“Really great customer service. I ordered some bottles of eliquid I never tried before which didn't sit right with me. ET offer free returns on unopened eliquids which meant I could get a refund/ credit without paying for postage.
5* service”
“I ordered some products online recently - the process was quick and the website was very user-friendly. Delivery was prompt, and communication between ordering and delivery was excellent. I will be ordering from Electric Tobacconist again and would recommend them to others.”
“Very quick delivery less than 24 hours
Delivered by
Saffron Walden DO
29/01/2026
09:56
Due to be delivered today
Saffron Walden DO
29/01/2026
08:45
Item Received
Peterborough MC
29/01/2026
03:20
Item Received
Home Counties North MC
28/01/2026
17:27
Item Received
Home Counties North MC
28/01/2026
14:57
Sender dispatching item
28/01/2026
11:12”
Hi Andrii, thanks for taking the time to leave us a review. We're sorry to hear you didn't receive your order. There appears to be some confusion, as our team is currently in contact with you via email to resolve this matter. We are currently awaiting your response to confirm your delivery address so we can arrange a replacement. We'd like to clarify that we have not indicated that a re-dispatch or refund would not be provided. Please get back to us at your earliest convenience. Best Regards - ET Team
“Easy to navigate website. Can reorder quickly from my account page’s list of previous orders. Vast range of products and delivery is very quick.
Excellent company. All my vaping needs catered for in one place”
“Have used ET for many years now after trying other suppliers. Their website is great. Functions perfectly. View previous orders and click on re-order or choose your taste. Although I tend to stick with my favourite brand have a vaste range of products to choose from. Often with discount and offers. Delivery is next day, very fast, and I have only been let down once and that was due to the PO. They took two days, Overall, ET must get 10/10 the way everything flows from the web to your door. First class.”
Hello, thanks for taking the time to leave us a review. We're sorry to hear your order arrived later than expected. Upon reviewing your correspondence with our team, we can see that due to adverse weather conditions, DPD took longer than expected to deliver your order. To prevent further delay, our team arranged for a replacement order to be sent out, and we're pleased to see you have now received it. We thank you for your patience and apologise for any inconvenience caused. Best Regards - ET Team
