Convection oven delivered with a fault which made it non-functioning. I alerted the team within a few hours and filled out their form as requested. Was told repeatedly someone from the manufacturer would contact me to help me resolve the issue myself which did not happen. Customer services did not respond to my emails - I had to chase constantly. I was promised an email at the end of today giving me an update on my situation and to let me know if a replacement oven had been dispatched - no such email received. Desperately disappointed with both the product and the customer service. Would never recommend nor would I buy from them again.