Ergonomic Designs Bathrooms Reviews

Name: Ergonomic Designs Bathrooms
Address: Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton, Northampton
Rating: 4.72

4.7 Rating 4,273 Reviews

94 %

of reviewers recommend Ergonomic Designs Bathrooms

4.7

Based on 4,273 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Ergonomic Designs Bathrooms:

Ergonomic Designs is a UK based family owned company, and began trading in August 2001. Since then, we have come a long way and more recently we have branched out and now sell a range of kitchen sinks and taps as well as our better known bathroom products. We believe that every customer deserves the best service and products and realise that every bathroom is different, which is why we sell items from well known brands as well as our own branded high quality, but lower priced items. See our customer reviews page to see what our customers say about us!

Visit Website

Phone:

01604 643 736

Email:

Sales@ergonomicdesigns.co.uk

Location:

Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton
Northampton
NN3 6UR

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Ergonomic Designs Bathrooms 5 star review on 21st October 2025

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Ergonomic Designs Bathrooms 5 star review on 19th October 2025

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Ergonomic Designs Bathrooms 5 star review on 17th October 2025

Lorraine S

242

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a close-coupled toilet from Ergonomic Designs but when I tried to install it, at first the cistern would not line up with the pan. I reported it to them but they would only send the issue on to the manufacturer and refused to sort it out. They seem to think that a consumer only has the right to a replacement from them for 30 days. They failed / refuse to understand the law and or to sort the problem. The issue relates to the poor quality of the gasket, something their quality control should have checked. I've had to identify the problem (I'm just a DIY'er) and have asked them to replace the gasket, but am not holding my breath. FYI, in the recent past, I've bought another close-coupled toilet, 2 other washbasins, 2 shower trays, taps and a shower screen, all of which I installed with no problems. The stuff fits squarely and doesn't leak, unlike this latest purchase. It's disappointing that they lack the care and skill to help on this occasion. Customer service has very clearly deteriorated. UPDATE: Dealing with ED's response, clearly the responder has failed to read the email trail. The request for images was made by Alex at 15.10 on 15 May and the images were sent at 15.48 and 16.07 on 15 May. Contrary to the assertion that the parts were available the following day, they were not made available to me until 31 May, some 16 days later as the email from the Beth, the Customer Service Manager. states at 11.24. The issue, which ED continue to fail to understand, is that my contract is with them but all they wanted to do was to lay off the issue with the manufacturer, when all that was required was a better, more substantial gasket. Instead, they chose to argue with me and deny their responsibility to fix the problem. So much for 7 years of loyalty.”

Helpful Report

Posted 1 year ago

Good Morning, I have looked into this and can see this has been resolved in full with a new gasket supplied the following day. From what I can see, there has been no delay or hesitation in resolving this for you from our end, I can see the stumbling block in getting this sorted was your refusal to send images of the issue you were having. Unfortunately images will always be required to show the problem to get parts sent to yourself. As soon as these were received the replacement part was on its way the same day. I can see my colleagues have replied swiftly and politely and I feel a good level of service has been provided, Id kindly ask your review be amended to reflect the resolution of this issue. kind regards Ergonomic Designs

Posted 1 year ago

“I ordered a kitchen sink, after waiting for one week I called and I been told that they don’t have the sink I paid for. Brilliant”

Helpful Report

Posted 1 year ago

Hi, I am very sorry for this issue you experienced, I can see the order was cancelled and refunded 4 days after purchase and this was due to an issue with Frankes chosen uk distributor that we were unaware of when you placed the order. The refund was processed in full straight away to resolve this issue. Once again please accept our apologies for this. Kind regards Ergonomic Designs

Posted 1 year ago

“Ordered of set quad , came with the wrong profiles. Tried to contact them and they just don’t reply and you can’t talk to anyone. Very poor service would never use them again.”

Helpful Report

Posted 1 year ago

“Goods come damaged and the returns process is terrible even tho Ergonomic are at fault its a joke. Expecting me to wait in from 7am-7pm for collection, like I don’t have a job to do. Would not recommend unless you want over priced damaged goods.”

Helpful Report

Posted 1 year ago

Hi, I am really sorry this arrived damaged, we have arranged collection as quickly as possible to enable this to come back and refund you in full. Sadly the fragile goods courier does not allow us to book timed collections however we have offered to collect on the most convenient day for yourself and the courier does then provide eta's on the day. I do understand the frustration having to wait for the collection of a damaged item and i do apologise for this. Kind regards Ergonomic Designs

Posted 1 year ago

“Lovely looking unit but the fitting for the shower hose does not fit standard threads in UK meaning my plumber had a nightmare fashioning an adapter …the adapter supplied in the pack must of been for some other country as it didn’t fit the unit to shower hose outlet 🙄😬”

Helpful Report

Posted 1 year ago

Hi, I cannot see that we have been contacted in regards to this, however the shower valve comes with a half inch connector and a 3/4 inch connector. one is attached to the valve and one is in the box separately. This is so it suits the majority of installations. Kind regards Ergonomic Designs

Posted 1 year ago

“Its supposed to be chrome”

Helpful Report

Posted 1 year ago

Good Afternoon, I can see that you have purchased from us a glass to glass corner seal for Wetroom screens? This is the only item on this order so i am unsure what you were expecting to be chrome? The idea of this is and invisible connection between the two pieces of glass. I think you may have confused this with another item? if we can help resolve this at all please contact us directly as I cannot see any communication from yourself. Kind Regards Ergonomic Designs

Posted 1 year ago

“Very poor experience! I bought an item that clearly showed a support arm for a shower screen and spotted that an "additional" arm could be purchased also which further seemed to confirm that one was included as it holds the screen up and provides safety so kind of important! Upon fitting we find that there is no arm included and they are now out of stock. Customer service couldn't care less so I will most certainly never be using this company again. Misleading advertising on two counts and very poor customer service who have no intention apparently of making their offerings more clear so I have no intention of putting any further business their way.”

Helpful Report

Posted 1 year ago

“I have purchased 8 showers from this site for one project, one of the showers is not working and trying to get the shower fixed is a joke, They say fill in a form and wait for a reply blur blur, nows friday and i have to wait until Monday for a reply, and then who knows?”

Helpful Report

Posted 1 year ago

“I would not recommend anyone to use this company I order a sink and basin from online the colour of the sink was the same on the page it was advertise, when I plumber fitted the basin an sink it was total 2 different colour, I emailed them and sent them photos they refused to do anything about it saying that's how it should look like , you can't get exact match, I've been arguing with them by emailing saying why the advertise it showing exact match on the photo, they sent me email saying sorry we can't do anything about it”

Helpful Report

Posted 1 year ago

“Wrong panel sent. After live chat,Sent email with pictures but never got a response back. Still waiting . Told them code number of what was ordered and code of what was sent. Poor . It’s as if you don’t want to know and hope I go away!!”

Helpful Report

Posted 1 year ago

“Terrible company to deal with. Still waiting for refund after 3 weeks”

Helpful Report

Posted 1 year ago

“Dreadful service. Once a sale has occurred if there is a problem with your purchase do not rely on getting a refund without a fight. Will never use again.”

Helpful Report

Posted 1 year ago

“After, phoning and discussing and checking the pictures on the website to decide which shower tray we needed, left or right. we ordered a R/H because the majority of the pictures showed this. when it arrived it was wrong after phoning thinking they had sent the wrong one. we were told that not all makes use the same handling and the make we ordered was the opposite. this has now cost me an extra £92.00 as we had to have it collected and the right one delivered. very confusing and feels very unreasonable. Beware!!!!”

Helpful Report

Posted 1 year ago

“Not at all impressed with your return’s policy. Unfortunately you won’t receive another order from us. And I will consider blacklisting you from our contractor network within linked in.”

Helpful Report

Posted 1 year ago

“25% restocking fee, just to take back an item which was brand new and in perfect condition? What a rip off. We spent thousands with them, and returned one item, plus paid to send it back (no problem with that). Clearly don't give a *** about customer service. Go somewhere else, avoid!!”

Helpful Report

Posted 2 years ago

“This company refuses to honor warranties and just blames the manufacturers No refund or replacements! I personally won't be using them again.”

Helpful Report

Posted 2 years ago

“After trying to assemble the shower enclosure we noticed a scratch on the glass. Not very impressed”

Helpful Report

Posted 2 years ago

“The spout I ordered is plastic”

Helpful Report

Posted 2 years ago

“Tap and waste poor quality less than a year old patches and discolouration to be told that we caused the marks yet none of the other items in the bathroom (gold) from another supplier has gone this way to help rectify the problem they sent me a quote to pay for another one !”

Helpful Report

Posted 2 years ago

“I ordered and paid for a radiator and chose the date on which I wanted it delivered which was Thursday 8 June. I cancelled my arrangements for the day in order t be in for the delivery as no indication of morning or afternoon was offered. On Wednesday 7th I received a text from PJH asking me to choose a day for delivery!!! They could not offer me the following day so I had to postpone to this Thursday June 15 and change my arrangements again. Therefore I cannot write a review of the product as I have not seen it; only for the service which has been very poor! I will not be recomending Ergonomic Designs.”

Helpful Report

Posted 2 years ago

Ergonomic Designs Bathrooms is rated 4.7 based on 4,273 reviews