Ergonomic Designs Bathrooms Reviews

Name: Ergonomic Designs Bathrooms
Address: Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton, Northampton
Rating: 4.70

4.7 Rating 4,696 Reviews

93 %

of reviewers recommend Ergonomic Designs Bathrooms

4.7

Based on 4,696 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Ergonomic Designs Bathrooms:

Ergonomic Designs is a UK based family owned company, and began trading in August 2001. Since then, we have come a long way and more recently we have branched out and now sell a range of kitchen sinks and taps as well as our better known bathroom products. We believe that every customer deserves the best service and products and realise that every bathroom is different, which is why we sell items from well known brands as well as our own branded high quality, but lower priced items. See our customer reviews page to see what our customers say about us!

Visit Website

Phone:

01604 643 736

Email:

Sales@ergonomicdesigns.co.uk

Location:

Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton
Northampton
NN3 6UR

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Ergonomic Designs Bathrooms 5 star review on 13th September 2026

416

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous unit but quality of top supplied is very poor - a cheap mdf. It’s was advertised a “white marble”, with only the small print stating it was mdf. Ergonomic designs wouldn’t exchange or refund the top, which is disappointing.”

Helpful Report

Posted 4 days ago

“The cover for the taps is scratched. I have emailed them 4 times and I haven’t had a reply. I have sent them photos but I still haven’t had a response.”

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Posted 3 weeks ago

“Supporting bar only 100mm long.”

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Posted 4 months ago

“2 orders placed. a lot of money spent, impossible to deal with. you cant call them and when you email them, they take ages to get back to you! its like getting blood out of a stone! although the products that have arrived are good quality, the customer service definately leaves a lot to be desired.”

Helpful Report

Posted 7 months ago

“Delivery was quick but when I received my order, I checked on delivery but when it came to fitting it the bathroom workman said there was a piece missing - it’s not an obvious piece and not even labelled on the instructions so it wouldn’t have been noticed, it should’ve been attached. Was made to pay another £14.99 + £6.50 delivery for a small ring attachment which I felt was not fair when I had already spent £370 and it was a manufacturer fault.”

Helpful Report

Posted 8 months ago

“Vanity is ok, faded on corners where bent round on doors, but won’t see that once sinks in. Sink has two chips in the enamel.”

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Posted 10 months ago

“Delivered packages with a combined weight of 84kg and expected the purchaser to help lift into property. It should not be expected that the purchaser to undertake the task. The purchaser had an injury and it was made worse by this task. Manning of courier should be reflect the products being delivered.”

Helpful Report

Posted 11 months ago

“Although not yet fitted, the vanity unit looks good but the delivery came with the handle for the unit missing. I did raise the issue within the 48 hour window and have sin e had the issue resolved. However, when I raised the issue, I did not get an apology at all. Fora company that prides itself on customer service this unacceptable. When I didn't get a response to by email proof I sent, I used the we chat service to be told, a ticket has been raised, in affect, you will have to wait. Again, no apology. If any senior management would like to reach out feel free to, this is not what good customer service should like. When you have messaged up, a simple sorry does matter.”

Helpful Report

Posted 11 months ago

“There was no receipt/invoice forwarded to me on email. Also no paper copy of the item ordered and the length of guarantee. It's as if you don't want me to know!”

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Posted 1 year ago

“My order was due to be delivered on Thursday 2nd October and was given a message to say it was out for delivery with an ETA. I made sure I was home to take the delivery but it never arrived. It didn’t arrive the next day either and was told the courier company would contact me direct. No delivery on the Saturday and no contact. I have now had to delay my tradespeople as I don’t know when the goods will be delivered.”

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Posted 1 year ago

“Delivery was fast but wrong items were delivered and no one is responding to us about it to get the issue resolved”

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Posted 1 year ago

“Optional accessories not compatible, product appeared to have discoloured and some items felt a bit cheap, so didn5 fit and found similarly priced alternatives.”

Helpful Report

Posted 1 year ago

“Items out of stock, while on their website when ordering it states that the items are in stock..”

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Posted 1 year ago

“Delivery was very quick, however it was delivered damaged. Reported the damage by phoning and then sending an email with images of damage only to be asked to send pre images as initial ones were not good enough.”

Helpful Report

Posted 1 year ago

“Bought a shower unit ( identical to one we had purchased already without problem) and on one of the first times it was used, one of the rubber nozzles fell out and was washed down the drain. Had to pay £6.50 to get a replacement for what I consider a faulty item.”

Helpful Report

Posted 1 year ago

“I was pleased to find all the items I needed with one company. Most items were reasonably priced too except for one item which was £100 more than elsewhere. So I used the live chat & called to see if they would price match, I was surprised to get a blunt NO on both occassions..... very short sited customer service, will take my £670 order elswhere......”

Helpful Report

Posted 2 years ago

“We ordered a set of vanity units for a new bathroom, including a toilet and sink. When the product was delivered, as instructed, we inspected the various boxes and found that 2 of the 3 vanity unit sections had flaws, as did the sink. We asked Ergonomic to explain why these faults had passed Quality Control, and sought assurances as to whether we would have further issues, given the various faults notified. Ergonomic replied that they had contacted the manufacturer, who would soon respond. We are still awaiting this response nearly 3 weeks later! In practice, Ergonomic replaced one of the two faulty vanity units (despite our seeking both replacements), as well as the sink, but we have never received any explanation for the faults, or assurance that the units will not damage further with use. Due to the delays in receiving a satisfactory solution, and with our bathroom fitter nearing completion of the project, we ended up having to accept this unsatisfactory position, and have to keep our fingers crossed that the units will not scuff or chip further with use. Time will tell.”

Helpful Report

Posted 2 years ago

“Terrible delivery arrangements. You need to sit at home for a week and maybe one day the bath will be delivered!”

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Posted 3 years ago

“what you advertise is a completely different color what arrives, (vanity unit)”

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Posted 3 years ago

“I ordered a couple of things and not all were available at the same time. I was told I would need to pay for shipping twice because it will be sent in two batches. That is not usually how it's done. If you have issues supplying what's offered on the website the customer should not have to pay. Also, I needed to provide pictures of an item I wanted to return. It was well within the 2 week return period that is legally required to be offered. I should not have to do this. If I change my mind in something I am able to send it back. There is no need to check with the original supplier. Again, that is not a customer issue.”

Helpful Report

Posted 3 years ago

Ergonomic Designs Bathrooms is rated 4.7 based on 4,696 reviews