Hi Iain, thanks for taking the time to leave us a review. We're sorry to hear this. We do not have a phone number as we handle all customer enquiries by email. If you ever need help you can easily contact us through the Help Desk here - https://bit.ly/ETSUPPORT and our team will be happy to assist you. Best Regards - ET Team
“Great epen 3 started to use this and crisp mint epen3 cartridges which I find are great .very easy to use I have stopped smoking cigarettes altogether after 60 years really delighted”
“Ordered a set of new coils. Order received and dispatched on Monday 8th, it is now Friday and I have heard nothing and am unable to connect with the helpline which asks me to ‘submit a ticket’ but seems to be in a process of repeatedly loading. I can find no other way of contacting the company.
- Order arrived. Electric tobacconist very helpful ( after contacting me through this review)and will use them again. Delay due to bad weather.”
Hi Ed, thanks for taking the time to leave us a review. We're sorry to hear your order hasn't arrived as of yet. One of our team members has now contacted you. If your order hasn't arrived by the 16th of February please let us know and we can arrange for a re-dispatch. Best Regards - Amy - ET Team
“Love this company, been loyal for a year, delivery is usually great! But I ordered a package 6 days ago and it's still not here. And I live in the same town as the company which makes it more frustrating but that's the only negative experience I've ever had!!”
“Fantastic service. Very quick. 3 pods were burst unfortunately. I have no price comparison at the moment. Have ordered 3 times now. But as I say was disappointing to receive 3 burst pods”
“Customer service is great any queries answered very quickly,
Price great also they're delivered quickly too especially in these circumstances
You sometimes get faulty ones but you are refunded very quickly and you like to think you wouldn't get any but it cant be helped”
“Delivery is now faster than expected (there was a period during lockdown when it was understandably a little slow). I did write to customer service at one point with a question and did not receive an answer, though (hence the 4/5). Prices are decent and the website works well.”
“The service has always been exceptional. I only order a very limited range of things so won't comment on the variety - though there seem to be more products available on the website than I'd know what to do with.
Goods are despatched on schedule and the only times I've had an issue has been when there is a problem with the Royal Mail delivery (which may well be someone nicking stuff due to the socially distanced deliveries), but the customer service team have picked this up and dealt with it in double-quick time.
I would like to see the threshold for the DPD delivery being dropped slightly, to say £75 and an element of loyalty discounts being introduced for regular users - but you know what, if that's all I can find to complain about, that's pretty great going.”
