Emergency Assist Ltd Reviews

Name: Emergency Assist Ltd
Address: Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire, Wisbech
Rating: 4.18

4.2 Rating 3,492 Reviews

83 %

of reviewers recommend Emergency Assist Ltd

Company Reviews

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Phone:

01945 586200

Email:

enquiries@emergencyassistltd.co.uk

Location:

Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire
Wisbech
PE13 1NH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have only recently purchased cover so cannot comment on service apart from your website which made completion of the policy very easy.”

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(25/04/2016) - Posted 9 years ago

“I can't comment on service that I haven't used yet. They seemed to take my money quite efficiently.”

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(25/04/2016) - Posted 9 years ago

“Very competitive cost for breakdown cover. Not yet used the the service so I cannot comment on it”

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(25/04/2016) - Posted 9 years ago

“breakdown cover is good for every driver.”

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(20/04/2016) - Posted 9 years ago

“Can not comment until we have to use the service which I hope I wont need too”

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(20/04/2016) - Posted 9 years ago

“I was surprised to find I did not have "Home Start" in my purchase. This could have been my misinterpretation, but was not given a final check list before paying.”

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(18/04/2016) - Posted 9 years ago

Mr Morgan, Thank you for comments. Homestart is not provided within our Economy cover which you have chosen. Upon selecting which level of cover you require, our system displays the policy benefits, to which homestart would not have been mentioned. If this element is required, please call us on 01945 465508, where we will be happy to upgrade your cover to Full UK to include this. Regards 2Gether Motor Breakdown Team.

Posted 9 years ago

“Although the breakdown guy was nice he did not seem to want to try to fix my car, but did move it to where I wanted him too. I thought I had an hours roadside repair in my breakdown insurance but he did not even look under the bonnet until I asked him to. This is a bit disappointing as I still have a non starting car. It now emerges that my camshaft belt is broken, shame that the mechanic did not look long enough under the bonnet to diagnose this!!!”

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Posted 9 years ago

“Hi, so originally i rang on a Tuesday evening explaining my car wouldn't start, however the person taking the call seemed not keen on getting anyone out unless it was really necessary. i called back the next morning in which someone was called out to me. however the service i received when the recovery service arrived to my address was excellent.”

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Posted 9 years ago

“Waited a considerable time for my call to be answered ( approx. Ten minutes)”

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(30/03/2016) - Posted 9 years ago

“Not sure if this is the right breakdown cover required for us, as some of the information wasn't available until the purchase had been carried out. Legally there is a 'cooling off' period, but there was also a £10 admin fee to cancel (which also wasn't made clear beforehand!) I just hope that if we do breakdown, we get the service we were hoping for?”

Helpful Report

(23/03/2016) - Posted 9 years ago

Mr Moorley, Thank you for your comments. We would be interested to hear which elements of our cover were not accessible until such time you had purchased. Our policy wording is freely available prior to purchase and our terms and conditions are clearly stated and have to be agreed to prior to even an initial quotation being generated. Please email your comments to enquiries@2gi.co.uk Regards 2Gether Motor Breakdown Team

Posted 9 years ago

“Inspite of paying for the road side assistance I am still waiting for the documents of insurance to be forwarded in PDF format Hope the documents will be posted to me soon”

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(23/03/2016) - Posted 9 years ago

Dr Srivastava, Thank you for your feedback. Your documents were emailed to you upon completion of your purchase, at 23:45 on 23/03, and in PDF format too. These have subsequently been resent. 2Gether Motor Breakdown Team

Posted 9 years ago

“Hi, The web site is hard to follow, I kept going over the same pages. Its not clear enough. I found it hard to find my saved policy, then had to re-do it for the third, again. At the end I didn't know if I purchased the breakdown cover or not, checked my email and had no conformation to tell me I was covered. Cheap breakdown cover though, lets hope the cover isn't as bad as the web-site.”

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(23/03/2016) - Posted 9 years ago

“Easy to understand website and booking process. however haven't tested the call outs yet”

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(15/03/2016) - Posted 9 years ago

“I have just purchased this breakdown cover so have no idea how efficient your service is. However the website was easy to use and breakdown cover premium was a lot less than the AA/RAC”

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(21/03/2016) - Posted 9 years ago

“Would have liked an email just to say everything had gone through OK. Does one get something through the mail?”

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(13/03/2016) - Posted 9 years ago

“i find your service good except for when I try to contact you by phone then it falls short on the amount of time I have to wait I tried to call for a question I wanted answered but gave up as the waiting time was to long”

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(14/03/2016) - Posted 9 years ago

“New policy- hopefully I will never need to find out what the service is like.”

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(09/03/2016) - Posted 9 years ago

“I have taken up road rescue but have not received any information as how to cotact you should an emergency occur although I took out the cover early it stats today but no details have been recceived.”

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(29/02/2016) - Posted 9 years ago

Mr Shelton, Apologies you have not received the documentation. This has been resent to you, but for peace of mind in the interim, in the event of a breakdown please contact us on 01945 586222. Regards 2Gether Motor Breakdown Team

Posted 9 years ago

“took a while to answer the phone initially, then i recieved 3 call backs/ tranfers of calls whilst my cover was being looked for...repetitive information given each time. It didnt matter too much in this instance because i was inside and warm. It would have been shocking if i was next to a road with my children. All estimated times were 30 minutes out. from start to pick up took aprox 3 hours. all that said, car went to the garage to be fixed. Thank you.”

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Posted 9 years ago

“I just purchased online due to good pricing for overall product, more cover for the money, won out over my usual company, whom I have been with for some 15 years and they didnt want to even look at reducing or matching your price !!”

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(08/03/2016) - Posted 9 years ago

Emergency Assist Ltd is rated 4.2 based on 3,492 reviews