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Ergonomic Designs Bathrooms Reviews

4.7 Rating 3,720 Reviews

94 %

of reviewers recommend Ergonomic Designs Bathrooms

Company Reviews

Product Reviews

4.7

Based on 3,720 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Ergonomic Designs Bathrooms:

Ergonomic Designs is a UK based family owned company, and began trading in August 2001. Since then, we have come a long way and more recently we have branched out and now sell a range of kitchen sinks and taps as well as our better known bathroom products. We believe that every customer deserves the best service and products and realise that every bathroom is different, which is why we sell items from well known brands as well as our own branded high quality, but lower priced items. See our customer reviews page to see what our customers say about us!

Visit Website

Phone:

01604 643 736

Email:

Sales@ergonomicdesigns.co.uk

Location:

Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton
Northampton
NN3 6UR

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Ergonomic Designs Bathrooms 5 star review on 25th February 2024

Ergonomic Designs Bathrooms 5 star review on 21st February 2024

Ergonomic Designs Bathrooms 5 star review on 19th November 2023

Ergonomic Designs Bathrooms 5 star review on 10th October 2023

Ergonomic Designs Bathrooms 5 star review on 2nd October 2023

Ergonomic Designs Bathrooms 5 star review on 2nd October 2023

Ergonomic Designs Bathrooms 5 star review on 5th July 2023

94

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The rail looks fine but the attachment to the wall is loose in the rail and having fitted the attachment horizontally the weight of the rail then made the whole fitting lop sided.”

Posted 3 months ago

“You need to use a delivery service that provides proper tracking. This is a must in this "fast moving" day and age.”

Posted 4 months ago

“Would be really useful if your website told customers that the showroom is shut. Warehouse only open to collect orders. Made a 50 mile round trip for nothing”

Posted 6 months ago

Good Afternoon, Our warehouse staff will always try to help if they are able if someone does arrive however we do list under the showroom opening times on our website that it is currently closed. Showroom opening times Our Northampton showroom is currently being refurbished and will re-open shortly. You can still place orders online and collect orders! please do contact us via the website if we can assist with anything you need. kind regards Ergonomic Designs

Posted 6 months ago

“Nice vanity unit but thought the £45 Delivery was more than a bit steep!”

Posted 7 months ago

“When I ordered, the item was showing in stock, so paying the next day delivery, I expected delivery to be prompt. I was emailed to say the item was actually "OOS". So It was confirmed in an email the item ordered would be sent when stock allowed, and I would be refunded the delivery charge as a gesture of goodwill. I was not refunded the amount promised. So I am not impressed.”

Posted 8 months ago

“Delivery 1 week late, no communication to inform of delay,. Average products. Unhelpful delivery driver.”

Posted 8 months ago

“Not bad for delivery, but after sales could be better. No extra care for loyal customers”

Posted 11 months ago

“Your a bit quick asking for reviews. Hadn’t even been delivered yet!!!!”

Posted 1 year ago

“Ordering and delivery was great although one box was damaged. Without having had a chance to report this a second one arrived without any request. Sadly our error, the products are too big so we are trying to return them. Hall still full of boxes so will update when returns have been successful.”

Posted 1 year ago

Hi, Thank you for your review, apologies this was damaged initially and the replacement was slightly over efficient. I can see your return has processed fully and is with our accounts team to refund to yourself today and hopefully thats all resolved then for you. Do let us know if we can help further. Kind regards Ergonomic Designs

Posted 1 year ago

“How did we do? Not very good to be honest! Delivery was an absolute shambles and I had to pay £15 for the privilege!! Was told by the courier I no longer lived at my address, then my order was refused, just an absolute balls up to be fair. Not happy at all”

Posted 1 year ago

“Delivery was very late with no notification”

Posted 1 year ago

Hi Malcom, I have looked into this and i can see your delivery was made on the 14th as expected, after contacting yourself you have advised the delivery arrived 2 hours after the estimated delivery slot the courier had offered you. Sadly with large fragile goods deliveries they can take longer than expected to deliver and traffic conditions can slow them down, this is why the slot offered is only an estimate. I am sorry you were disappointed with this slight delay but unfortunately this is outside of our control. Please do let us know if we can do anything to help with this. kind regards Ergonomic Designs

Posted 1 year ago

“Good product,delivery on time. However,one man sent with extremely heavy shower tray, waste was included but never arrived.Hope this helps your service.”

Posted 1 year ago

“I would of like to of give a 5 star rating as the service was fast and efficient but the quality of goods were lacking, some parts were missing and some parts were just very poor quality.”

Posted 1 year ago

“I'm happy with the ease of ordering, communication and the product itself. However, I'm very disappointed with the packaging or should I say total lack of packaging protecting the sink unit and sink which arrived in a box with no protection. It was so lucky that the sink isn't damaged and the sink unit itself only had the outer edges slightly marked. I think there should be some form of protection used to lessen the likelihood of damages occurring in transit.”

Posted 1 year ago

“Quality of product is fabulous but delivery information provided was not followed .”

Posted 1 year ago

“There was no problem about the goods but the notice for the first delivery attempt was very short and we were not able to receive the goods. We were charged to re-arrange it and was told we would receive a call before delivery, but no call was received and the delivery turned up when we were not there.”

Posted 1 year ago

“Delivery too expensive and minor scratches on mirror”

Posted 1 year ago

“The last item I purchased from yourselves, there is a part missing. I did contact yourselves & hopefully it will be resolved this coming week”

Posted 2 years ago

“The products I ordered are great and delivery prompt, however I was charged 2 separate delivery charges for 2 items on the same order which I found extremely disappointing. I feel if spending a certain amount then delivery should not be charged for. If I could've sourced the products elsewhere, I would not have bought from here because of delivery charge.”

Posted 2 years ago

“I bought the wrong item from you I’m mistake them bought the right one then you charge me £30 to pick up the first item NOT Very happy”

Posted 2 years ago

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Ergonomic Designs Bathrooms is rated 4.7 based on 3,720 reviews