Emergency Assist Ltd Reviews

Name: Emergency Assist Ltd
Address: Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire, Wisbech
Rating: 4.17

4.2 Rating 3,504 Reviews

83 %

of reviewers recommend Emergency Assist Ltd

Company Reviews

Metrics

Phone:

01945 586200

Email:

enquiries@emergencyassistltd.co.uk

Location:

Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire
Wisbech
PE13 1NH

Write Your review

Tell us how Emergency Assist Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was some way down the motorway when I could hardly brake my vehicle, so stopped & phoned them. I mentioned it couldn't have been the brakes at fault because the car had not long passed the mot and the brakes were cleaned. They refused to send somebody out, despite the fact I told them I had my daughter and 9 year old granddaughter in the car. I took my car to the garage, who confirmed that the brakes were ok, & if it happened again, then it was most likely the cylinder head. I dare not risk this again, so dare not drive the car down the motorway (short journeys seem ok so it appears to happen when the car has been running a while). I would have to get the garage to strip the car to see if it is the cylinder head and I can't afford to do that, though I guess if I did, your company would have to pay for it because it would not have been the brakes? I certainly won't renew with this company again. They were actually rude to me & said if I wanted the car recovered (I was scared to carry on driving), they would have to charge. I had to risk my onward journey - luckily I was near the junction I wanted to get off at & the brakes were ok on the shorter onward journey, but the same thing happened on the way home, as soon as I came off the motorway. I was travelling from Junction 11 to Jct 6. So, no, it was not the brakes at fault & 3 people's lives could have been at risk as I had no choice but to drive the car or pay a fortune for another recovery service.”

Helpful Report

(08/12/2014) - Posted 10 years ago

“i am sorry to disappoint, as i have had no cause or reason to make use of the policy i paid for i have no experiences of the response,help,service i received. A break down policy can only be judged surely when you have broken down and called on the services you hope are standing by to assist you. lets be honest, you could turn up if you felt like it, do nothing,wave goodbye, what recousre would the policy holder have?? hes still broken down and in trouble!! and that could be in another country. surely the only people you need to be canvasing regards reviews are those that have reason to comment. mr ramshaw. Very attentive and customer motivated company.”

Helpful Report

(06/10/2014) - Posted 10 years ago

“Beware. Your cover is suspended if they help you with a battery fault untill you provide them with proof of a new battery of a full assessment. When I had a second fault they did not help. With so many options think carefully before choosing this one”

Helpful Report

(20/12/2014) - Posted 10 years ago

“Call centre seems ok, should have more to review if I ever have a breakdown.”

Helpful Report

(18/06/2015) - Posted 10 years ago

“superb service after sales no complaints. not broken down yet though”

Helpful Report

(01/12/2014) - Posted 10 years ago

“I have only had to use you once it then took 2 hours to get to me.”

Helpful Report

(20/10/2014) - Posted 10 years ago

“HIGHLY RECOMMENDED!”

Helpful Report

(01/08/2014) - Posted 10 years ago

“Easy website. Cheap price”

Helpful Report

Posted 10 years ago

“The administration of the policy was handled smoothly and our one call out for attention was handled very efficiently and effectively.”

Helpful Report

(03/12/2014) - Posted 10 years ago

“Very helpful call centre staff followed up by skilled and helpful technician at roadside.”

Helpful Report

(29/12/2014) - Posted 10 years ago

“easy to access, written to easily understand, good fast response, quickly paid on decision”

Helpful Report

(11/06/2015) - Posted 10 years ago

“I was recommended by a friend and your services to him works brilliantly.That's why I joined.”

Helpful Report

(07/10/2014) - Posted 10 years ago

“I took this policy out as i was travelling to my daughters in Leeds 2 to 3 times a year, but actually i broke down going to work one day, and needed a tow to a garage and got a lift home, excellent service soo pleased i decided to take cover out just shows you never know when your car will breakdown.”

Helpful Report

(02/06/2015) - Posted 10 years ago

“excellent service”

Helpful Report

(16/07/2014) - Posted 10 years ago

“Not used it since I took the cover out,however when I enquired about some of the finer details,the man I spoke to was rude,unhelpful and basically could'nt care less. He actually said "you get what you pay for mate,you buy cheap,you get cheap. So I will NOT be renewing my cover.”

Helpful Report

(18/08/2014) - Posted 10 years ago

“Good service”

Helpful Report

(17/07/2014) - Posted 10 years ago

“Easy to use web site, I was covered in minutes. Great service.”

Helpful Report

(16/06/2015) - Posted 10 years ago

“Who knows until cover is invoked”

Helpful Report

(03/06/2015) - Posted 10 years ago

“I was promised a call-back to correct an error. It never came. After eight days, I called them. No reason given for lack of communication.”

Helpful Report

(15/06/2015) - Posted 10 years ago

“Normal rating given as only just joined.”

Helpful Report

(11/06/2015) - Posted 10 years ago

Emergency Assist Ltd is rated 4.2 based on 3,504 reviews