Ergonomic Designs Bathrooms Reviews

Name: Ergonomic Designs Bathrooms
Address: Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton, Northampton
Rating: 4.72

4.7 Rating 4,078 Reviews

94 %

of reviewers recommend Ergonomic Designs Bathrooms

4.7

Based on 4,078 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Ergonomic Designs Bathrooms:

Ergonomic Designs is a UK based family owned company, and began trading in August 2001. Since then, we have come a long way and more recently we have branched out and now sell a range of kitchen sinks and taps as well as our better known bathroom products. We believe that every customer deserves the best service and products and realise that every bathroom is different, which is why we sell items from well known brands as well as our own branded high quality, but lower priced items. See our customer reviews page to see what our customers say about us!

Visit Website

Phone:

01604 643 736

Email:

Sales@ergonomicdesigns.co.uk

Location:

Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton
Northampton
NN3 6UR

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Ergonomic Designs Bathrooms 5 star review on 28th May 2025

Mark H

Ergonomic Designs Bathrooms 5 star review on 27th May 2025

Christine G

Lorenzo C

Ergonomic Designs Bathrooms 5 star review on 22nd May 2025

Karla W

Ergonomic Designs Bathrooms 5 star review on 21st May 2025

Paul A

149

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery was one day later than stated when purchased,even though you stated that you try to deliver before that date”

Helpful Report

Posted 2 months ago

“Instructions are a nightmare to understand. Small seal needs to be straight not curled it took hours to fit. Nice looking but should come with a better instruction manual.”

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Posted 2 months ago

“I am somewhat perplexed when I received my order for this, item to find its product tech description was not up to what was advertised. I was looking for a .1-.2bar low pressure tap and on reading the attached sheet that came with the tap it was in fact .5bar. Unfortunately, this property I was fitting it into is a bungalow with only a 2m head. I have since purchased another tap from a local supplier but not sure whather it is worth returning for a credit. Maybe you can advise on this matter”

Helpful Report

Posted 3 months ago

“Although Ergonomic Designs sent the order out immediately, the UPS courier service has failed to deliver the items that are now delaying progress of my bathroom fit. UPS say they have attempted to deliver twice, I have been here to receive the parcel, UPS are a useless delivery company, all the other couriers see to manage to deliver to me without a problem. Fingers crossed they get it here on the third attempt, Such a pity that UPS have let your business down.”

Helpful Report

Posted 4 months ago

“buying process was fine but unfortunately the new shower head was a different size to my shower. There was no dimension on the product description and I tried to buy the same brand as the original so it would fit”

Helpful Report

Posted 7 months ago

“Very good site,value for money, efficiency and care with delivery. Unfortunately Kudos had put the label THIS SURFACE ON THE OUTSIDE on the wrong side of the glass panel. With Sam's team help I was able to determine which was the correct way round to install the glass panel. The installation instructions were very explicit and easy to follow. Job done.”

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Posted 10 months ago

“The rail looks fine but the attachment to the wall is loose in the rail and having fitted the attachment horizontally the weight of the rail then made the whole fitting lop sided.”

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Posted 1 year ago

“You need to use a delivery service that provides proper tracking. This is a must in this "fast moving" day and age.”

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Posted 1 year ago

“Would be really useful if your website told customers that the showroom is shut. Warehouse only open to collect orders. Made a 50 mile round trip for nothing”

Helpful Report

Posted 1 year ago

Good Afternoon, Our warehouse staff will always try to help if they are able if someone does arrive however we do list under the showroom opening times on our website that it is currently closed. Showroom opening times Our Northampton showroom is currently being refurbished and will re-open shortly. You can still place orders online and collect orders! please do contact us via the website if we can assist with anything you need. kind regards Ergonomic Designs

Posted 1 year ago

“Nice vanity unit but thought the £45 Delivery was more than a bit steep!”

Helpful Report

Posted 1 year ago

“When I ordered, the item was showing in stock, so paying the next day delivery, I expected delivery to be prompt. I was emailed to say the item was actually "OOS". So It was confirmed in an email the item ordered would be sent when stock allowed, and I would be refunded the delivery charge as a gesture of goodwill. I was not refunded the amount promised. So I am not impressed.”

Helpful Report

Posted 1 year ago

“Delivery 1 week late, no communication to inform of delay,. Average products. Unhelpful delivery driver.”

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Posted 1 year ago

“Not bad for delivery, but after sales could be better. No extra care for loyal customers”

Helpful Report

Posted 2 years ago

“Your a bit quick asking for reviews. Hadn’t even been delivered yet!!!!”

Helpful Report

Posted 2 years ago

“Ordering and delivery was great although one box was damaged. Without having had a chance to report this a second one arrived without any request. Sadly our error, the products are too big so we are trying to return them. Hall still full of boxes so will update when returns have been successful.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your review, apologies this was damaged initially and the replacement was slightly over efficient. I can see your return has processed fully and is with our accounts team to refund to yourself today and hopefully thats all resolved then for you. Do let us know if we can help further. Kind regards Ergonomic Designs

Posted 2 years ago

“How did we do? Not very good to be honest! Delivery was an absolute shambles and I had to pay £15 for the privilege!! Was told by the courier I no longer lived at my address, then my order was refused, just an absolute balls up to be fair. Not happy at all”

Helpful Report

Posted 2 years ago

“Delivery was very late with no notification”

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Posted 2 years ago

Hi Malcom, I have looked into this and i can see your delivery was made on the 14th as expected, after contacting yourself you have advised the delivery arrived 2 hours after the estimated delivery slot the courier had offered you. Sadly with large fragile goods deliveries they can take longer than expected to deliver and traffic conditions can slow them down, this is why the slot offered is only an estimate. I am sorry you were disappointed with this slight delay but unfortunately this is outside of our control. Please do let us know if we can do anything to help with this. kind regards Ergonomic Designs

Posted 2 years ago

“Good product,delivery on time. However,one man sent with extremely heavy shower tray, waste was included but never arrived.Hope this helps your service.”

Helpful Report

Posted 2 years ago

“I would of like to of give a 5 star rating as the service was fast and efficient but the quality of goods were lacking, some parts were missing and some parts were just very poor quality.”

Helpful Report

Posted 2 years ago

“I'm happy with the ease of ordering, communication and the product itself. However, I'm very disappointed with the packaging or should I say total lack of packaging protecting the sink unit and sink which arrived in a box with no protection. It was so lucky that the sink isn't damaged and the sink unit itself only had the outer edges slightly marked. I think there should be some form of protection used to lessen the likelihood of damages occurring in transit.”

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Posted 2 years ago

Ergonomic Designs Bathrooms is rated 4.7 based on 4,078 reviews