Ergonomic Designs Bathrooms Reviews

Name: Ergonomic Designs Bathrooms
Address: Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton, Northampton
Rating: 4.71

4.7 Rating 4,609 Reviews

93 %

of reviewers recommend Ergonomic Designs Bathrooms

4.7

Based on 4,609 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ergonomic Designs Bathrooms:

Ergonomic Designs is a UK based family owned company, and began trading in August 2001. Since then, we have come a long way and more recently we have branched out and now sell a range of kitchen sinks and taps as well as our better known bathroom products. We believe that every customer deserves the best service and products and realise that every bathroom is different, which is why we sell items from well known brands as well as our own branded high quality, but lower priced items. See our customer reviews page to see what our customers say about us!

Visit Website

Phone:

01604 643 736

Email:

Sales@ergonomicdesigns.co.uk

Location:

Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton
Northampton
NN3 6UR

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Ergonomic Designs Bathrooms 5 star review on 26th July 2026

Glen J

Ergonomic Designs Bathrooms 5 star review on 19th July 2026

Maahi H

385

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted to to return the Odesa fluted cistern cover due to the colour not matching the colour on their website. Having paid £29.99 for delivery, which I thought was a little excessive, they have messaged me saying the will charge £54.99 to collect. Terrible customer service.”

Helpful Report

Posted 2 days ago

“Customer service is shocking and blunt. No care or consideration and very transactional. Should have been warned when I communicated early on about stock levels.”

Helpful Report

Posted 5 days ago

“Delivery service via DPD is absolutely shocking. They never turned up and they haven’t rang the doorbell and now they’ve rebooked it without my authorisation.”

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Posted 2 weeks ago

“We bought a very beautiful mixer that we were so excited about. A carton was delivered without the item we ordered unfortunately. We reached out to customer service about this and they said nothing can be done as we didn’t reach out within 48 hours. It’s a £339 expense we’re excepted to just right off no questions asked due to no fault of our own. This is not acceptable as we bought it with our hard earned money and we deserve better support. All we want is the item we bought and paid for in full. Nothing more and nothing less.”

Helpful Report

Posted 3 weeks ago

“Product did not match the photos. We ordered a vanity unit which looked very appealing on the website. Delivery was quick but we’re disappointed by the quality and finish of the worktop. It was described as a ‘marble effect’ worktop so we did not expect anything close to marble of course, but the photos online had shown it with a nice glossy sheen, when in reality it’s a cheap looking matte laminate, no reflection. We’re having to get a custom replacement from a contractor as returning incurs restocking fees etc.”

Helpful Report

Posted 1 month ago

“The delivery process you use is just not suitable for modern life. Most people between 18 and 65 have jobs which mean they cannot be in to receive items, so to not offer safe place or locker delivery is a waste of time. It would've been helpful to know this before order point.”

Helpful Report

Posted 1 month ago

“On that planet is a left hand L shaped vanity placed upon the right hand side? Company customer service and communication isnt good. They said they'd 'missed' emails and were very unhelpful when trying to return, apart from the fact they want £110 extra to collect and redeliver the correct item, they seemed to find reasons to not accept it back, unless it was in original unopened packaging (which it was) but what if id opened it and found a problem? I do not recommend at all, i definitely wouldn't buy from them again.”

Helpful Report

Posted 2 months ago

“Missing parts. 48 hours later and still no resolution. No phone number. Just email and wait. The products (that actually arrived) look decent but service goes a long way when there is a problem. And this is where we are being let down (especially when there are tradesmen waiting).”

Helpful Report

Posted 2 months ago

“It saddens me to say i thought there was more to my purchase and unfortunately the misunderstanding hasn't been resolved by the help centre.”

Helpful Report

Posted 2 months ago

“I have attempted to return my product within 48 hrs as it arrived scratched, it did not have the appropriate protective film. The bath tap itself is plastic. In the description says ABS chrome that to a lay person did not know this meant plastic. They responded requesting for photos that I sent on the same day and I am still chasing a response. Disappointing service when other companies have organised return pick up and refund promptly.”

Helpful Report

Posted 3 months ago

“We have only recently completed installation of the vanity unit as part of ongoing renovation works, and upon installation we identified a clear defect in the basin. Specifically, the front edge of the basin is visibly uneven and warped, which affects both the appearance and finish of the unit. This was not apparent at the time of delivery and only became evident once installed and viewed in situ. Contacted customer support and offered £50 refund which we had to take. The personal cost of removing the unit and refitting would have made it too costly to return, although a return was not offered in any event. Check your product very carefully upon receipt!”

Helpful Report

Posted 3 months ago

“As they put a PIN on all deliveries (even cheap plastic parts) I didn‘t even get the package. Can‘t take time off work to be in to sign whenever DPD send me a message saying they‘re coming. This is only for businesses, not private buyers.”

Helpful Report

Posted 4 months ago

“Item never turned up on time even after phone calls promising delivery,5 days later from first delivery date had to cancel the plumber really messed us up”

Helpful Report

Posted 4 months ago

“Bad service. I was sent a product with a part missing. I reported the matter and supplied photos as requested but still not received a reply. Quick to send product out but extremely slow to reply to issues. This is very bad on the customer satisfaction index.”

Helpful Report

Posted 5 months ago

“Bath arrived damaged”

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Posted 6 months ago

“The item itself is lovely, but the delivery service really let the whole experience down. Told it would arrive at 2pm, didn’t turn up until 5pm and then wouldn’t deliver to my 2nd floor flat, and I was given no opportunity to tell them that detail before they delivered. So it was left on the bottom floor and I had to try to get it up the stairs myself. Ergonomic designs wouldn’t offer a refund on the £30 I paid for this shockingly bad delivery service. Wouldn’t buy from here again purely for the delivery alone.”

Helpful Report

Posted 6 months ago

“I've not even got the item yet how an I supposed to leave a review, 😂”

Helpful Report

Posted 7 months ago

“Pin numbers for delivery driver ....rubbish”

Helpful Report

Posted 7 months ago

“Booked my delivery slot for 05/01/26 was given an allocated time slot of 11am-7pm. On the day given an ETA for 14.05. Items were attempted to be delivered at 16.00. The driver dropped items and broke them.”

Helpful Report

Posted 7 months ago

“The item has not been delivered at all.”

Helpful Report

Posted 7 months ago

Ergonomic Designs Bathrooms is rated 4.7 based on 4,609 reviews