“I’ve ordered from Electric Tobacconist several times now, and they never disappoint. The website is easy to navigate, prices are competitive, and there’s always a great selection of products. What really stands out is the delivery speed – I placed my order in the evening, and it arrived the next morning! Everything was well packaged and exactly as described. Customer service is also top-notch; they respond quickly and are very helpful. Highly recommend to anyone looking for a reliable vape shop!”
“The Hoxton refills are satisfactory. The batteries are hit and miss, some work and some don’t. When complaining about this, wasn’t offered replacements just weird advice that wasn’t helpful at all. If going to invest, then make sure you order double the amount of batteries as you won’t be offered a refund”
Hello, thank you for taking the time to leave us a review. We're sorry to hear you've experienced difficulties with some of your Hoxton batteries. We offer a Freepost returns service for products that may be faulty. Once tested, we can arrange either a replacement or a refund. Upon checking your previous correspondence, it appears we did not receive a reply to our troubleshooting questions. These are important to help us identify the cause of the issue and ensure we provide the most effective solution. If you are still experiencing this problem, please get in touch with our team, and we will be happy to assist you further. Best Regards - ET Team
“Great company. Have not had to contact customer services as never had any issues so...
Prices are very reasonable and always special offers. Delivery next day if ordered before 7pm and no returns or refunds have been needed. All in all a pleasure to buy from. 😉”
“How nice to find a website that is easy to navigate. I spent a happy hour looking at all the great products they have. I decided to write a review and The Electric Tobacconist UK gets 5 stars from me for their website, how easy it was to find what I needed at a price that was within my budget and ordering was simple.
My items arrived really quickly and well packaged.”
“First time using website and was impressed, good prices. Easy process, good description and delivery within a couple of days. Would recommend and definitely use again”
“The new website seems to have bugs as the order I placed defaulted to an 8 year old work address. Sending 2 tickets and email, no reply. I will try phone number via PayPal to reach them.”
Hi Graham, thank you for taking the time to leave us a review. We're sorry to hear about the issue you've encountered. Our system does not automatically change addresses, and address changes are only made manually upon a customer's request. I've reviewed our records and can confirm our team has responded to both of your tickets and are awaiting your reply. Our responses may have been directed to your Spam folder, so please check there and get back in touch with us. We look forward to hearing from you. Best Regards - ET Team
“I orderded a Vuse E Pod Pro I was surprized to see I could Add a Free Packet of Vapes with the order How good is that The Delivery was really quick One Very Happy Customer Thank You Electric Tabacconist UK Your service is excellant”
