“Don't waste your life trying to fill out a help desk query. After following rigid AI questions when it gets to "submit" it simply stays greyed out. Ultra annoying when you spend a shed load of money with them ,that it is impossible to report two different problems. Just wasted 40 mins of my life on this.”
Hello, thank you for taking the time to leave us a review. We're sorry to hear that you experienced difficulty contacting our team. Please be assured that we do not use AI in our help desk — our team carefully writes all the information to provide the best possible service. We have reviewed our Help Desk system and can confirm it is functioning correctly. A greyed-out "Submit" button usually indicates that required information is missing from the form, such as an order number, email address, or subject title. One of our team members has now contacted you directly via email to assist with your enquiry. Best Regards - ET Team
“I have been ordering from this company for a few years now, fantastic company always post very quickly, always packaged very well, customer service is great and good prices,I order each month,I have never had any issues”
“I can re-order my Juice in about 4 clicks, delivery is always next day, simple payment methods. never let me down. Will continue to use for value and delivery speed.”
“I’ve ordered from Electric Tobacconist several times now, and they never disappoint. The website is easy to navigate, prices are competitive, and there’s always a great selection of products. What really stands out is the delivery speed – I placed my order in the evening, and it arrived the next morning! Everything was well packaged and exactly as described. Customer service is also top-notch; they respond quickly and are very helpful. Highly recommend to anyone looking for a reliable vape shop!”
“The Hoxton refills are satisfactory. The batteries are hit and miss, some work and some don’t. When complaining about this, wasn’t offered replacements just weird advice that wasn’t helpful at all. If going to invest, then make sure you order double the amount of batteries as you won’t be offered a refund”
Hello, thank you for taking the time to leave us a review. We're sorry to hear you've experienced difficulties with some of your Hoxton batteries. We offer a Freepost returns service for products that may be faulty. Once tested, we can arrange either a replacement or a refund. Upon checking your previous correspondence, it appears we did not receive a reply to our troubleshooting questions. These are important to help us identify the cause of the issue and ensure we provide the most effective solution. If you are still experiencing this problem, please get in touch with our team, and we will be happy to assist you further. Best Regards - ET Team
“Great company. Have not had to contact customer services as never had any issues so...
Prices are very reasonable and always special offers. Delivery next day if ordered before 7pm and no returns or refunds have been needed. All in all a pleasure to buy from. 😉”
