Emergency Assist Ltd Reviews

Name: Emergency Assist Ltd
Address: Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire, Wisbech
Rating: 4.19

4.2 Rating 3,480 Reviews

83 %

of reviewers recommend Emergency Assist Ltd

Company Reviews

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Phone:

01945 586200

Email:

enquiries@emergencyassistltd.co.uk

Location:

Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire
Wisbech
PE13 1NH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service I’ve received so far has been excellent”

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Posted 6 years ago

“Had a small issue registering my usual email address and had to use a "spare" but this was very quickly sorted out. All positive so far.”

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Posted 6 years ago

“Very professional, quick turnaround and kept me informed throughout.”

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Posted 6 years ago

“Extremely pleased and happy to purchase motor breakdown.”

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Posted 6 years ago

“Easy to get in touch, when reapplying for cover”

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Posted 6 years ago

“Good service, good price. One small niggle when i rang and asked for a policy number i was not given one...always thought each individual policy had its own unique number. Otherwise no complaints”

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Posted 6 years ago

“we were told we had a 60-90 minute wait which was not good but they turned up after 15 minutes great service.”

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Posted 6 years ago

“Even though I had breakdown with you last year when my car was 11 years old I was charged an extra £15 this year because my car was over 10 years old ??”

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Posted 6 years ago

“I have used Emergency Assist for 1 year and I have renewed my multi-car policy. One car didn't need a call out but the other had no call outs the year prior, but has been called out on 4 occasions last year! Each time their recovery agents were able to come out within 45 mins to an hour, dependant on workload and resolve the problem or were able to toe the car to a local garage. Great value for money. At these prices it's not worth taking the risk of having no breakdown cover at all. Other branded competitors, bar you if you have a number of call outs at renewal, but Emergency Assist don't. Keep up the good work!”

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Posted 6 years ago

“when i needed them they sorted things out”

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Posted 6 years ago

“When my car broke down i contacted Emergency Assist the process was very clear and they sent out a local company which arrived within the hour and they got me back on the road”

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Posted 6 years ago

“Great price.. not used yet. Easy to join”

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Posted 6 years ago

“good response time when I needed road side assistance and polite helpful mechanic. Good telephone response, polite and helpful. value for money.”

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Posted 6 years ago

“I called Emergency Assist when we had a leak in the bathroom which was running down into our kitchen. The service they provided was second to none. From our initial call, to the emergency repair and a follow-up a day or two later to reconnect some pipework,which was quite a large job. I couldn't fault the service they provided and recommend them highly.”

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Posted 6 years ago

“Prompt email with new policy”

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Posted 6 years ago

“Have not used breakdown yet but admin is brilliant.”

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Posted 6 years ago

“It covers my needs and it is affordable”

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Posted 6 years ago

“This service is a con I phoned at 5PM yesterday, I was told 60-90 minutes - 3 1/2 hours later i rang and was told the job was complete !!! The breakdown company they used (called D and G apparently) have blatantly lied to Emergency Assist, they claim they turned up at my address and there was no vehicle and I never answered my phone. That did not happen, I have been waiting for them to arrive and have received no calls. These guys claim typically 50 minutes and when busy, 90 minutes to get to you and promise an update when the breakdown service is on the way - this did not happen. I had no update nor any breakdown vehicle turn up. There are only two people working there of an evening. The poor lad who took my call apparently phoned his supervisor (Jack) - who told him to charge me for a call out and they would look into it tomorrow. WOW !!!! There is no one available of an evening that can make a decision and Jack the supervisor had clearly told the lad, Nathaniel, that he would not take any more calls to resolve a customer problem. Their recorded message bangs on about customer care and how they work with customers. They don't. Heaven forbid a more vulnerable person than I had a similar issue with this outfit. This is a complete cowboy outfit. Avoid and go to a reputable breakdown service instead. From my experience this is the sort of business Watchdog investigates. To maintain an audit trail I have emailed their complaints and enquiries email addresses 3 times today asking for the outcome of their "investigation" and proof that the breakdown service actually did call me. I have asked for a full refund now too. Unsurprisingly I have had no reponse”

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Posted 7 years ago

“Selecting Emergency Assist was the better move than that of the AA or RAC. The benefits we receive far outweigh those offered by the fore mentioned. Although I have not had the occasion to use their service, it's good to know I have their services to rely on should I have the misfortune to breakdown”

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Posted 7 years ago

“Informed and helpful”

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Posted 7 years ago

Emergency Assist Ltd is rated 4.2 based on 3,480 reviews