly never be using this company again. Misleading advertising on two counts and very poor customer service who have no intention apparently of making their offerings more clear so I have no intention of putting any further business their way.”

Posted 1 month ago

“I have purchased 8 showers from this site for one project, one of the showers is not working and trying to get the shower fixed is a joke, They say fill in a form and wait for a reply blur blur, nows friday and i have to wait until Monday for a reply, and then who knows?”

Posted 2 months ago

“I would not recommend anyone to use this company I order a sink and basin from online the colour of the sink was the same on the page it was advertise, when I plumber fitted the basin an sink it was total 2 different colour, I emailed them and sent them photos they refused to do anything about it saying that's how it should look like , you can't get exact match, I've been arguing with them by emailing saying why the advertise it showing exact match on the photo, they sent me email saying sorry we can't do anything about it”

Posted 3 months ago

“Wrong panel sent. After live chat,Sent email with pictures but never got a response back. Still waiting . Told them code number of what was ordered and code of what was sent. Poor . It’s as if you don’t want to know and hope I go away!!”

Posted 4 months ago

“Terrible company to deal with. Still waiting for refund after 3 weeks”

Posted 4 months ago

“Dreadful service. Once a sale has occurred if there is a problem with your purchase do not rely on getting a refund without a fight. Will never use again.”

Posted 4 months ago

“After, phoning and discussing and checking the pictures on the website to decide which shower tray we needed, left or right. we ordered a R/H because the majority of the pictures showed this. when it arrived it was wrong after phoning thinking they had sent the wrong one. we were told that not all makes use the same handling and the make we ordered was the opposite. this has now cost me an extra £92.00 as we had to have it collected and the right one delivered. very confusing and feels very unreasonable. Beware!!!!”

Posted 5 months ago

“Not at all impressed with your return’s policy. Unfortunately you won’t receive another order from us. And I will consider blacklisting you from our contractor network within linked in.”

Posted 6 months ago

“25% restocking fee, just to take back an item which was brand new and in perfect condition? What a rip off. We spent thousands with them, and returned one item, plus paid to send it back (no problem with that). Clearly don't give a *** about customer service. Go somewhere else, avoid!!”

Posted 7 months ago

“This company refuses to honor warranties and just blames the manufacturers No refund or replacements! I personally won't be using them again.”

Posted 7 months ago

“After trying to assemble the shower enclosure we noticed a scratch on the glass. Not very impressed”

Posted 8 months ago

“The spout I ordered is plastic”

Posted 8 months ago

“Tap and waste poor quality less than a year old patches and discolouration to be told that we caused the marks yet none of the other items in the bathroom (gold) from another supplier has gone this way to help rectify the problem they sent me a quote to pay for another one !”

Posted 9 months ago

“I ordered and paid for a radiator and chose the date on which I wanted it delivered which was Thursday 8 June. I cancelled my arrangements for the day in order t be in for the delivery as no indication of morning or afternoon was offered. On Wednesday 7th I received a text from PJH asking me to choose a day for delivery!!! They could not offer me the following day so I had to postpone to this Thursday June 15 and change my arrangements again. Therefore I cannot write a review of the product as I have not seen it; only for the service which has been very poor! I will not be recomending Ergonomic Designs.”

Posted 10 months ago

“Purchased a Vitra Sento vanity unit (£528.00) and just took delivery, the first thing that I noticed was the condition of the packaging, clearly been left for quite a few months, and looked like it was previously opened and then roughly taped back up. When opened found that an internal bracket was broken, I'm assuming whilst stored or a return. Have taken photos of both the packaging and the damage, will now have to go through emailing you to get the replacement fixed!”

Posted 10 months ago

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Ergonomic Designs Bathrooms is rated 4.7 based on 3,720 reviews