Emergency Assist Ltd Reviews

Name: Emergency Assist Ltd
Address: Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire, Wisbech
Rating: 4.17

4.2 Rating 3,503 Reviews

83 %

of reviewers recommend Emergency Assist Ltd

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Phone:

01945 586200

Email:

enquiries@emergencyassistltd.co.uk

Location:

Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire
Wisbech
PE13 1NH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This service is a con I phoned at 5PM yesterday, I was told 60-90 minutes - 3 1/2 hours later i rang and was told the job was complete !!! The breakdown company they used (called D and G apparently) have blatantly lied to Emergency Assist, they claim they turned up at my address and there was no vehicle and I never answered my phone. That did not happen, I have been waiting for them to arrive and have received no calls. These guys claim typically 50 minutes and when busy, 90 minutes to get to you and promise an update when the breakdown service is on the way - this did not happen. I had no update nor any breakdown vehicle turn up. There are only two people working there of an evening. The poor lad who took my call apparently phoned his supervisor (Jack) - who told him to charge me for a call out and they would look into it tomorrow. WOW !!!! There is no one available of an evening that can make a decision and Jack the supervisor had clearly told the lad, Nathaniel, that he would not take any more calls to resolve a customer problem. Their recorded message bangs on about customer care and how they work with customers. They don't. Heaven forbid a more vulnerable person than I had a similar issue with this outfit. This is a complete cowboy outfit. Avoid and go to a reputable breakdown service instead. From my experience this is the sort of business Watchdog investigates. To maintain an audit trail I have emailed their complaints and enquiries email addresses 3 times today asking for the outcome of their "investigation" and proof that the breakdown service actually did call me. I have asked for a full refund now too. Unsurprisingly I have had no reponse”

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Posted 7 years ago

“Selecting Emergency Assist was the better move than that of the AA or RAC. The benefits we receive far outweigh those offered by the fore mentioned. Although I have not had the occasion to use their service, it's good to know I have their services to rely on should I have the misfortune to breakdown”

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Posted 7 years ago

“Informed and helpful”

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Posted 7 years ago

“Was at the side of the road was refused roadside assistance by the abrupt telephone operator, was towed back home as it was 23.00 at night after waiting nearly two hours in the cold as all the garages were closed. The man who assisted me said I could phone Emergency Assist in the morning and get moved to a garage. Emergency Assist refused this request saying I would have to pay an extra £100 for this service. Not happy with this company at all will not use again.”

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Posted 7 years ago

“Easy to do not used them yet”

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Posted 7 years ago

“Had breakdown cover and excess protection for just over £20. You can also add on extra stuff at fab prices, def worth a look and getting a quote if your renewal is due. Not had to use them yet thankfully so can't comment on anything else other than price at the moment.”

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Posted 7 years ago

“Easy to deal with and quick response from breakdown company”

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Posted 7 years ago

“Be Warned. Be very AWARE. Read the teeny weeny type face/ small print of their Terms & Conditions. Their 'National Recovery' does not mean what normal people understand as National Recovery!!!!!! We paid a hefty price for not checking every single word of their small (and it's small!) print.”

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Posted 7 years ago

“Very competitive prices, and great service when I had to use them for a flat battery.”

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Posted 7 years ago

“i was on the motorway for 2 hours with a child and given wrong eta three times the recovery man showed me when he got the request to get us and this was after i rang twice and was told it would be 20 mins or he stuck in traffic did the job for the money but very slow”

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Posted 7 years ago

“I did it all online. Ofcourse I haven't used them yet, and hopefully I won't need to, but at 68yrs of age, just knowing that they are there for me if I do break down gives me peace of mind.”

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Posted 7 years ago

“I've only had to call for roadside assistance once due to my car not turning on and the service was great- car was fine aftwards.”

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Posted 7 years ago

“It was very easy and straight forward to get breakdown cover with Emergency Assist but I still have no idea what phone no I need if I breakdown.”

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Posted 7 years ago

“Easy transaction have used before and bought as presents off wowcher . Well recomended”

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Posted 7 years ago

“just the amount of time to get through, only to be cut off and had to redial to wait a further 10 mins for an answer....and this was to sign up via a discount website...only to be told it needs to be done online.”

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Posted 7 years ago

“I am happy knowing I am being looked after wherever I go in my car.”

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Posted 7 years ago

“Wanted to renew my policy. Told could only be done on line. This did not work. Eventually after considerable length of time spoke to someone on telephone who kept reiterating I had to renew on line. Didn't listen to my telling them that the message read PROBLEM WITH SERVER, your server, no mine. But the girl kept telling me to apply on line. I did get to talk to someone who was listening and he helped me and I bought a new policy for the year. However the whole experience was frustrating and cost me a lot of time and increased my telephone bill considerable.”

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Posted 7 years ago

“EA were very helpful and efficient when I needed to call on them”

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Posted 7 years ago

“All I have done so far is register but it was very easy which is not always the case on line”

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Posted 7 years ago

“Very helpful staff and a reasonable price with no jumping through hoops”

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Posted 7 years ago

Emergency Assist Ltd is rated 4.2 based on 3,503 reviews