I had brought a chip scuttle from yourselves last Nov 2021, the on/off switch blew I rang and was told that I never had part and labour in warranty. Got empire to order my part which they told me was going to come from China, I had to wait 8 weeks for my part to arrive whi h they rang me and told me that my part would be dispatched that evening, 4 weeks later no part received I call office spoke to Samantha told her haven't received my part she said she will check and get back to me she never calls back, received a letter/card from my local royal mail depot saying they have a parcel for me but I need to pay for the delivery which I already had paid to empire but had to pay another 1.50 £. Too be honest service and customer service is totally s--t will not use again and would recommend everyone to be vary.