Emergency Assist Ltd Reviews

Name: Emergency Assist Ltd
Address: Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire, Wisbech
Rating: 4.19

4.2 Rating 3,485 Reviews

83 %

of reviewers recommend Emergency Assist Ltd

Company Reviews

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Phone:

01945 586200

Email:

enquiries@emergencyassistltd.co.uk

Location:

Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire
Wisbech
PE13 1NH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“New customer hoping to receive a high standard of customer service from 2gether. Its bias to ask a cklient for breakdown rating if its not being used and it refuses to submit the review, if it's not rated.”

Helpful Report

(07/01/2016) - Posted 9 years ago

Thank you for your comments. Whilst we appreciate you may have just bought the policy, we actively collect review data from client's across the policy spectrum, including those who have used the service. The point of a review platform is to rate the product/service, so unfortunately your comments are unable to be posted unless you do so accordingly, and fulfill the purpose as such. Regards 2Gether Motor Breakdown Team

Posted 9 years ago

“As we have not had to use the cover we are not really in a position to comment.”

Helpful Report

(05/01/2016) - Posted 9 years ago

Hi Ronald, If you do not feel you have had the chance to review us based upon our service please feel free to remove your review until you have. Many Thanks - 2Gether Motor Breakdown Team.

Posted 9 years ago

“Dear Sir. Follow on from your email. I purchased breakdown insurance on 29th November 2015 from you on recommendation from my brother in law. I purchased from the website given to me by my brother in law. I did not see a link on your page to download the form. Further I received no confirmation for my payment. There was no further confirmation that I was covered. Later I spoke to a lady by telephone who assured me that she would email my documentation to me. The only confirmation I received was when I my credit card statement arrived two weeks later. I still have not received any documentation from you either by post or email. How can my review be seemed as unfair when you have left me completely in the dark. I still do not know even how I can contact you if my vehicle brakes down. Kind Regards Terry Stock -------------------------------------------------------------------------------- From: 2Gether Motor Breakdown - Reviews.co.uk [mailto:no-reply@reviews.co.uk] Sent: 15 January 2016 12:34 To: terry@terrystock.com Subject: Reply to your review of 2Gether Motor Breakdown on Reviews.co.uk Mr Stock, I appear to have located your file, you purchased the cover directly from our website, these documents are both downloadable at the completion of purchase and are emailed to you, I will email further documents to you now, I do however feel on this basis that your review is a little unfair, if you require them posted also we would be happy to do so. If you feel appropriate to revise your review please do so. Regards - 2Gether Motor Breakdown Team. I purchased breakdown insurance from you after a recommendation from my brother in law. I purchased the policy on 29th November 2015 and paid the bill by my bank card . On checking my statement I noticed that you had taken a payment from me. I contacted your company in December and spoke to a lady as I had not received any confirmation as to whether I had a policy with you. She assured me that she would get me the documentation and post it to me. Today, 5th January 2016 I am still waiting for my paperwork to arrive. I am beginning to have doubts now as to whether you are going to let me have the paperwork. Considering the length of time I have been waiting, I will require the policy to start from the date when I receive my documentation. After all I have had no way of contacting you as you have been holding on to the documentation. If you cannot supply the documents please refund me the money I have given you. Kind Regards Terry Stock.”

Helpful Report

Posted 9 years ago

Mr Stock, I appear to have located your file, you purchased the cover directly from our website, these documents are both downloadable at the completion of purchase and are emailed to you, I will email further documents to you now, I do however feel on this basis that your review is a little unfair, if you require them posted also we would be happy to do so. If you feel appropriate to revise your review please do so. Regards - 2Gether Motor Breakdown Team.

Posted 9 years ago

“not able to get into my account to check details it states my email is not registered”

Helpful Report

(02/12/2015) - Posted 9 years ago

“Most people need a Policy that puts them in control if they have the miss fortune to breakdown. If it can not be repaired at the roadside then WE need to be able to say if we want to be taken to a local garage or a destination of OUR choice. It is not always convenient to hang around in a strange place or have to travel home then back again to collect your car from someone / garage you don't know and who will probably try to rip you off as they know you have no option but to use them, not good. I want to be taken to my own garage or wherever I want, simple..”

Helpful Report

(19/11/2015) - Posted 9 years ago

Ms Elliot, Thank you for your email. At the point of breakdown different client's have differing desires and requests, so whilst we do not offer a guaranteed recovery to the home address, the options you mentioned are discussed with the client dependent on their circumstances and needs. All of our policy wordings are available prior to purchase and the options and cover levels are made clear. If the event of you not being happy with your purchase, please feel free to call us on 01945 465508 to discuss.

Posted 9 years ago

“Once I had purchased my breakdown cover it said I would receive a confirmation email shortly. The payment has been taken however I have still not yet received this?”

Helpful Report

(16/11/2015) - Posted 9 years ago

Ms Bertram, Thank you for your comments. Our online system automatically emails out the associated documents upon completion of purchase in every instance. Sometimes overly aggressive inbox spam filters class this as junk, so we find client's sometimes overlook this. We apologise you did not receive these, so if you haven't already, I have resent the documentation to your email address. Again our apologies. The 2Gether Motor Breakdown Team

Posted 9 years ago

“I've no idea, I've only just signed up. why are you asking me when I've yet to use the service?”

Helpful Report

(16/11/2015) - Posted 9 years ago

“Bought policy online when i got to payment page it said it hadn't processed,so i tried again and same happened.I repeated this another 2 times, then i got an e mail saying thanks for purchasing policy,this set alarm bells ringing,how many payments had been taken out? I rang straight away it took 10 minutes to get through to check it hadn't taken payment 4 times operative said it hadn't and the system wouldn't allow it to.I checked my bank account a couple of days later i found it had taken 4 payments out i'm now in process of retrieving my over payment,i've been told it will take 5 working days,i await hopefully.”

Helpful Report

(20/10/2015) - Posted 9 years ago

Mr Geall, Thank you for your comments. Unfortunately we experienced an integration issue with the payment gateway at the point you tried to make your purchase, resulting in the issues you had. I have checked and we have released the refunds as advised. When we do so, they leave us immediately, but the reason for the time frame quoted is down to bank processing times the other end. Once again our apologies for the inconvenience. Regards 2Gether Motor Breakdown Team

Posted 9 years ago

“I can not say much because I just did the insurance”

Helpful Report

(05/10/15) - Posted 9 years ago

“What you should expect from a service provider”

Helpful Report

(21/09/15) - Posted 9 years ago

“Who attends when you get a breakdown and what is the ratio of those attending within the hour”

Helpful Report

(21/09/15) - Posted 9 years ago

Mr Smith, Thank you for your comments. In the event of a breakdown we have an independent network of over 2,500 agents across the UK, so the particular attendee will the operative local to you. On average our attendance time is 58 mins allowing for mitigating circumstances. Regards 2Gether Motor Breakdown Team

Posted 9 years ago

“the price is very good for the level of cover but i didn't receive an introductory email other than this one to write a review. i would have liked a bit more customer service rather than the next to nothing received so far.”

Helpful Report

(01/09/15) - Posted 9 years ago

“I am sorry, I can't really give you an answer as a company success only depends on satisfied customers. I will give you more feedback after I had reason to use your services”

Helpful Report

(22/08/15) - Posted 9 years ago

“Don't know about quality of service yet as only took out policy yesterday!”

Helpful Report

(15/08/15) - Posted 9 years ago

“As I have only just joined I have no experience of your customer service but I must say that I am very surpriesed that I have not yet received any documentation regarding my policy. I joined on Thursday and payment has gone out but have no idea who to call if I do indeed need to contact you”

Helpful Report

(13/08/15) - Posted 9 years ago

Mr Wiltshire, Thank you for your comments. As you bought your policy with us through Go-Compare you would have automatically been sent an email containing your policy details and documentation. If upon checking your junk and/or spam folders you are not in receipt of this, please call us on 01945 465508, where we will be able to reissue these for you. Regards 2Gether Motor Breakdown Team

Posted 9 years ago

“I haven't had to use the service so no comment on that. I do have to say I didn't receive any postal verification, no card, no number, nothing. I was lucky to keep emails which is the only way I know who I bought breakdown cover with”

Helpful Report

(29/05/2015) - Posted 9 years ago

“the day after I purchased the policy, you contacted me to offer 50% of the purchase price!!!! Oh how I wish I had waited before going ahead with the purchase. I feel somewhat cheated, not a good start to our relationship, it would have been nice to have a discount at the time, a lesson I wont forget!”

Helpful Report

(10/08/15) - Posted 9 years ago

“Not overly impressed with the fact I don't get emergency contact details on a credit card-style”

Helpful Report

(09/08/15) - Posted 9 years ago

“Would much prefer to receive documents through the post and would be prepared to pay a little bit extra for the service.”

Helpful Report

(09/08/15) - Posted 9 years ago

Mr Jepson, Thank you for your comments. We can supply your documents to you via post for a small charge of £5. If you wish for us to do this, please call 01945 465508, pressing option 5 when prompted. Regards The 2Gether Motor Breakdown Team

Posted 9 years ago

“After paying for the yearly coverage, I noticed that your phone no. seems to be one of the more expensive ones. Had I noticed that when I was reviewing the choices, I would have thought twice about using your company Thank you T Davies”

Helpful Report

(06/08/15) - Posted 9 years ago

Mr Davies, This is not the case. The emergency telephone number in the event of a breakdown is a local number at national call rates. Not a 0845 or such like premium rate number. Regards The 2Gether Breakdown Team

Posted 9 years ago

Emergency Assist Ltd is rated 4.2 based on 3,485 reviews