Ergonomic Designs Bathrooms Reviews

Name: Ergonomic Designs Bathrooms
Address: Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton, Northampton
Rating: 4.72

4.7 Rating 4,362 Reviews

94 %

of reviewers recommend Ergonomic Designs Bathrooms

4.7

Based on 4,362 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Ergonomic Designs Bathrooms:

Ergonomic Designs is a UK based family owned company, and began trading in August 2001. Since then, we have come a long way and more recently we have branched out and now sell a range of kitchen sinks and taps as well as our better known bathroom products. We believe that every customer deserves the best service and products and realise that every bathroom is different, which is why we sell items from well known brands as well as our own branded high quality, but lower priced items. See our customer reviews page to see what our customers say about us!

Visit Website

Phone:

01604 643 736

Email:

Sales@ergonomicdesigns.co.uk

Location:

Ergonomic Designs Ltd Unit 2 Cirrus Park Lower Farm Road Moulton Park Industrial Estate Northampton
Northampton
NN3 6UR

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Ergonomic Designs Bathrooms 5 star review on 6th December 2025

Sam S

Philip S

276

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worktop we had was damaged one side so went to reverse so this was hidden rather than return item and found a defect in build as edge wasn't straight. Raised this with their customer service team per policy found on website and didn't want to know or honour this. Very disappointed all for the sake of a £34 worktop having spent a few hundred pounds on two bathrooms through them.”

Helpful Report

Posted 4 years ago

“I have been delivered a cabinet and during deliver or at pick it got damaged. When I opened there were scratch marks. Now retailer is not refunding for their mistake. I have raised a complaint and dispute”

Helpful Report

Posted 4 years ago

I am unsure how to resolve this for you, we offered to collect the item for a refund and you advised to cancel the collection. We can arrange for a collection once again. You have advised you do not want to return it however you are asking for a refund, we cannot offer a refund unless the item is returned. Please advise if you would like the collection rebooking of the item if you do not want us to do this i am unsure how to move forwards on this.

Posted 4 years ago

“The fact that I have received an email to write a review for an order they had to refund as could not deliver as agreed says it all about this companies service! They asked me to wait In all day to sign for something even though they had our private gate code and then failed to deliver and then told me I had to take another day off work as they needed a signature even though I advised a coded secure place to leave. Use at your own risk of time and effort”

Helpful Report

Posted 4 years ago

I am sorry to hear that you are not happy with our service, however we feel that the account you have portrayed above is very misleading and not accurate to the events that happened. You emailed us on the day of delivery, which we had emailed to advise of, advising that the telephone number you had provided was incorrect, and that you also had a gate code. This was not provided in the customer notes section when the order was placed, and was unfortunately too late to pass onto the driver. He was also unable to contact you, as the number provided when you placed your order, was incorrect. When the team replied to you to say that they would do their best to get the correct details and gate code to the driver before he attempted delivery, you then advised that there wasn't actually anyone at home to take delivery of the order, but that your partner might be at home when the driver arrived, if not you would like delivery the following day, which the team did reply to to say wasn't going to be doable as delivery was already out. By this stage it was into the afternoon, and delivery had already been attempted, but the driver could not gain access, and no one was available to sign for the items. We offered an alternative date for delivery, but you advised no one could be at home at any time to sign for the delivery, and as we cannot just leave items (this is to protect ourselves and you), that you would like the order cancelled for refund, which we promptly obliged with. We do advise this in our terms and conditions which you have to accept prior to placing an order, in our delivery information section, and on your despatch email. I am surprised to see that you are unhappy with the service when you have had extensive contact with our team and at no point expressed this, in fact you have thanked us for our help and apologised for providing the incorrect details. We would have been happy to address this for you, if you had raised any concerns at that point.

Posted 4 years ago

“This is the shorter version of my review… If you looking for a good product then "avoid" buying this specific “TrayMate” tray as we have had bad experience after installation. The manufacturer response received on feedback was out of date on letter head 2020 after the issue was reported.. Also the Tray is “NOT2 life time guarantee as advertised as in manufactures response given to me confirms that it only gives 50yrs. The tray thickness is 25mm on outer side which goes to 10mm to centre resin. The tray is made from Resin which the Manufacturer could not even provide a good response or defend on the product manufactured and sold. Our Builder who has 14yrs experience in the trade of Bathroom and Kitchen fitting is well known locally for his workmanship and I was told the tray was not installed properly. The tray laid on 6mm Cement board resting on "2in by 4in" wood frame was not sufficient enough and should have used the plastic legs for support (seriously... don’t work for DIY store, will get people laughing at comments such as this). Delivery for the product was on time but customer service from one of the staff was "nonexistence" as not having a clue from the photo provided by me to them cannot tell the difference between statement "5 thin strips of wood" (their response) to 2"4" wood used (absolutely no idea in sizes and being a KEYBOARD WORRIER). Also I got told to go and have a look at the manufacturer’s instructions, but I brought the product form Ergonomic so why wouldn’t I contact them first. When re-checked the instructions on the Ergonomics website it was highlighted that their own website was not showing full instruction (page 2 missing). There’s also spelling mistake of (desperately instead of separately spelt). Poor, lack of description and information which is out of date on website. This went on for a week on exchange of emails (I give them 10 out of 10 for consistence response for the emails, must of wasted company money for the time spent telling me what I should do and where I should go to get additional information). I Got offered cost price tray either same one or similar one, where I responded to state I was already in progress of buying another one due to lack of support and “Blame Game” (should of offered the insensitive prior to calling a builder inexperience and wasting everyone’s else’s time. Ordered the tray from another supplier which cost me £68 “no delivery” charges but I paid £113 + delivery from Ergonomic and hassle on top of it. Received new tray and sat on the same “bed” frame of 2” 4” inch wood with 6mm Cement board and “wala” no issue.. and same “resin” material….. I paid for another tray as I would need to get one anyway, but Ergonomics has lost a customer and maybe more as word of mouth on product brought soon travels to others and the builder will not recommend this now as he was also blamed.”

Helpful Report

Posted 4 years ago

“Up until today I would have used ergonomic designs again but my fitters found one of the shower wastes damaged when installing and I am been made to jump through hoops to get a replacement. I spent £1000 and you still haven’t replaced my £19 damaged waste!!!! I need this delivering ASAP I have Lads on site.”

Helpful Report

Posted 4 years ago

“Very bad service product not in stock but takes order”

Helpful Report

Posted 4 years ago

“Disappointing service. Quick enough to take tour money, extremely slow to advise product is out of stock. Was advised dated for deliveries. 1 turned up on date specified, when second didn’t turn up, I went into their live chat to be advised I shouldn’t of received this date as it’s out of stock. When spending as much as we did this was extremely poor.”

Helpful Report

Posted 4 years ago

“Having to return an item, being charged £30 for the privilege, plus the £10 delivery charge. They have made £40 of me.... avoid this company”

Helpful Report

Posted 4 years ago

“Terrible service, I ordered Franke sink which turned out to be too big and I wanted to exchange. At the end I ended up buying elsewhere as I waited for an email response for 2 weeks. Not to mention the return delivery charge up to £45 for, whereas, the DPD is less than £10, never ordering from here again.”

Helpful Report

Posted 5 years ago

“If I could give a 0 I would. Firstly I spent over £1200.00 with this company then to find out they would add a hefty delivery charge. My order arrived for my new house which was a building site so my wife checked the items and stored the goods to fit at a later date. Upon opening the boxes I found that the £217.00 Toilet had no cistern ... I contacted the company who told me that I had to select the cistern to be added. It was a mistake on my half but I stated that the picture was of a toilet with a cistern on it and I considered it not clearly advertised . After speaking to an advisor who told me I need to pay an extra £84.00 to get a cistern, i asked them if I could return the item to which they told me I would have to pay the collection charge and a 25 % restocking charge. I then asked them to consider waiving the delivery charge as a good will gesture if I ordered the cistern from themselves... the answer was No. Absolutely disgusting customer service. I advise anyone to think twice before purchasing anything from the company.”

Helpful Report

Posted 5 years ago

“Low rating due to your supplier failing on two occasions to deliver bathroom cupboard ,so I was given a refund many thanks. Ordered similar cabinet on amazon delivered within two days at 7 am in the morning now that's service sorry”

Helpful Report

Posted 5 years ago

“An example for poor communication and delivery. My experience with ErgonomicDesign has been an appalling waste of my and every ones time and effort. A kitchen tap was despatched very very late and incorrectly labelled/communicated with your carrier with the wrong address. Then after your team have eventually found where it was delivered, I (not happy due to the COVID risk) went around to a village neighbour to collect it, only to find it had been picked up by the carrier yesterday and taken away back to BASE 30 miles away. (when we are only 200m away) a total utter fiasco. I asked for this to be relayed to other ED colleagues involved. Please refund forthwith.”

Helpful Report

Posted 5 years ago

“Very misleading pricing i feel cheated, and also second item i ordered not available. i'm extremely disappointed”

Helpful Report

Posted 5 years ago

“Poor customer service - wrong advice given initially. The wrong product was sent to us. Poor value for money - We were charged £45 for a delicate item delivery of a 2mx1.6m glass shower screen - they sent 1 man in a white van for this. He couldn’t lift the product. Poor organisation - 1 man in a van was sent to collect the inappropriate product. He couldn’t lift it. We were refunded 10 days after the item was returned but charged 2x£45 for the ‘delicate item’ collection My advice - avoid this company. I’m pleased to be rid of them.”

Helpful Report

Posted 5 years ago

“Items missing from order. charge full price for missing items and won’t refund”

Helpful Report

Posted 5 years ago

“Delivery fast, when contacted regarding faulty shower screen very poor”

Helpful Report

Posted 5 years ago

“the products were good when they finally arrived but the staff took a negative and unhelpful stance on a couple of relatively trivial issues. also I asked a couple of questions by email which were answered with little or no effort in a take it or leave it manner.”

Helpful Report

Posted 5 years ago

“Sadly the delivery company let them down. Changed the delivery date without communication and then failed to deliver on the new date too. Had trades people in ready to fit which incurred costs greater than any saving made shopping around. Wouldn't recommend if needed to a deadline and I had to source an alternative locally to avoid further costs.”

Helpful Report

Posted 5 years ago

“I would not touch this company, £30 for delivery and £45 for return and if a replacement is required no exchange arranged you have to pay another £30. Day light robbery!”

Helpful Report

Posted 5 years ago

“It’s been a disaster so far. No sign of my order nearly 10 days after ordering. Just an email trail trying to find the merchandise - going backwards and forwards.”

Helpful Report

Posted 5 years ago

HI Eske, please accept our apologies your order did not arrive. As you are aware the TNT delivery driver delivered it on the 8th Sept at 10:29 which was the day after you placed your order. However, you notifed us that he had not delivered it to your property and that you had not received it. We opened a case with TNT and have arranged for a replacement to be sent out to you

Posted 5 years ago

Ergonomic Designs Bathrooms is rated 4.7 based on 4,362 reviews