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Ergonomic Designs Bathrooms Reviews

4.7 Rating 3,720 Reviews

94 %

of reviewers recommend Ergonomic Designs Bathrooms

Company Reviews

Product Reviews

4.7

Based on 3,720 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Ergonomic Designs Bathrooms:

Ergonomic Designs is a UK based family owned company, and began trading in August 2001. Since then, we have come a long way and more recently we have branched out and now sell a range of kitchen sinks and taps as well as our better known bathroom products. We believe that every customer deserves the best service and products and realise that every bathroom is different, which is why we sell items from well known brands as well as our own branded high quality, but lower priced items. See our customer reviews page to see what our customers say about us!

Visit Website

Phone:

01604 643 736

Email:

Sales@ergonomicdesigns.co.uk

Location:

Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton
Northampton
NN3 6UR

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Ergonomic Designs Bathrooms 5 star review on 25th February 2024

Ergonomic Designs Bathrooms 5 star review on 21st February 2024

Ergonomic Designs Bathrooms 5 star review on 19th November 2023

Ergonomic Designs Bathrooms 5 star review on 10th October 2023

Ergonomic Designs Bathrooms 5 star review on 2nd October 2023

Ergonomic Designs Bathrooms 5 star review on 2nd October 2023

Ergonomic Designs Bathrooms 5 star review on 5th July 2023

94

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible delivery arrangements. You need to sit at home for a week and maybe one day the bath will be delivered!”

Posted 7 months ago

“what you advertise is a completely different color what arrives, (vanity unit)”

Posted 9 months ago

“I ordered a couple of things and not all were available at the same time. I was told I would need to pay for shipping twice because it will be sent in two batches. That is not usually how it's done. If you have issues supplying what's offered on the website the customer should not have to pay. Also, I needed to provide pictures of an item I wanted to return. It was well within the 2 week return period that is legally required to be offered. I should not have to do this. If I change my mind in something I am able to send it back. There is no need to check with the original supplier. Again, that is not a customer issue.”

Posted 10 months ago

“I received a damaged unit that meant to be getting fitted a few days after it arrived , because it has been damaged I've not had to let the customer know of the delay and it has now cost me of my own money to try and sort the problem that is at hand so I'm now out of pocket and still haven't heard of any more news about receiving a new unit and it's been 4 days since I sent the email , I was really happy with everything else but this has just caused me so much hassle and nothing has been sorted to help me with this problem”

Posted 11 months ago

“Just wish you sold the attachment part of this separately because we now have two shower heads and have had to spend a lot more than we wanted because you wouldn’t take the one ordered by mistake back. Such a shame the customer service is so unhelpful. The product is ok but I wouldn’t use the shop again due to the total lack of care and help given to us in after sales. Be warned if you are thinking of using this shop.”

Posted 1 year ago

Hi Elizabeth, I have looked into this and can see that we did quote you for the spare part required however the lead time was longer than you wanted to wait and therefore chose to purchase the kit. In regards to not accepting the return of the shower head, sadly this was purchased in may 2022 and as it is now april 2023 this was refused. I am sorry you feel we have not done enough to help you but i am unsure what more we could have done in this instance. Kind Regards Ergonomic Designs

Posted 1 year ago

“One of the part is still not delivered. Plumber will not come back to fix it so had to delay fixing the whole WC. So inconvenient, this shouldn’t have been sold if not in stock. Have been told to wait for another 4 weeks.”

Posted 1 year ago

“The glass cup for the toilet brush holder turned up smashed unfortunately. But to be fair, a replacement was sent out immediately and arrived a couple of days later.”

Posted 1 year ago

“Purchased a tap.paid for next day delivery,didn’t turn up when specified, Couldn’t speak to anyone just web chat Explained problem, didn’t come back to me”

Posted 1 year ago

“Speed of delivery was excellent and I was kept informed every step of the way ..top marks ..but the Quality of the product was very poor ..wax left quite disappointed”

Posted 1 year ago

“The shower enclosure was delivered promptly. On unpacking the shower enclosure it was found to be missing four top and bottom door seals. Contacted Ergonomics to inform of the missing parts they said they would contact Frontline Bathroom Ltd who supplied the shower enclosure. Frontline did not have any seals in stock nor could they advise when these seals might be in stock. They have offered to take back the original one and replace it with a new one. I have suggested they might like to break open the pack in their warehouse and just send us the seals. To save on courier costs and save the planet. Awaiting a response from Frontline.”

Posted 2 years ago

“Let down by Delivery service. Paid £40 for Delivery. Very large bath was delivered by 1 man lucky it was not damaged the way he offloaded it. Then when I took all rapping off realised he had not delivered the feet with it. Also Delivery driver did not contact me an hour before Delivery as stated on Delivery note !.”

Posted 2 years ago

“Delivery was really good with communication about times etc. However, the product is not. The pictures look amazing. Wall tap heads don’t line up - the top knob is square but the lower one is at an angle and are still continuing to drip when turned off even after multiple attempts by my tradesman to fit them. Please advise”

Posted 2 years ago

“The delivery of the products was good but the shower tray was still drying from being made (underneath on the bottom side) and the edges of the shower tray were rough and very sharp - actually very dangerous to fit. I was quite disappointed”

Posted 2 years ago

“**Warning** Please be aware when ordering larger items from Ergonomic Designs, these will be dispatched directly from the supplier, please save all packaging, do not rip, tear or cut any of it, should you wish to return anything damaged packaging will be used as an excuse not to process the return.** Delivery was good, but my experience with Ergonomic Design was tainted by there lack of after service, you can not talk to customer services, it' has to go through there website help desk.”

Posted 2 years ago

“Called them to check availability for 4 products and all have been confirmed as in stock, so I’ve placed the order and paid for it. Couple of hours later I’ve received an email saying that 2 item are not in stock and I have to wait 2-4 weeks. I,ve asked for a refund and waited more than a week to get my money back.”

Posted 2 years ago

“Purchased a 3 way valve to replace an existing one. Was delighted when I found one made in the UK. It didn’t work. ED insisted it was my setup, the one that had worked for 10 years, that was at fault. I told them I was returning the item. ED said it would be sent back to the manufacturer to be tested before anything further would happen. No fault was found. I gave three stars because I did get my money back (minus the postage) though this seemed to be a concession of the manufacturer and not ED. I bought another from a competitor and it is working. I suspect the fault is down to the non-return valve inside, it’s too stiff. I have a pump fitted because the pressure is low but it needs some water movement to know to turn on. What annoyed me the most was the insistence that it was my system, there wasn’t any acceptance that the product could be the problem. So if that’s how the valve is designed to be then maybe the fault lies with EDs description and information. I’ll be sticking with their competitor from now on.”

Posted 2 years ago

“What we ordered from the website unfortunately the colours of worktop was different. This has been a complete waste as this doesn't match colour in the bathroom. We ordered a 1200 wall hung vanity unit but we received two 600units. Not happy with the service provided.”

Posted 3 years ago

“Was a little bit disappointed this time round when I ordered. I paid an extra £20 to have the parts ordered sooner, only to be told by the delivery company there is no way they would deliver on the date suggested as they were not in the area. ED shouldn’t be offering this service if you can’t follow through on it, End result, no discount given or any apology, all I received was a ‘we are happy to cancel the order’ Usually a very good service.”

Posted 3 years ago

“Whilst I accept I didn’t unpack the shower tray immediately, it was in fact several weeks later, when I did unpack it and it was cracked I was simply told nothing could be done and I would have to buy another one. Disappointing.”

Posted 4 years ago

“My shower tray and waste unit was due to be delivered on Monday. I had to take a valuable day off work as no timescale was given. After 3 p.m. i called to ask how much longer it would be until delivery. After Ergonomic Designs calling the supplier, they called me back and said there had been an issue and it would not be delivered today. I paid £45.99 for this service and not only did i not get a courtesy call to tell me of an issue bit i did not receive the service that i paid for. Ergomomic Designs have been helpful with resceduling the delivery, but i think the initial communication and service that i paid for has been poor, not to mention a completely wasted day off work. There has been no mention of any recompense which i feel is poor bearing in mind the circumstances. I await the newly agreed delivery date this Thursday...….since this issue the Team have made amends and their service on my second order was exemplary.”

Posted 4 years ago

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Ergonomic Designs Bathrooms is rated 4.7 based on 3,720 reviews